Product Price Promotion Physical Marketing Mix Is a crucial element of any marketing plan as it offers marketers a mix of product, services and prices, utilizes a promotion mix of advertising, sales promotion, direct marketing and personal selling to reach the target customers through distribution of channels Tools and Challenges The basic marketing mix tools 4Ps remains the same in both urban and rural markets, but the challenges of 4As varies
4Ps Tools 4As Challenges Product Acceptability Price Affordability Place Availability Promotion Awareness Contd Availability : availability of products Eg: FMCG Company HLL (Coca- Cola) has a strong distribution system, auto rickshaw, bullock carts. LG- company depot supplies, twice a week to distributors has 45 area offices and 59 rural office
Affordability : with low disposable income , products need to be affordable. Eg: Godrej Cinthol, Fairglow. Videocons washer without dryer launched specifically for the rural market, Cost Rs 3000/-
Contd Acceptability : Gain acceptability for the product. Need to offer products that suit the rural market. LG Electronics Sampoorna sold 100,000 sets in the first year. Coca cola provides low cost ice boxes, that is a tin box for new outlets and a thermo Cole box for seasonal outlets.
Awareness : advertising media- television, movies, music. HLL relies on companies media Godrej for soap products
Product Strategies PRODUCT STRATEGIES
a company plan for marketing its products
Product Strategies
New Product Designs Sturdy Products Brand Name Small Unit Packing Low Priced Packing
Components of Product Personality 1. Core of the product Basic constituent associated features viz. Design, Quality, Size Color, Odors Performance Safety 1. The core of the Product: Mysore Sandal Soap combination of luxury & tradition
2. Brand name: Name, Term, Symbol or Design or a combination of them which is intended to identify goods and services of seller and to differentiate with competitors.
4. Imitation products Lite boy (Life buoy), Polons (Ponds) Narima (Nirma), Friends & Lovely (Fair & Lovely)
5. Store / Distributors brand SVC Coffee, Bakery products, Mothi Bread etc. 3. The Package:
General group of activities in the planning of a product. These activities concentrate on formulating a design of the package and producing an appropriate and attractive container or wrapper for a product.
4. Product Warranty:
An obligation of the producer and seller to stand behind the product and assure the buyer that he will derive certain services and satisfaction from the product.
An assurance of the Quality, Service and Performance.
5.Service after sales :
For smooth maintenance and repairs at low charges as well as quick availability of spare parts and accessories at reasonable rates.
Important selling point helping the customer to take a quick decision to purchase costly durable goods.
Issues to be resolved in Product plan Product line Product mix Packaging Labeling Branding Service after Sales PRODUCT CONCEPTS & CLASSIFICATION 1.Based on tangibility : tangible , intangible
2.Based on purpose : consumption, production
3.Based on functional life : Consumables, Durables
4. Based on habits : Convenience goods Shopping goods, Specialty goods
PRODUCT CONCEPTS & CLASSIFICATION 5. Based on price &quality: Mass product, Premium product
6. Based on product development : Innovations, Imitations
7. Based on brand hierarchy level : Global Brand : Pepsi, Coke National brand : Godrej, Tata Regional brand : Sun TV Channel Local brands: surya masale, Joy chips Unbranded products: oil, food grains Commodities: Tamarind, cloves, fish 1 Based on tangibility. Tangible goods -- products Intangible goods --services Characteristic Product Services Tangibility Separability Variability Perish ability
2. Based on purpose of use Purpose Type User Products Consumption
Production Consumer goods
Industrial/ agricultural goods Households
Industries /poultries Toiletries, cosmetics, beverages, home appliances etc
Raw materials, components, agricultural inputs & machinery, animal feeds etc
3. Based on functional life Type Nature of use Functional life period Examples Consumables
Durables Onetime
Lifetime Short
Long Food & beverages , soft drinks
Furniture, computers, cars, camera 4. Based on habits : a. convenience b. shopping c. specialty Goods Product type Buyer envt. Buy frequency Decision Buying place a.
b.
c.
