Beruflich Dokumente
Kultur Dokumente
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Chapter Objectives
1. 2.
3. 4. 5. 6. 7. 8.
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Define a team and describe its key characteristics. Explain why organizations use teams, and describe different types of teams. Explain why teams may be effective or ineffective. Identify factors that contribute to team cohesiveness. Understand the importance of learning to participate in team-based activities. Identify the skills needed by team members and the roles that members of a team might play. Learn how to survive team projects in college (and actually enjoy yourself). Explain the skills and behaviors that foster effective team leadership.
Chapter Objectives
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10.
11. 12. 13. 14. 15.
Discuss the role of communication in the design of the RAZR cell phone. Define communication and discuss the ways in which organizations benefit from effective communication. Discuss the nature of communications in an organizational setting, including communication flows, channels, and networks. Explain barriers to communication, and discuss the most common types of barriers to group communication. Explain the dos and donts of business e-mails. Describe the process followed to create and deliver successful presentations. Learn how to write clear, concise memos.
Team
a group of people with complementary skills who work together to achieve a specific goal.
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Group v. Team
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Group- members work independently and come together primarily to share information Teams- common goals and empowered to make decisions
Team Characteristics
1. 2. 3. 4. 5. Accountable for specific goals Function interdependently Are stable Have authority Operate in social context
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Why Teams
30 - 40% more productive Reduce errors 13% However, 50 70% fail
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Types of Teams
Manager-Led Self-Managing
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Cross-Functional
Virtual
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B.
C.
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2.
3. 4.
Contribute ideas
Never miss a meeting Be considerate of each other
5. Create process for resolving conflict 6. Use the strengths of each team member 7. Dont do all the work yourself 8. Set deadlines
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Acknowledge common points of view Manage agreement & disagreement Encourage/coach Share information
Communication
the process of transferring information from a sender to a receiver.
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Persuasive marketing Professional image enhanced Employee satisfaction goes up & turnover comes down Better financial results for firm & investors
Communication Flows
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Communication Flows
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Channels of Communication
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Listening
80 percent say that learning to listen is the most important skill in getting things done...
Exploring Business 2.0 2012 Flat World Knowledge
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Barriers to Communication
Cultural Functional
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Meaningful subject line Keep message focused Avoid attachments Identify yourself clearly Dont send emails when youre upset
6. 7. 8. 9. 10.
Proofread Dont assume privacy Formal/Informal Respond promptly Show respect & restraint
Prepare/Deliver Presentations
Plan
Consider purpose and audience
Knowledge level and interest
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Present
Professional dress Arrive early
Check out equipment
Prepare
Opening Body Close
Visual Aids
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Nonverbal Communication
...nonword messages communicated through facial expressions, posture, gestures, and tone of voice.
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