Build to Rent

Management Perspective

15 April 2014

Overview
1. About Chainbow 2. Design Considerations 3. Management
- estate - apartment - asset

All information, concepts and images are intellectual property belonging and copyright to Chainbow

15 April 2014

Chainbow
Overview
Founded in 1989 as a retail investment management company 2006 moved into residential 2012 repositioned to combine experience under the PRS umbrella
Asset and estate management Consultancy Build to Rent fund

All information, concepts and images are intellectual property belonging and copyright to Chainbow

Chainbow
PRS Team
Roger Southam

BSc(Hons) FRICS FIRPM

30+ years asset & estate management and development Retail, mixed-use and residential asset investment and management United Kingdom, Germany, Hungary, Poland and Czech Republic

Jeffrey Pym

BSc(Hons) ACA

23 years Chartered Accountant PQE 18 years Real Estate Finance Director United Kingdom, Europe and Brazil UK and International tax structuring

Nigel Bosworth

LLB(Hons) MARLA

15+ years lettings & property management Residential, buy-to-let, serviced apartments, corporate accommodation Global private client and UK institutional client work

All information, concepts and images are intellectual property belonging and copyright to Chainbow

Chainbow
PRS experience
Working on behalf of a fund since 2011
Apartment, estate and asset management Acquiring leaseholds for private rent Success includes
turning the asset into profit 132% rental income increase within first two years Average 93% occupancy throughout 2013

Stratford Halo Consultancy

All information, concepts and images are intellectual property belonging and copyright to Chainbow

15 April 2014

Design
Architecture and layout
Effective management begins with a buildings design Key to eliminating gross to net leakage B2R must be scalable ~ economies of scale Lifts must cater to the number of units within a tower. Back office space
Parcel storage, office, cleaners area

Different lift/core structures Loading bays

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Design
Attributes
Halls and walls wide enough for sofas, window pane replacement, bath tub replacements Sound insulation between apartments Convenience- easy access to bike storage, bins Rooftop terrace can be more widely used, easier to maintain and save on build costs than individual balconies Less complex the faade and layout Efficient building methods Plain walls so tenants can personalise Splitable spaces

All information, concepts and images are intellectual property belonging and copyright to Chainbow

15 April 2014

Management

Integrated Management
A professional PRS model will integrate lettings, estate and asset management that is the financial performance and viability of a development

All information, concepts and images are intellectual property belonging and copyright to Chainbow

Management

Estate
All residents should be able to access all entry points into an estate Concierge the most important feature in a PRS development contributing factor to a tenant staying in a building, if they go above and beyond standard expectations
Friendliness and tone Security Package delivery and collection efficiency Tailgating Prompt response Action and follow-through More cost effective (especially considering third party commissions)

All information, concepts and images are intellectual property belonging and copyright to Chainbow

Management

Estate
Meeting points to create a sense of community and neighbourly bonding Regular maintenance from day one Turn-key packages Bulk supply ordering and holding stock In-house employment rather than contracts

All information, concepts and images are intellectual property belonging and copyright to Chainbow

Management

Apartment
Customer service is key for securing, then retaining tenants Pricing models should be flexible but realistic Permanent show apartment Communication through portals Must use in-house agents

All information, concepts and images are intellectual property belonging and copyright to Chainbow

Management

Asset
All income and revenue measured against expenditure Future projections (earnings and expenses) Risk assessment Adopting and implementing long-term maintenance plans to avoid degeneration and uphold aesthetic appeal.

All information, concepts and images are intellectual property belonging and copyright to Chainbow

End

Questions?

All information, concepts and images are intellectual property belonging and copyright to Chainbow