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Chapter 8: Teamwork and Communications

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Chapter Objectives
1. 2.
3. 4. 5. 6. 7. 8.

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Define a team and describe its key characteristics. Explain why organizations use teams, and describe different types of teams. Explain why teams may be effective or ineffective. Identify factors that contribute to team cohesiveness. Understand the importance of learning to participate in team-based activities. Identify the skills needed by team members and the roles that members of a team might play. Learn how to survive team projects in college (and actually enjoy yourself). Explain the skills and behaviors that foster effective team leadership.

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Chapter Objectives
9.

10.
11. 12. 13. 14. 15.

Discuss the role of communication in the design of the RAZR cell phone. Define communication and discuss the ways in which organizations benefit from effective communication. Discuss the nature of communications in an organizational setting, including communication flows, channels, and networks. Explain barriers to communication, and discuss the most common types of barriers to group communication. Explain the dos and donts of business e-mails. Describe the process followed to create and deliver successful presentations. Learn how to write clear, concise memos.

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Team
a group of people with complementary skills who work together to achieve a specific goal.

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Group v. Team

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Group- members work independently and come together primarily to share information Teams- common goals and empowered to make decisions

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Team Characteristics
1. 2. 3. 4. 5. Accountable for specific goals Function interdependently Are stable Have authority Operate in social context

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Why Teams
30 - 40% more productive Reduce errors 13% However, 50 70% fail

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Effect of Teams on Workplace Performance

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Types of Teams
Manager-Led Self-Managing

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Cross-Functional
Virtual

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Effective Teamwork Factors


Depend on each other Trust one another Work better together than individually Become boosters Enjoy being on the team Leadership rotates

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Group Cohesiveness- Attractiveness


Size Similarity Success Exclusiveness Competition

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Why Teams Fail


Unwillingness to cooperate Lack of managerial support Failure to delegate authority Failure to cooperate

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What Causes High-Potential Leadership Candidates to Fail?


60% = Inability to work in teams
9% = Lack of technical ability

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Team Skills Needed


Technical

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Decision-making & problem solving Interpersonal

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Team Member Roles


A.

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B.
C.

Task-Facilitating Monitoring Enforcing Relationship-Building Confronting Empathizing Consensus Building Blocking


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Class Team Projects


1. Create team charter

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2.
3. 4.

Contribute ideas
Never miss a meeting Be considerate of each other

5. Create process for resolving conflict 6. Use the strengths of each team member 7. Dont do all the work yourself 8. Set deadlines

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What Does It Take to Lead Team?


Demonstrate integrity

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Be clear & consistent


Generate positive energy

Acknowledge common points of view Manage agreement & disagreement Encourage/coach Share information

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Communication
the process of transferring information from a sender to a receiver.

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Need for Effective Communication Among Employees


Decisions more convincing; problems solved faster Warning signs appear earlier Smoother workflow & increased productivity Stronger business relationships

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Persuasive marketing Professional image enhanced Employee satisfaction goes up & turnover comes down Better financial results for firm & investors

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Communication Flows

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Communication Flows

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Formal Communication Flows

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Channels of Communication

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What To Do About Grapevine


Learn to live with it Tune into it Dont participate in rumors Check out what you hear Take advantage of it

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Listening
80 percent say that learning to listen is the most important skill in getting things done...
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Barriers to Communication
Cultural Functional

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Tips for Writing E-Mails


1.
2. 3. 4. 5.

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Meaningful subject line Keep message focused Avoid attachments Identify yourself clearly Dont send emails when youre upset

6. 7. 8. 9. 10.

Proofread Dont assume privacy Formal/Informal Respond promptly Show respect & restraint

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Prepare/Deliver Presentations
Plan
Consider purpose and audience
Knowledge level and interest

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Present
Professional dress Arrive early
Check out equipment

Prepare
Opening Body Close

Connect with audience

Take time on introduction


Act natural Pause at main points Avoid reading

Practice, practice, practice

Visual Aids

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Guidelines to an Effective Memo


Follow format- guide headings Paragraphs short & to the point Accent/highlight major point Short headings Title Key points Exhibits = attachments Staple

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Nonverbal Communication
...nonword messages communicated through facial expressions, posture, gestures, and tone of voice.

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