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• Introduction
• Communication
• Verbal Communication
• Nonverbal Communication
– Types
– Details and importance / interpretation
• Conclusion
INTERPERSONAL COMMUNICATION
INTRODUCTION
INTERPERSONAL COMMUNICATION
INTRODUCTION
INTERPERSONAL COMMUNICATION
NATURE OF COMMUNICATION
• It is perception
• It is expectation
• It makes demands
INTERPERSONAL COMMUNICATION
COMMUNICATION
• Essential components
– Originator
– Encryption
– Transmission
– Medium (noise, corruption)
– Reception
– Decryption
– Receiver
INTERPERSONAL COMMUNICATION
COMMUNICATION
• Essential features
– Accuracy
– Brevity
– Clarity
INTERPERSONAL COMMUNICATION
COMMUNICATION
INTERPERSONAL COMMUNICATION
COMMUNICATION
EFFECTIVENESS
o Simple words
o Perception of recipient
o Repetition for understanding
o Take help from non-verbal element
o Create multiple stimuli
o Be aware of feedback
INTERPERSONAL COMMUNICATION
COMMUNICATION
• During communication
– 7% verbally communicated
– 93% non-verbally transmitted
INTERPERSONAL COMMUNICATION
NON VERBAL
COMMUNICATION
INTERPERSONAL COMMUNICATION
VERBAL COMMUNICATION
• Advantages
– In comfort zone
– Easy to comprehend
• Drawbacks
INTERPERSONAL COMMUNICATION
NON VERBAL COMMUNICATION
• GESTURES
– FACIAL EXPRESSIONS
• HAPPY
• SAD
• ANGRY
• OoopS
• TIRED / SICK
• MISCHIEF
– HANDS
• MOVEMENTS – IN SUPPORT OF A POINT / IN GESTURE
• NERVOUS – ANXIETY / HIDING FACTS / NOT CONFIDENT
• LOCKED - TENSE
• AT PEACE – IN COMFORT ZONE
INTERPERSONAL COMMUNICATION
NON VERBAL COMMUNICATION
• Eye contact
– Straight – confidence / truth
– Not direct – falsehood / lack of confidence
– Chor nigah – jab pyar kiya toh……
– Avoid – under confident / nervous
• Body language
– Posture and stance
• Straight back – in control / leader
• Slumped – follower / lack of energy
• Shuffling – under confident / hyper / tense
INTERPERSONAL COMMUNICATION
NON VERBAL COMMUNICATION
• Body language
– Distance - proxemics
• Physical space – indicative of authority
• Personal space – indicative of relationship
– Intimate distance
– Personal distance
– Social distance
– Public distance
INTERPERSONAL COMMUNICATION
NON VERBAL COMMUNICATION
• BODY LANGUAGE
– DISTANCE
• SPACE BETWEEN PEOPLE – INDICATIVE OF
RELATIONSHIP
0 1.5 4 12 40
PERSONAL
SOCIAL
PUBLIC
INTIMATE
INTERPERSONAL COMMUNICATION
CONCLUSION
• Effective interpersonal communication holds key to
many a successes
INTERPERSONAL COMMUNICATION
CONCLUSION
• Helps us ‘read’ mind of others
INTERPERSONAL COMMUNICATION
THANK YOU
INTERPERSONAL COMMUNICATION
INTERPERSONAL COMMUNICATION
WITH DUE RESPECT TO THE
GENTLEMAN I DO NOT KNOW
INTERPERSONAL COMMUNICATION
INTERPERSONAL COMMUNICATION