Design Clinic: Cisco UC Architecture for Corporate Branch Offices

Tim Wellborn CCIE #15397

May 7, 2008

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Point of this Session: Two solutions Same destination

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Agenda

Customer Scenario Standalone Approach

Centralized Approach
Summary

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Primary Focus
Voice (Call Control) Voicemail

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Customer Scenario
Branch Offices
X number of sites might acquire 10 more 12 75 people each Couple just 2 users Fax or two, some analog trunks, larger sites have PRI

Corporate IT/Telecom (help) manage branch systems Standardize (features, components) 4-digit dialing Lower Costs / Reduce Long-Distance

Migration
Slow rollout Interoperate w/ HQ PBX
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Devils in the details

High level requirements can mean more than one thing Nip 4-digit dialing now look to Universal Dial Plan

How standard? Literally one-size fits all or just similar technology?

Willing to adjust WAN/other to support Voice goals?

Interop define please

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More devilish details

Call Control
Single PBX? Or networked independent?

Voicemail
All on central? Or each site have own Voicemail?

If each have own still be able to transfer/forward to central? Between branches? Network with legacy VM at HQ?

Well explore above

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Approach One

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Approach One
Per site Voice and Voicemail

Cisco Unified Communications Manager Express

Cisco Unity Express

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How CUCME/CUE fits criteria

Buy as you grow Leverage H.323 for inter-site calling

Can use variety of ISR sizes still standardized

CUE for per-site VM Remote management by central support team Use Voice Gateway to connect to HQ PBX

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CUCME/CUE - Step One

1861/2800/3800 size to # phones
1861 (8) to 3845 (250)

BRANCH A

Local phones
PSTN trunks
Analog VIC PRI VWIC

CUE licensed for # mailbox

AIM-CUE NME-CUE
FAX PSTN

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CUCME/CUE Add branch

BRANCH B
CUCME/CUE

BRANCH A
CUCME/CUE

Voice/Data Network
PSTN FAX PSTN FAX

Configure dial-peers so can call each other

Separate Voicemail
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CUCME/CUE Add HQ
BRANCH B
CUCME/CUE

BRANCH A
CUCME/CUE

Voice/Data Network
PSTN FAX WAN router PSTN FAX

More dial-peers Still separate VM

Voice

V
Voice Gateway
Cisco Public

HEADQUARTERS
13

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Directory Gatekeeper - Network Scaling

Small Network - Gateways only Small Network - simplified with a Gatekeeper

Medium Network - Multiple Gatekeepers

Medium-Large Network - Multiple Gatekeepers and a Directory Gatekeeper

Gateway
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Gatekeeper
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Directory Gatekeeper
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H.323 With RAS

Registration, Admission and Status
Gatekeeper
Address Translation: Every GW needs to know only about the GK, not about all other GWs

IP QoS Network CUCME A

H.225 (Q.931) Call Setup (TCP) H.245 Call Control (TCP) RTP (UDP)

System B

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Fancy Stuff
Voice Networking
Make dialplan manageable Provide redundancy to dialplan component

SOLUTION: Cisco Gatekeeper

Voicemail Networking
Network CUE systems Network w/ central Avaya
SOLUTION: Cisco Unified Messaging Gateway
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Cisco Unified Messaging Gateway

Messaging Challenges Today
Cisco Unity Connection
CUE with SRST or CME CUE with SRST or CME CUE with SRST or CME

Cisco Unified Messaging Gateway Solution

Cisco ISR with CUE

Cisco Unity

Cisco Unity

UMG

Unified Messaging Network

CUE with SRST or CME

CUE with SRST or CME

CUE with SRST or CME

Each UMG Scales up to 1,000 CUEs

Central CUE (Upto 10 sites)

CME

Hub in a unified messaging network, centralizes message routing and rules Supports all Cisco Unified Messaging solutions Enables scaling of a unified messaging network as required by branch offices or enterprises Simplifies configuration and management tasks Helps customers migrate from legacy voicemail systems to Cisco Unified Communications solutions
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CUCME/CUE Final Solution

BRANCH B
CUCME/CUE

BRANCH A
CUCME/CUE

Voice/Data Network
PSTN FAX WAN router
Voice

PSTN FAX

Build Slow Dial anyone Share VM Manage centrally

V
UMG

GK

Voice Gateway
Cisco Public

HEADQUARTERS
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OPTION - CUCME with centralized voicemail

BRANCH B
CUCME

BRANCH A
CUCME

Voice/Data Network
PSTN FAX WAN router
Voice

PSTN FAX

Unity or UConn

CUCME

MWI Relay
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HEADQUARTERS
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Approach Two

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Approach Two
Ciscos Centralized Call-processing model

Cisco Unified Communications Manager

Cisco Unity (or Unity Connection)

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How CUCM / Unity (or UConn) fit Criteria

Single PBX single point of mangement

Any call any (unless configured not to)

Simpler dialplan management (dialplan itself still pain) Single VM for everyone Easy to integrate voice to 3rd-party PBX, or number of them More 3rd-party voicemail integrations.

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CUCM/Unity - Step One

CUCM Unity BRANCH A

1861/2800/3800 size to # phones

1861 (8) to 3845 (250)

Local phones PSTN trunks

Analog VIC PRI VWIC

Voice/Data Network

FAX PSTN

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CUCM/Unity Add branch

Move/Add/Change to add a site
BRANCH B BRANCH C
V

BRANCH A

Voice/Data Network
PSTN

Can drop in remote by adding phones Add gateway as/when needed

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FAX

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CUCM/Unity Integrate HQ
BRANCH B BRANCH A

Voice/Data Network
PSTN FAX Voice Gateway PSTN FAX

V
Voice

HEADQUARTERS
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CUCM/Unity Build Out HQ

Add phones at HQ
BRANCH B BRANCH A

Voice/Data Network
PSTN FAX Voice Gateway PSTN FAX

HEADQUARTERS
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CUCM/Unity Final Solution

BRANCH B BRANCH A

Voice/Data Network
PSTN FAX Voice Gateway PSTN FAX

HEADQUARTERS
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What about use existing VM only?

Not really possible with CUCME
No SMDI low chance QSIG (no release transfer)

For CUCM have following options

1) Dual connect 3rd-party VM Box not likely to be set up for dual integration 2) Use QSIG link from CUCM to PBX

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Criteria that immediately drive Centralized

True UM
Requires Unity w/ customers Exchange or Notes Does not require centralized CUCM

Company-wide Presence
Requires centralized CUCM w/ CUP

agents any location Contact Center

Requires centralized CUCM and UCC Express or Enterprise, possibly CVP

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Q and A

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