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Table 3.1 Key Concerns of Upper-Level and Mid-Level Managers and Trainers in Needs Assessment
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This process includes evaluating person characteristics, input, output, consequences, and feedback.
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Figure 3.3 Process for Analyzing the Factors That Influence Employee Performance and Learning
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Table 3.6 - Example of the Relationships among a Critical Job Issue, a Critical Process Issue, and a Critical Business Issue
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Competency Models
Competency areas of personal capability that enable employees to successfully perform their jobs by achieving outcomes or successfully performing tasks.
A competency can be knowledge, skills, attitudes, values, personal characteristics.
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