Operation and Maintenance

Technology for executives,

Moscow - 13 September 2004
Author: Martinus Grimsmo
Presenter: Hans Myhre
Operation and Maintenance
Goals

● Receive a complete and fault free network and services

– System and network element acceptance test
● Keep the complete network fault free
– Restore faulty equipment as quick as possible (not redundant eq.)
– Service availability and call setup success close to 100% (>98%)
– Service interruption (drop calls) close to 0% (<1%)

● Integrate planned changes with minimum service interruptions

– If not possible, interruption only at night time
● Focus on services, keep the complete chain available
 Operation and Maintenance
Architecture

PSTN
CN (Core Network)
OMC VMS
SMSC GMSC GGSN
IN
HLR/
AUC
NMS MSC/
OMC-S SGSN
VLR EIR
CN (Core Network)
RAN (Radio Access Network)

PS (Packet Switch)
P

CS (Circuit Switch)
OMC-R BSC C
RNC U

BTS BTS
Node B Node B

NMS: Network Management System

OMC: Operation Maintenance Centre
Operation and Maintenance
philosophy

– Operation, maintenance and administration of the network

shall be based on TMN (CCITT rec. M30)
– All the network elements and O&M systems shall be
connected to a WAN-net, One terminal per technician
– NMC in one central location for monitoring and support
– NMC Tasks can be distributed if needed

– All information available on Web

– HW-maintenance i generally done by sub contractor

Operation and Maintenance
Tasks
● Operation
– Alarm handling (NMS, monitoring of correlated alarms)
• Fault detection
• Dispatching (escalation and trouble ticket to field maintenance)
– Fault handling (OMC, use of dedicated terminals)
• SW troubleshooting and contact with vendor helpdesk
• Support to field maintenance
– Configuration handling (OMC, use of dedicated terminals)
• Routing and signalling changes
• Frequencies and radio parameter changes
• Upgrade and update changes
– Performance Management (OMC or performance tools, Metrica ..)
• Analyse Statistic from BSS counters
– Security handling
• HW and SW (fire, burglar, virus, etc..)
● Maintenance
– Corrective maintenance (laptop connection to equipment)
• Troubleshooting
• Spare part handling (repair and logistics)
• Drive tests and optimising
– Preventive maintenance
• Quality assurance of houses and equipment
 Operation and Maintenance
Network Maintenance centre

● Surveillance daytime Working hours: 0800 – 1600 monday to friday

– Surveillance and taking action on critical faults
(2 persons)
– Telephone support for field engineers (3 persons)
– Support on technical customer complaints (1 person)
– Quality supervision and check-up on faults and information (1 person)
– Frequent rotation - every person can handle any function
● Support team Working hours: 0800 – 1600 monday to friday
– System specialists providing NMC with BackOffice support
– Responsible for non-critical alarm handling on daytime,
i.e. major and minor alarms and performance mgmt.
– Performing SW/HW maintenance and upgrades in switches and nodes
– Responsible for system specific customer complaints

● NMC off hours Mon – Fri 1600 – 2200, Sat & Sun & holidays 0800 – 2200
– Surveillance, action and telephone support (1 person).
– System specialists on call duty 24 hrs (9 in total)
– Customer service 24 hrs
 Operation and Maintenance
Field Maintenance

● Outsourcing to 3.part (TnM to Telenor Networks)

– Trouble ticket from NMC to sub contractors coordinator
– Spare part send to and from maintenance centre
– Installation
● Own field technician in the Regions
– Multi skilled personnel to handle BTS, MW, Fibre, power, air-condition, …
– Ownership to app. 50 sites for corrective and preventive maintenance
– Drive test and optimising
● Logistics
– Access control (access map, Key to buildings, contact persons…)
– Own store with spare part and “repair and return” contract with vendor
– Spare Part Management Service from vendor
• Vendor deliver all needed spare part to defined service point
• Delivery times:2 hour for critical and 24 hour for not critical spare part
 Operation and Maintenance
Overview
Vendor Info to CC and Management
NMS
Surveilance

Alarms
Alarm
Escalation analysis
Spare part

Dispatcher
Trouble ticket

Support team Trouble ticket, ok

experts

O&M strategy decisions Field maintenance

•Centralised or decentralised surveillance
•Own expert team or vendor dependent support
•Own or outsourced Field maintenance
•Own spare part or spare part service from vendors
Network Management Systems
Telenor Mobil

