Welcome to the Achieving

Behavioural Change (ABC)

Course
Presented by:
NAME

Communication and
Worker Engagement
Training
Produced from original work
for:
The Department for Work
and Pensions (2003 to 2007)
This must be read in
conjunction with the Tutor
Notes
Welcome to the Achieving
Behavioural Change (ABC)
Course
Presented by:
NAME

Communication and
Worker Engagement
Training
Produced from original work
for:
The Department for Work
and Pensions (2003 to 2007)
This must be read in
conjunction with the Tutor
Notes
Working in Partnership
Administration
Fire & First Aid Arrangements
Refreshments / Meal Breaks
Mobile Phones
Smoking Policy
Welfare Facilities
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Ice Breaker
Introduce another person

Company, job they do
Experience safety training?

Something interesting, e.g......
Claim to fame!
Interests

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Aim
To enhance delegates existing training /
experience with an understanding of the
influence they as individuals have on health
& safety performance, as an integral part of
what we do.
To develop a partnership in which all persons
involved with xxx projects will have an input
into achieving the goal of ABC through the
life of the project.
Working in Partnership
What is ABC?

Achieving Behavioural
Change (ABC)
A determination and belief that no one
should have to be injured, or worse in the
course of their work.
The need of communication and worker
engagement in reporting near hits/misses,
as a positive means of preventing ill-health
and severe accidents and incidents

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Following the course you will be able to:
List the Legal Duties of Employers and Employees
Define Hazards, Risks and Control Measures
List Possible Causes of Accidents
Appreciate the Link between Attitude, Behaviour,
Consultation and Cooperation (communication and worker
engagement)
Appreciate the Costs of Poor Safety Performance
Appreciate the Benefits of Good Safety Performance and
positives of reporting near hits/ misses
Put ABC into Practice using the STAARR & TASK Card
Successfully Complete the Course Assessment
Objectives
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Legal reasons

Financial reasons

Moral reasons
Why Manage Health and Safety?
Legal Duties
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Exercise 1 Consequences of an Accident
In your groups discuss and complete the
exercise as instructed on the form

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Facts about Health & Safety
Fatal & ill Health - Figures are for
years 1981 to 2006/2007
0
20
40
60
80
100
120
140
160
180
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Not intended to stop work being done
Intended to make those with duties Stop and Think
how it can be done safely
Health and Safety at Work Act 1974
Provides good framework for H&S in workplaces
Sets minimum standards
Makes safety everyone's business
Health and Safety at Work?
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Exercise 2 Legal Duties
In your groups discuss and complete the
exercise as instructed on the form

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Legal Duties
Employers
Ensure health & safety of employees
Ensure health & safety of others
Provide safe systems and procedures
Provide training, supervision etc.
Provide safe workplace and equipment
Provide welfare facilities and first aid cover
Consultation with employees
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Legal Duties
Employees
Ensure your own health & safety
Ensure health & safety of others
Co-operate with your employer
Dont interfere with safety equipment etc.
Report health & safety problems
Use equipment safely as trained
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It shall be the duty of every employer to
ensure,
so far as is reasonably practicable
the health, safety
and welfare at work
of all his/her employees.

Reasonably Practicable 1
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Reasonably Practicable 2
Cost of implementing Vs Risk
(Time, effort etc). High, Medium, Low
Cost of maintaining. Extent of Risk
Elimination/Reduction
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Penalties for getting it wrong 1
Magistrates Court
Fine up to 20,000 and/or
Prison 6 months
Crown Court
Fine Unlimited and/or prison
Example most recent: 15,000,000
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Penalties for getting it wrong 2
Compensation Insurance Excess

Negligence

Contributory Negligence
Hazard, Risk and Control
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Exercise 3 Health & Safety Problems
In your groups discuss and complete the
exercise as instructed on the form

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Foreseeable
75% of Accidents
deemed Foreseeable.

If Foreseeable - Then
Preventable!
Behaviour
Alertness
Hazard Spotting
Reporting
Actual and Potential
Attitude to Risk
Workplace standards
Unsafe Acts/Conditions
Reporting of Near Hits/Misses
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Accident Triangle Positive Reporting
The
Industry

With True Near
Miss Reporting
& Behavioural Change
Fatals
Majors
3 Day+
First Aid
Near Hit-Misses
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Definitions 1
Hazard
A hazard is something with the potential to cause harm.
Risk
The risk is the likelihood of the harm occurring,during the
work coupled with the severity.
Risk Assessment
Structured and systematic technique to identify
hazards,evaluate risks and prioritise actions.

