HAIR INC.

Panav Bachwani 109

Disha Thakkar 120
Shashwat Chouhan 103
Shweta Narkhede 72
Mohid Cutterwala 95
Istakhar Alam 76

Case Facts




Question 1
Why do the problems faced by
HAIR, Inc., appear to lend
themselves to the application of
organization control practices?
CONTROLLING PROCESS
Establishing
Performance
objectives and
standards
Quantity
Quality
Measure
Actual
Performance
Control
document
CONTROLLING PROCESS CONTD
Compare
Results with
Objectives
and Standards
Minimum expected level of
performance 90%
Average expected level of
performance 98%
Take
Corrective
Action
To revise targets if necessary

Question 2
What is your opinion of Jans
and Robs potential as
managers? State your
reasons.

Cut and Style
Coloring
Permanents
Hairpieces
Apprentice
Master
Minimum Daily Performance
Average Daily Performance
Maximum Possible Performance
Actual Performance




Activities/ Responsibilities

Quantitative and Qualitative Parameters
Example:
Expected Level of Performance-
90%
Average Expected Level of
Performance- 98%
Q3) ARE JAN AND ROB IMPLEMENTING PRE CONTROL,
CONCURRENT OR FEEDBACK CONTROL METHODS?
EXPLAIN.
Pre-control or Feed forward and Feedback Control (post action)

Reasons for Pre-control:
Jan and Rob had implemented the following:
Identified input variables
Developed a Model
Collect data
Assess regularly
Taking action
Reasons for Feedback control (post action)
Qualitative performance focusing on customer
satisfaction
Would enable Jan and Rob to monitor the
performance towards achieving the goals.


Exhibit

HAIR. Inc.
Performance Form
Name :
Responsibility.
Cut and style_______
Coloring __________
Permanents _______
Hairpieces ________
Apprentice ________
Master __________
Minimum
Daily
Performance
Average
Daily
Performance
Maximum
Possible
Performance
Actual Performance
Results expected
(quantity)

Results expected
(quality)





Q4)CAN THE APPLICATION OF CONTROL PRACTICES USED BY HAIR
INC. BE TRANSFERRED TO AN INDIAN HOTEL?

Hair Inc.
Business Expansion in
five major cities
Established customer
satisfaction standards
Performance was
compared with the
standards
Corrective measures
were taken
Pre-control
Dream Hotels
Business Expansion of
Rs.2000 Cr.
Should establish
standards for employee
behavior
Performance can be
compared with the
industry standards
Implementation for the
expansion
Pre-control