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Communication

THE WORD COMMUNCIATON IS DERIVED


FROM THE LATIN WORD COMMUNIS
WHICH MEANS COMMON.
We spend most of our life communicating.
People spend more than 70% of their Daily
Life in communication in one form or the
other & in one context or the other. Therefore
it needs proper understanding and
application for sophistication of our
activities.
COMMUNICATION DEFINITION

COMMUNICATION HAS BEEN DEFINED
AS A MEETING OF MINDS, FOR
TRANSFER OF IDEAS. IT IS A PROCESS
OF PUTTING MINDS INTO CONTACT WITH
ONE ANOTHER, SO AS TO OBTAIN
UNDERSTANDING, CLARITY AND
EXCHANGE OF INFORMATION.

WHEN WE EFFECT A COMMUNICATION WE
ESTABLISH A COMMON MEETING GROUND FOR
UNDERSTANDING.
WHEN WE UNDERSTAND EACH OTHER, WE
INTEGRATE OUR EFFORT TOWARDS A
COMMON CAUSE.
WHEN WE MAKE A COMMON CAUSE, WE
DEVELOP A WE FEELING.
IT IS IN THIS WE FEELING THAT WE FIND THE
SUCCESS OF OUR CONCERTED EFFORTS IN
ACHIEVING OUR COMMON OBJECTIVES FOR
OUR SUCCESS.
Trifurcation of Communication Impact.

07% words impact on conscious
mind.
38% Voice Tonality impact on
subconscious mind
55%Body Language impact on sub
conscious mind
COMMUNICATE WITH PLEASURE.
COMMUNICATE WITH MEASURE
In order to Communicate with Pleasure
-your communication should generate
interest, enthusiasium & encouragement.
- Use Positive Language for Corrective
Measures, Improvement and change
Management.
- Drive your point carefully & tactfully with
out hurting the feelings of the others.
In order to communicate with Measure
- Make your message simple & effective.
Use the appropriate few words to make it
effective.
Do not repeat the words except grammar.
Do not use too many adjectives.


The present day complex world brings us
into constant contact with different sets of
people in different situations.
As a result, we are bound to create an
influence or be influenced by those with
whom we frequently interact.
Thus, effective communication, both
ways, can be a powerful tool in
management.


Traditionally, organizational communication
has always been one-sided, with sermons and
strictures being passed down the line.
Superiors have always expected
subordinates to listen and do as they are told.
However, effective communication envisages
both speaking and listening as equally
important toolsan "open dialogue" instead
of a monologue.
Yet, since procedure and policy
implementation necessitate guidelines and
guidance from above, we can perhaps begin
with the art of speaking as an effective tool.

Position Influence on
Communication

Factors like age, sex, political and
religious affiliations, intelligence level,
socio-economic status and placement
levels in office affect both the frequency
and receptivity to communication
contacts.

Body Language Influence
on communication

Secondly, each one of us has a "self-
image" in terms of appearance (body
build, skin colour, etc.), personal
hygiene and smartness, which can
create a powerful impact on listeners.
When we speak, even the eyes and
facial expressions, body movements,
attire and gait, can have a profound
influence. The pitch, the rhythm and
pace of the words can convey more
than the words themselves.

Content Influence on
Communication

As far as the content is concerned, it is
Accuracy, Brevity and Clarity which
form the ABC of an effective message.
How one opens and closes a topic and
how quickly one is able to put across
ideas, testify to the effectiveness of the
speaker and the receptivity of the
listener.
At higher levels, leaders must have the
ability to convince people down the line
and get things done.

Of course things will be even easier if one is
able to communicate at the same wavelength
with the target audience.
For this, it may be necessary to size up the
person one would like to persuade and then
choose the appropriate communication style.
It is better to avoid dictatorial styles of
communication (threatening language or
raised voices), gestures and mannerisms
which may create a negative response.
On the contrary, it may be worthwhile to use
one's power of empathy and appeal positively
to the emotions and will-power of those
whom one leads.

Listening plays an equally
important role
in effective communication
In fact, in many organizations, the top
management may be committed to more
open communication but may fail to
convey this to middle management and
supervisory personnel.
Listening, in fact, involves more than
hearing. Listening is the process by
which the spoken language is given
meaning in the mind.
Active listening requires much
concentration. In this context, the
higher functionaries must overcome
their role egos and encourage
subordinates to speak out.
In fact, one effective way of
appreciating others is not by the usual
way of speaking out, but by sympathy;
by feeling rather than understanding.
The open dialogue can play an effective
role in different situations in life in
family relationships, in boss-
subordinate relationships, interviews,
higher level meetings, group
discussions, etc.

Especially at meetings, most speakers
are more concerned about the
effectiveness of their speeches and the
persuasiveness of their presentation.
They fail to recognize listening as a
leadership tool and as the best way to
assess the opinions and ideas of
others.
However, even non-verbal cues like eye
contact, facial expressions and
gestures can signal important
information to a listener. It can make all
the difference between a warmly-lit up
smile and a furrowed brow.

As Mike Nichols put it. It may interest
the reader to know that according to
one historical version, Hiroshima and
Nagasaki were destroyed chiefly
because of a communication gap.
The Japanese had, in fact, decided to
call it a day and surrender but the
words they used over their radio,
before their surrender, were
misunderstood.
They were construed as aggressive
and arrogant. Thus the Allies perforce
took recourse to the atom bomb!

The ability to communicate also implies
the equal ability not to communicate.
There are good reasons and bad ones
why certain information cannot be
disseminated in an organization.
In the final analysis, with a competent
use of the various tools and channels
of communication available, one can
find employees and peers responding
with improved attitudes for better
results.


You have a choice: either you join the
ranks of the routine managers or adopt a
positive form of communication and get
support for your ideas. Your success as a
leader will depend on your ability to get
your people to do something not merely
because you want it to be done but
because they would like to do it.
THANK YOU

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