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Definitions 2
Method Statement
A documented logical description of a task.
Risk Control
The measures taken to eliminate hazard or reduce
risk to an acceptable level.
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Suitable Controls ERIC Principles
Eliminate
Reduce / Substitute (with lesser risk)
Engineering controls
(Isolation, Containment, Guarding)
Safe systems of work
(Information, Instruction, Supervision,
Training,)
Warning signage
PPE
Control
A combination
of some or all
may be
needed until
risk is
adequately
controlled
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What is a STAAR / TASK card?
A point of work assessment completed by you
A tool which is intended to:
Compliment the formal risk assessment
Prompts and reminds us to:
Consider our workplace
Consider our activity
Consider the potential for accidents
You must carry your card at all times on site
Working in Partnership
What is S.T.A.A.R.R.?
A tool asking individuals to:
Think
Act
Review
Assess
Report
Before commencing the task / job &
Your controls
On Additional controls ?
Upon completion
Problems encountered
Use the tool to help you

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How is it used / operated
S.T.A.A.R.R.
Contractors staff issued with STAARR card
Completed by individuals at the point of work, before
commence of the task.
Other contractors working in the area.
Other hazards introduced
Only one assessment need be completed in a group
All team members sign / initial appropriate section
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Operatives
Complete your group exercise entitled
Motivating Safety Behaviour
Managers / Supervisors
View the following video clips then
Complete Part 2 of the tool
kit form Point of Work Assessment
STAARR
24
Other's (specify)


Risk to you from others 12
Risk to others from your work 23 Vehicle 11
Uncertified equip. (see supervisor) 22 Stored energy or insecure load 10
Adverse weather 21 Manual Handling 9
Temperature 20 Object overturning / collapsing 8
Poor lighting 19 Contact with stationary object 7
Contamination (loose, airborne) 18 Risk to plant 6
Electricity 17 Heat / fire / explosion 5
Vibration 16 Chemicals / harmful substances 4
Noise 15 Falling / flying objects 3
Fumes 14 Falls from height 2
Dusts 13
1
Slips, trips or falls on same level
1
Point of Work Assessment
Identify any hazards that have not been identified in formal risk assessment/method statement.




Video Clip 1




P
A
R
T



2



T
H
I
N
K

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Introducing the TASK Card
Think first
Act safe
Stop if hazardous
Keep safe
Causes of accidents
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Near hit / miss
Hazard Unsafe Act or Condition
Death
Plant/equip Damage
Serious injury
First aid injury
Unplanned
Event
Accident
Incident
Outcome
Unplanned Events and Outcomes
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Safe Behaviour
Causes of accidents are:-
Unsafe Acts
Unsafe Conditions


People cause accidents!
NAPO
Working in Partnership
Exercise 4A Unsafe Acts
In your groups discuss and complete the
exercise as instructed on the form

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Unsafe Acts
Standing on top step of step ladders
Removing guards from machines
Leaving materials on floor of a corridor
Blocking a doorway or escape route
Not wearing correct PPE
Putting chemicals in unmarked containers
Using machines or tools without training
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Exercise 4B Unsafe Conditions
In your groups discuss and complete the
exercise as instructed on the form
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Unsafe Conditions
Unstable or dangerous working platform
Dangerous machinery
Materials and trip hazards on floor
Blocked access routes and exits
Excessive noise levels, or dust in air etc.
Overcrowding
External factors such as weather etc.
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Causes of Unsafe Acts and/or Conditions
Lack of:-
Experience
Training
Poor Supervision
Laziness
Distractions
Pressures:-
Peers
Management
Cost:-
Time
Equipment
Personal Pressures:-
Your team playing
tonight?
Problems at home
Human Errors
Forgetfulness
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Chain of events
Lack of Control

Unsafe Acts

Unsafe Conditions

Accident

Consequences

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Exercise 5 Costs of Accidents
In your groups discuss and complete the
exercise as instructed on the form

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Business costs:
Lost time
Damaged equipment and materials
Loss of contracts
Loss of expertise
Higher insurance premiums
Damaged reputation
Fines, Compensation Claims etc.
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Human Cost of Accidents
Physical injury or ill health
Pain and suffering
Loss of earnings
Treatment / medication costs
Temporary or permanent inability to enjoy
pastime activities / hobbies and possible
Change of Job
Change of Lifestyle
Stress to family/friends
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Cost of Accidents
Ian wasnt killed
in a building site
accident
He just lost his
life
VIDEO
Attitude and Behaviour
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Reminder: Causes of Unsafe Acts/Conditions
Lack of:-
Experience
Training
Poor Supervision
Laziness
Distractions
Pressures:-
Peers
Management
Cost:-
Time
Equipment
Personal Pressures:-
Your team playing
tonight?
Problems at home
Human Errors
Forgetfulness
NAPO
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Results of behaviour
Safe Attitude
Physical actions