● Network operation and alarm handling

– Electronical log (ELOG)
– Intranet and own website
– Customer complaint handling system (Eureka)
● Vendor dependent systems
– Ericsson GSM: CMAS/FM with ASM/ALV (R8 R9)
– Nokia GSM and GPRS: NMS/2000 with Alarm Monitor (T12)
– NMT: Strax with A1 Monitor (Ericsson)
– DXX: Fault Management (Tellabs/Matris)
– Value Added Services: Patrol Explorer AAD
– Nokia Tetra: NMS/400 with Alarm Monitor
– IP core and access network: Nortel Passport NMS and Optivity
Alarm handling
Alarm handling
Existing and future model for fault- and informationhandling
Internal WEB incl.
EUREKA OTL Map presentation
(Service ODIN
info to/from (Customer Care)
Customer Care provider)
SLA- Warning to Management
database and others by serious
Events (SMS, WAP).

Fault report system

to/from 3rd parties
Partner-
ELOG FHS, trouble ticketing
Electronic fault and to/from Telenor Networks
database
Grapihal presentation of event handling system
net and service status for
3rd parties and own CC NOVI, info about
Corrolation and site info planned work from
Telenor Networks

CMAS NMS/2000
STRAX NMS for Patrol 2000 HP
(Ericsson (Nokia
(NMT) X-nett (VAS) openview
GSM) GSM)
PADDA
Inventory
management
system

Existing
Future
“Traffic machine” VAS
Subproject 8
Other project
 Supportprosess
End user
1. line 2. line 3. line 4. line

CC
TnM
Nettfront Internal/
Mobil
Helpdesk external
O
technical
INFOSYSTEM P vendors
3.P
INFORMASION-
TnM S HW/ SW
SYSTEM CC

Internal
handling
Network-
LEARNING administration

Helpdesk (2. line) shall PROTECT 3. line:

3. line has NO direct contact w. 3.Party/ end user
What is practise for different
vendors and in different company
● Ericsson provide TMOS for GSM
● Nokia provide NMS2000 for GSM
● Alcatel:
● Telenor:
– TMOS and NMS2000
– ELOG as NMS system
● Sonofon and Pannon
– NMS2000
● Vimpelcom
– TMOS and Alatel S12 OMC
● Dtac
– NMS2000
● DiGi
– TMOS
● Grameenphone
– TMOS
 Inventory system
● Telenor
– Padda
– FUN9 for Finance and Roll out follow up.
– PROSJEKTMAPPA for ordering of equipment and logistics.
● Sonofon and Pannon
– Nokia Dataware house
● DiGi
– Enterprise, Optima as a Data Base for Radio and Transmission planning
● Vimpelcom evaluating
– 1) C6000 fra Alcatel
– 2) ROME fra Arkipelago (Ericsson)
– 3) Visionael fra Visionael (HP)
– 4) NIMS fra Incatel (norsk)
Service level options from
vendors
● Service level options, changeable within 1 or 3 months
– Option 1 - Standard Service Hours
Normal working hours Monday to Friday
– Option 2 – Extended Working Hours Support
Monday to Friday 08:00 hrs to 22:00 hrs
– Option 3 - 24 Hour x 7 Day Support
24 hrs per day 7 days per week.

● On Site support
– Option 1 - Standard On-site Response
On-Site Service within 1 working day of a Site Service request being
logged.
– Option 2 - One week On-site Response
On-Site Service within one week of a Site Service request
being logged.
Access to tower

Security:

Two person required

Climbing skill
 Sonofon O&M network

abovs01/02 S DH absrv01/02 abalca/b abalc03->06 S urpass NM 2100NM /EHabdxxdb1/cs1 Netm an

HP-O V N NM 6.01 HP-O V NNM NM S 2000 T12 A lcatel m gm t 4.1 H 2-01 NetM V4N Focus Tellabs
HP-O V IT/O 5.11 HP-O V N NM 6.20 M artis DXX
HP -O V E CS 3.00 HP-O V IT/O 5.11
g
derin
opgra

S D H R ad io N okia N et S D H C ab le
R adioL ink
Backbone MS C Backb one
V

Ericsson
O

BSC TeliaNet
ler

BTS Alcatel
Mang

R adio
M odem /CPE
N okia G PR S PD H
U N IX Firewall
Transm ission
DNS
S NMP -Trap
SG SN
S urpass
HIA/HIG /HIQ
C allCenter IVR
UM

U N IX
NM S-A gent NT
N etIq
S MS C
IN
abhis01
Nokia N DW

P erform ance
M gm t