Consumable
Durables
Durables Low
Moderate
High Frequent
Occasion
Once in life Simple
Complex
Complex Paan shop, cooperative stores, fairs, provision store Fairs, haats, show rooms, chain stores Shops in towns ,cities Concept of Product strategy Long range competitive plan involving decisions on products, product line and product mix to make proper utilization of resources and achieve marketing goals Significance Achieves product- market fit Encourages innovativeness Provides competitive edge Makes better use of resources Scope Decisions at three levels Level Strategy 1. Product mix Width extension- new product line Length extension new product items Depth extension new product variants
2. Product line Stretching upward, downward Line pruning line modernization
3. Product item Quality, features, design, brand Augmentations Contd 2. Product line Line pruning :
product lines lend to lengthen over time like rational grounds or emotional reasons. Both case dead wood will accumulate. It has to be taken out at periodical reviews.
Pruning may be done when
It is identified that dead wood is depressing profits It is found that the production capacity is limited and cannot handle all the existing products Contd Line Modernization When technological developments change the products This is to be considered when
Timing: Conversion readiness from old to new Competitors moves Profitability levels Approach : when the change be total or a part Contd 3. Product Item Core product development (need product relationships) Tangible product development Quality- durability, capacity, efficiency, economy, reliability Features rational, problem solving, fancy, emotional Design - arrangements of parts Style - appearance and function Packaging Branding Augmented product development Contd Packaging
Primary package : to hold the product Secondary package : to hold the primary package : cardboard box Shipping package : carry the products from one place to another Contd Three levels of appeal by packages
Level Purpose Characteristics Determinants Sensory Attention Attractive Distinctive Visibility Easy to identify (shapes, colors) Emotional Interest desire Adoptability Compatibility Communicability Easy to carry Easy to use Easy to store (milk, tooth pastes, creams) Rational Evaluation Informative Interactive Preservative Economical Easy to know Easy to store Good to reuse Fair price (glass bottles ) Contd Branding Brand concept Branding policy: To brand or not to brand Sponsorship Naming Branding the need
Contd Branding arguments for and against For : Identify helps processing Image gives competitive advantage Personality convinces consumers Equity enhances value Against Investment- returns doubtful Image and personality an emotional nonsense Brand equity- sensible but not new Contd Brand sponsoring Manufacturer brand Distributor band Brand identity Name what Each product to give brand name individuals with company name: Ponda dream flower talc individuals without company name: Cinthol, Lifebuoy Family brand name: Raymonds - Raymonds for textiles and Park avenue for shirts, shoes Associated brand name Usha - fans, sewing machine Name how? Easy to use, understand, distinguish Contd Augmented Product : needs of consumers Components of an offer
Product related Service related Channel Quality Design style Features Packaging Brand image Ordering Deliver and credit Installation Customer tracking Repair & maintenance
Expertise Performance Courtesy Atmosphere Strategies for marketers Identity strategies Commodity strategies vegetables, oil, steels Branding strategies brook bonds red label tea, LG Sampoorna Customer value strategies Mass product strategies Maharaja appliances Ltd, Rajdoot 223 Premium product strategies Fair &Lovely, Surf Innovation strategies Rural urban strategies - Bajar electricals, Appollo hospital servicing in rural Special for rural Nyle Shampoo, Titan watches Strategies for marketers Quality strategies Quality improvement strategies TVS 50 48 cc to 49.9 cc Spurious goods strategies Lifebuoy-Love boy Packaging strategies Affordability, usage, storability, small, combi packs Brand strategies Brand extension strategies New Cinthol Multi band strategy HLL Soaps- Lifebuoy, Lux Co-branding strategy IBM and Compaq buys Intel chip and advertise as Intel inside Brand image/ equity management Onida, Lux Class discussion Critically examine the product strategy of the two regional washing soap brands, in comparison to one local brand, in rural markets
Use 4As for analysis
Identify the success and failures of brands in general.