Effect on self

Effect on others

Safe Outcome
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Results of Behaviour
Safe Attitude
Physical actions

Effect on self

Effect on others

Safe Outcome
Unsafe Attitude
Unsafe Outcome
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Experience and Attitude
Experience shapes our attitudes

NAPO
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Experience and Behaviour
Take a short cut
Nothing Accident/Injury
You were lucky
You will do it the same way again
(Habit)
HOW LONG WILL LUCK LAST?
You learned the hard way
Next time do it differently
(Correct way)
WILL YOU GET A NEXT TIME?
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What else influences attitudes?
Previous experience
Others opinions
Knowledge
Training
Perception
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Motivation for Safe Behaviour
Definition:

The enthusiasm for doing something continually
safely




Working in Partnership
Exercise 6 Motivation for Safe Behaviour
In your groups discuss and complete the
exercise as instructed on the form

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Motivation for Safe Behaviour
Reward:
Financial bonus
Promotion
Extra responsibility
Incentive schemes

Active Encouragement
of Involvement in:
Decisions on Consultation
Risk Assessments
Safe Systems of Work
Provision of:
Training
Good Working Environment
Welfare Facilities
Explanation of Ultimate
Consequences
Consistent/Controlled
Discipline
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How to Motivate for Safe Behaviour
Effective clear and timely communication
Co-operation and Co-ordination
Selection of Competent Persons
Sharing Ownership
Providing Leadership
Never ignoring safety problems
Not allowing pressures or other priorities to
influence them to condone deviations or short cuts
Being polite
Praising safe performance
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Safety Culture


The way we do things around here
Benefits of getting it right
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Exercise 7 Benefits
In your groups discuss and complete the
exercise as instructed on the form

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Benefits of ABC:
Safe working environment
Healthy working environment
Better lifestyle less stress
Savings in time and money
A good reputation
Consistent safe working
Achieving the ABC Goal
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Understand your legal responsibilities
Change of attitudes
Influence behaviour report near hits/misses
and ensure lessons are learnt
Identify possible hazards
Eliminate or control hazards
Realisation of benefits
Communicate with others
Practice what you preach

Achieving the ABC Goal:
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Achieving the ABC Goal
Employers Actions
Induction
Continuous Training
Refreshers
Good Working
Environment
Sufficient well
maintained equipment
Safe Systems of Work


Appropriate Supervision
Good Communication
Consultation
Regular Team Briefings
Safety Meetings
Tool Box Talks
Resources
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Achieving the ABC Goal
Employees Actions
Site Rules:-
Understand & follow them
Induction/Toolbox Talks:-
Listen and ask questions
Comply with SSoW
Report problems and watch out for Hazards
Check equipment and tags
Communicate with others
Set a personal example of safe behaviour
IF IN ANY DOUBT ASK Remember yours is a dynamic
changing environment
Working in Partnership

What can we use to prevent this?

A tool designed to help prevention of error
the STAAR / TASK card



Forgetfulness?
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Completed by individuals at point of task
Before commencement of the job
Checked / updated when task / workplace
changes
Other contractors move into working area
Other hazards introduced
Only one assessment needed in a group
All team members sign/initial appropriate section
How is STAARR & TASK Used and
Operated
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Task Use and Operation
Only needs to identify problems not in original Risk
Assessment
For each hazard identified and ticked there must be
an appropriate control
Control measures if...
Complex or
In doubt or
Group cannot agree
Must consult management before continuing
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Exercise 8 Use of STAAR / TASK card
In groups, complete each exercise as
instructed on the form.

VIDEO
Working in Partnership
Dedicated telephone number xxx will
be answered between 0900-1700hrs
Monday to Friday
After hours Answer service only
Contact Hotline
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Contact Hotline
Report Received
Form sent to EHS
Investigated immediately by appointed EHS and
depending upon severity no later than within 5
working days
Response sent back to the office
Conclusion to be posted onto site notice boards or
as appropriate for nature of complaint

Working in Partnership
DWP Hotline Questions Asked
Name (optional anonymity will be respected)
Site
Name of Contractor
Sub-Contractor if applicable
Date of Health & Safety Issue
Nature of Health & Safety Issue
Injury or property damage
Management response
Would you like a response to this issue?
Working in Partnership
Legal Duties - Employer & Employee
Hazard, Risk and Control
Causes of Accidents
Attitude, Behaviour Communication &
Worker Engagement
Benefits of Getting in Right Problem &
Solution Solving
Achieving the ABC Goal
Integral to what we should be doing!
Summary
Working in Partnership
Course test
We hope you enjoyed and benefited
from participating in this course.
Have a Safe
Journey Home