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Role of CIO

(Chief Information
Officer)
Objectives
◆ Describe who CIOs are
◆ Discuss the role of CIO
◆ Why they are important to many organizations
◆ Define what they do and how they do it
◆ Special skills and requirements
◆ Who is hiring CIOs
◆ Issues of importance to CIOs
◆ Educational background and future possibilities
The Domain

The effective CIO must be able to


move comfortably between:
◆ Information systems
◆ People
◆ Budget
Information Systems

◆ Responsible for the development and


implementation of an organization’s
IS
◆ Must have knowledge of technology
and how it can best serve the
organization
People

◆ Responsible for direct supervision of


personnel
◆ Expected to be active participant of
management team
Budgets

◆ CIO must be able to balance, fulfilling


the organization’s information needs
within the organization’s budget
◆ must always have organization’s
financial interests in mind when
considering IT strategies
◆ must be aware of specific project’s
budgetary constraints
Why Hire a CIO?
Companies need:
◆ effective and efficient information systems
management
◆ someone with information management skills
Combination of Managerial & Technical knowledge
◆ an individual with firm knowledge of what
information is relevant and essential to an
organization’s needs and goals
◆ an individual who can incorporate skills and
knowledge into strategic planning.
Who are CIOs?

CIOs are information gurus


◆ they know
◆what tools exist to help manage,
locate and disseminate information
◆how to determine information needs
◆how to implement strategies to
satisfy information needs
◆how to connect people with
information resources
Job Requirements

❚ Competency in strategic thinking & leadership


❚ Relationship mgmt with customers, vendors &
employees
❚ Project mgmt skills
❚ IT/MIS business problems
❚ E-commerce / E-business
❚ Networks / Telecom knowledge
❚ DR / BCP plans
Functions of CIOs
Core functions
◆ Strategist
◆ Advisor
◆ Educator
◆ Manager
Non-core, but important functions
◆ Diplomat
◆ Advocate
Core Functions
As Strategist
◆ theCIO must be able to convert
information into knowledge
◆ ability
to utilize resources in order to satisfy
information needs and realization of the
organization’s goals.
“Design, implement, and oversee a
firm’s knowledge infrastructure”
Core Functions,
Continued...
As Advisor
◆ theCIOs must use their knowledge
of technology and organization goals
and information needs to advise the
organizations key decisions makers
◆ CEO
◆ VP
◆ Department Heads
Core Functions,
Continued...
As Educator
◆ The CIO must share their knowledge of
information technology and resources with
others
◆ Formal and Informal education opportunities
◆ instruct others about key information tools
◆ teach others about effective organization and
dissemination of information
◆ implement education programs within organization in
order to increase awareness and dissemination of
information
Core Functions,
Continued...

As Manager
◆ CIOs are expected to manage a
variety of resources
◆ Information
◆ Technology
◆ Personnel
Non-core Functions

As Diplomat
◆ negotiate
and compromise in order to
advance strategies and succeed on a
managerial team
Non-core Functions,
Continued...

As Advocate
◆ be an aggressive advocate for the
importance of information and
knowledge to an organization.
◆ promote the exchange of information
and knowledge among individuals
within the organization
What Do They Do?

◆ Some Job descriptions


◆ Specific functions within an
organization
Job Descriptions

“CIOs are senior executives


responsible for all aspects of their
companies’ information
technology and systems. They
direct the use of IT to support the
company’s goals”
Job Descriptions,
Continued…

The CIO “is accountable for directing the


information and data integrity of the
enterprise and its groups and for all
Information Service functions of the
enterprise…He or she provides overall
management and definition of all
computer and communication activities
within the enterprise…”
Job Descriptions,
Continued…

their mission is:


“To provide technology, vision and
leadership for developing and
implementing IT initiatives that create
and maintain leadership for the
enterprise in a constantly changing and
intensely competitive marketplace.”
Job Description,
Continued...

Reporting Relationship
◆ reportsto a senior functional executive
EVP (Executive Vice President), COO
(Chief Organizational Officer, CFO (Chief
Financial Officer) or CEO (Chief
Executive Officer).
Specific Functions

◆ Define information requirements


and needs at the strategic,
managerial and operational
levels of the organization
◆ Design and establish systems
that will provide reliable
information
Functions, Continued...

◆ Establish specific standards and


guidelines for the definition,
measurement, use and disposition
of information to ensure all
segments of the organization are
operating within the same
framework
◆ Determine the investment to be
made in information systems
Functions, Continued...

◆ Provide a rigorous and disciplined


framework for evaluating information
benefits versus information costs
◆ Anticipate the consequences and the
economics of new information technology
◆ Develop regular, organization-wide
continuing-education programs in
information, information technology and
information systems
Functions, Continued...
◆ Identify ownership of information
while maintaining confidentiality,
security and reliability
◆ Maintain co-operative external
relationships with appropriate
personnel in relevant external
organizations
Professional Practices

◆ Understanding the organization’s mission,


goals and specific information needs.
◆ able
to apply understanding to the effective
and efficient use of technology
◆ Forecast trends
◆ On-going communication with various
levels throughout the organization
Professional Practices,
Continued…
◆Leader of information utilization, not a
controller of data and technology
◆Focus on long-term strategy, not day
to day operations
◆Champion the development and
constant monitoring of the strategic
information plan
◆Participate as a full member of the
executive team
Who Hires CIOs?
◆Information is an important
commodity
◆ The ability to access, synthesize and
disseminate information is a strategic
and competitive asset for many
organizations
◆ Government Agencies
◆ Corporations
◆ Health Care Institutions
Corporate CIOs

Business, in general
◆ economic development
◆ marketing of ideas
◆ create strategies to improve
organization
◆ educate the organizations executives
about technology and the possibilities
of information
Corporate CIOs,
Continued…

"CIOs are responsible for increasing


shareholder value and setting a
company's strategic technology
direction. That means helping
increase sales, reduce costs or
develop products and services."
Keeping Up: Technology

◆ CIO must be able to keep track of


technological changes and
forecast the effects on their own
organization
◆ CIO must know when it is
appropriate to invest in new
technologies and when it is not
Keeping Up:
Organizational Change

◆ the CIO must be aware of


organizational trends which may
lead to changes in the way the
organization does business
Unfulfilled Promises
◆ unrealistic expectations from
management can lead to
dissatisfaction with CIO
◆ CIO makes promises they can’t
keep
◆ lack of communication between
CIO and management (CEO)
CIO and CEO
CIO and CEO Relationships
◆Implementation of strategies requires
CEO support
◆In order for CIO to be as effective as
possible, must cultivate advantageous
working relationship with CEO
◆“Often the CEO had to support or drive
the vision in the end; more important,
perhaps, the CEO hired and fired the
CIO.”
Education/Career
Background
◆ CIOs have various education and
career backgrounds
◆ No degree and few programs
exist for CIOs
“Be sure to integrate solid
business and good technical
courses”
Education/Career,
Continued
Possible directions include:
◆ MBA with emphasis on IT/IS
◆ Computer Science Degree
◆ Master’s Degree in Information
Science
Summary
We have discussed Chief
Information Officers
◆ Who they are
◆ What they do
◆ Where they work
◆ How they become CIOs
◆ Issues facing the profession
THANK YOU