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Knowledge Portals
Prepared By:
Ankita Banerjee
Roll No.-04
MBA(WK)


Chapter 11: Knowledge Management Tools and Knowledge Portals
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Portals are considered to be
virtual workplaces that:
Promote secured knowledge
sharing among different
categories of end users
Provide access to stored
structured data
Organize unstructured data

Portals: The Basics
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Web-based applications
providing a single point of
access to online information
An emerging tool for
Simplify access to data stored
in various application systems
Facilitate collaboration among
employees
Assist company in reaching
customers
Portals: The Basics (contd)
Chapter 11: Knowledge Management Tools and Knowledge Portals
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Evolution of the Portal Concept
Information
Portals
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From Information to
Knowledge Portal
Focus on how it will be used by
the knowledge workers
A key component in the
knowledge management
architecture
Allow producers and users of
knowledge to interact
Evolution of the Portal Concept
(contd)
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Knowledge portals provide
two kinds of interfaces:
The knowledge producer
interface
The knowledge consumer
interface
Evolution of the Portal Concept
(contd)
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Portals and Business
Transformation
Portals can meet (or transform)
Todays Business Challenges
Shorter time to market
Staff turnover
More demanding customers and investors
Explosion of key business information in
electronic documents
Speed by which the quantity and kinds of
content is growing
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Benefits of Knowledge Portals
Productivity
Locating Documents
Collaboration
Better Decisions
Quality of Data
Sharing Knowledge
Identifying Experts
E-mail Traffic
Bandwidth Use
Time in Meetings
Phone Calls
Response Times
Redundant Efforts
Operating Costs
Time to market
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Key Infrastructure Components
of Knowledge Portal
Business intelligence
(knowledge)
Content management
(dynamic)
Data management (structured)
Data warehouses and data
marts (analytical)
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Layers of Knowledge Portal
Architecture
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Categories of Portal Tools
Gathering
Categorization
Distribution
Collaboration
Publish
Personalization
Search/navigate

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Collaboration
Collaboration tools
create a KM system that
supports information
sharing and reuse
Enable multiple users
work together in a
coordinated fashion over
time (and space) via the
portal
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Types of collaborations
Asynchronous collaboration
having no time or space constraints.
Queries, responses, or access occur anytime
and anyplace
Synchronous collaboration
interaction that occurs immediately (within
few seconds).
It can use audio, video, or data technologies
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Collaboration Toolset
Comfortable e-mail systems
A Web browser
Simple search functionalities
Collaboration services with a
multipurpose database
Web services
Indexing services for full-text
search of documents
Well-organized central storage
locations
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Content Management
Categorization and Publishing
Use metadata to define types of
information
Categorize similar documents into
named groups
Directory/Indexing capability to
automatically manage growing warehouses
of enterprise data
Provide dynamic taxonomy maintenance

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Intelligent Agents Gathering
and Personalization
Software that executes a range of
tasks autonomously (e.g., comparing,
learning, searching)
Discover previously unknown
relationship details between
organization and customers
Analyze customers demand
priorities by learning from their
purchasing experience
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Intelligent Agents Services
Customized online customer services
Profile customers based on records
Integrate customer profiles into
group marketing activities
Predict customer requirements
Negotiate prices and payment schedules
Execute financial transactions on
customers behalf
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Critical Issues for
Knowledge Portals
Responsiveness to user need
Content structure in large systems
Content quality requirements
Integration with existing systems
Scalability
Hardwaresoftware compatibility
Synchronization of technology with
the capabilities of users
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Portal Vendors
Vendor KM Portal
Product
Feature Summary Best Uses
Lotus/IBM Lotus Raven 1.0 (in
beta)
Intelligent taxonomy
QuickPlace
collaboration tool
Assigns value to
data based on how
often it is used
Portal replication
Facilitates content
management
Self-creating and refining
taxonomies
Personnel resources linked to
data sources
Advanced collaboration
Easy portal repurposing
Rapid application development
with associated KM packages
Open Text MyLivelink Portal 1.0
with Livelink 8.5.1
KM software
Integrated work
flow
Quick integration of
features
Quick portal
deployment
Integrated KM
Document management and
work flow
Custom collaboration spaces
(personal, project, or enterprise)