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IT Supports Organizational Performance in Turbulent Business Environments Information Technology for Management Improving Performance in the Digital Economy 7th edition John Wiley & Sons, Inc.
Slides contributed by Dr. Sandra Reid Chair, Graduate School of Business & Professor, Technology Dallas Baptist University
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Chapter Outline
1.1 Doing Business in the Digital Economy 1.2 Information Systems and Information Technology (IT) 1.3 Business Performance Management, Business Pressures, Organization Responses, and IT Support 1.4 Strategy for Competitive Advantage and IT Support 1.5 Social Computing and Networking
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Learning Objectives
1. Describe characteristics of the digital economy and digital enterprises. 2. Define information systems, computer-based information systems and information technology. 3. Explain the relationships between performance, environmental pressures, organizational responses, and information technology. 4. Identify major pressures in the business environment and describe major organizational responses to them. 5. Describe adaptive enterprises and why they are ITdependent.
Copyright 2010 John Wiley & Sons, Inc. 1-4
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GM
Vs.
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Toyota
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Toyota uses Scion Campaign Has PersonalityDriven Ads to reach future customers at a very young age according to
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For the 2008 xB SUV, Scion created a special Web site, want2bsquare.com
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- Scion website is highly personalized with sophisticated customization tools with offline information integration.
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Table 1.1
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Electronic Commerce
Siemens AG established existing old company into transformed digital enterprise and is excellent example of electronic commerce.
Click image for homepage & more about changes at Siemens AG.
Copyright 2010 John Wiley & Sons, Inc. 1-18
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New Economy
Netflix
Blockbuster
Movies.yahoo.com
Which is better?
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Figure 1.2
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Figure 1.3
Figure 1.4
Table 1.2
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1.3 Business Performance Management, Business Pressures, Organizational Responses, and IT Support
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Figure 1.5
Figure 1.6
Green IT
Pushing Green Technology
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60 Minutes (cbs news magazine) correspondent Scott Pelley and crew got roughed up at a Chinese dump while working on a story on toxic electronic waste. Click the following link & read/watch the story, Following The Trail Of Toxic E-Waste : http://www.cbsnews.com/stories/2008/11/06/60minutes/main4579229.shtml
Table 1.3
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Ethics & IT
Governance Gauge: Hail To The Compliance Chiefs Intelligent Enterprise , March 01, 2005 SOX SUIT: Holding Feet To The Fire Intelligent Enterprise , January 01, 2005 Lawsuit Spotlights Loyalty As Well As Ethics Intelligent Enterprise , March 27, 2007 A Brief History Of Viral Time Intelligent Enterprise , July 05, 2006 Web-based Service Aims to Bridge Gap Between Knowledge Sharing and Copyright Compliance Intelligent Enterprise , June 08, 2006 Dating Service Beats Poor Metrics Trend With Privacy Tools Intelligent Enterprise , February 13, 2006 The Shift to Holistic Compliance Intelligent Enterprise , June 28, 2005 Managing Incentives and Rewards for Financial Compliance Intelligent Enterprise , May 23, 2005 Review: An Affordable Escape From Spreadsheet Hell Intelligent Enterprise , May 01, 2005
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Table 1.4
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Figure 1.8
The firms value chain. The arrows illustrate the flow of goods & services (the internal part of the supply chain). (Source: Drawn by E. Turban)
Copyright 2010 John Wiley & Sons, Inc. 1-39
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Social Computing
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Social Networks
Click to PCWorld Business Center article for more. Social Networks Go to Work
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Managerial Issues
Recognizing opportunities for using IT and Web-based systems for strategic advantage. Who will build, operate, and maintain information systems? How much IT? What social networking activities should be pursued? How important is IT? Globalization. Ethics and social issues. Transforming organization to digital economy.
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