COPS Training Claro Nicaragua

CELCITE
COPS TRAINING MODULE

CLARO Nicaragua

Alberto Garcia
alberto.garcia@amdocs.com
Support.centralamerica@celcite.com
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Presented to XXXXXX Celcite Proprietary & Confidential 2
Introduction

Module 1 COPS Basic Functionality (Basic-Level 1)
COPS Overview
Overview & Installation
Basic User Interface layout
Map
Audit
Report
Module 2 COPS Network Performance Monitoring (Level 2)
Network Health Monitoring (MCUBE)
Automatic Intelligent Correlator
Analysis and Recommendation Implementation
KPI Trending Analysis
Parameter Discrepancies
Neighbor Optimization (WNCS)
GPEH
Regular Activities : Daily, Weekly and Monthly
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COPS Basic Functionality
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Module 1 COPS Basic Functionality (Basic)
COPS Overview
Overview & Installation
Basic User Interface layout
Map
Audit
Report
5
How Long ?
Parameter Dump
Neighbor Relation
Audit
Discrepancies
Daily Report
Weekly Report

COPS
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Hardware Requirement
- 2GB RAM
- COPS Setup (Installer
Package)
Installation Process
- COPS Setup Wizard
STARTING COPS
- License Activation
- Serial Key Copy &
Send email to :
Support@celcite.com
Project Assignment
- New User
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Basic User Interface Layout

Left Side Menu Bar
Map/Report Tab Screen
Menu Selection Bar
Menu Tool

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MAP / REPORT TAB SCREEN LEFT MENU BAR
MENU SELECTION BAR
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The side data enables you to view the GSM and UMTS site hierarchy. Expanding the database directory and then right-clicking on a particular
sector provides a menu.
find the sector on the map
shows the planning and latest configuration for the selected sector
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MAIN 2G GSM
3G UMTS TOOLS MAP
HELP
. Change Project
. Data Availability
. Create New Map
. AIC
. Application
. Analysis
. Performance
Management
. Configuration
Management
.COPS Live
. AIC
. UMTS
Application
. Analysis
. Performance
Management
. Configuration
Management
. COPS Live
. Engineering
Zone
. OSS Server
Setting
. Preferences
. Export Data
. CTS Ticket
Configuration
. OSS VS Planning
Tools
. MAP Tools
. Neighbor Tools
. Theme
. Ericsson Tools
. NSN Tools
. ALU Tools
. Help Manual
. Support
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Change Project
Data Default
Setting
Create New Map
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The Automatic Intelligent Correlator (AIC) module performs diagnosis for cells with poor/degraded
voice CS Retainability, PS Accessibility, CS Accessibility and HSDPA . The AIC provides analysis and
suggests possible solutions for resolving poor performance. You can run the AIC for the poorest-
performing (worst) of a group of cells, a BSC, a user-defined engineering zone, or the entire network
Audits:
Audits are meant for engineers to check any discrepancies and non compliant items that exists in
the network.
Reports:
Report functionalities are meant as a For Your Information kind of report so that engineers can
use the information exported for other uses and checks. Useful information includes exporting
network configuration or hardware configuration.

Analysis (by vendor name):
Analyses are results that are generated after some engineering rules have applied in order to drill
down to specific problems in the network.
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Presented to XXXXXX
Celcite Proprietary & Confidential
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Trending shows the trend of GSM or UMTS KPIs for multiple numbers of days for cells, RNC/BSC,
Zone, or market.
The MCube is an easy self managed tool that has all compliance reports as well as trending and
tickets. Mcube is available for all vendors of GSM and UMTS.
Single Cell view is design to help engineers diagnose any one sector more efficiently.

Carrier Comparison allows users to compare a collocated multi-carrier site and their performance in
any of the KPIS that COPS have
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Presented to XXXXXX
Celcite Proprietary & Confidential
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UMTS configuration management provides the capability to generate scripts for various functions in
Specifics Vendor systems
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Cops live module allows the user to connect through to the OSS at real time and pull out site status
by running commands in through different interfaces
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Engineering Zone
OSS Vendor Setting
Preferences
Export Data
CTS Ticket Configuration
Unmatched Cells
COPS support analysis and audits that can be performed for a group of user defined cells or
BSC(s) called Engineering Zones. You can create an engineering zone manually in a drop-down
menu, or import pre-defined engineering zones into COPS. You can also create engineering
zones separately for GSM or UMTS
The Ericsson Menu is used to setup the various the 2G and 3G OSS settings that COPS uses
throughout the software
This function is used to export Neighbor data in Ericsson as well as NSN in a CSV.
Using this menu one can set various user preferences, General Setting, MAP Unit ,Email Setting,
Vendor Selection, Scheduled Report, Terrain Height File, Pilot Pollution, Script and GPEH Enable
To have COPS Live function properly, engineers must setup install Remedy and have their user ID
and password here. If this not setup properly, COPS Live will not return any CTS tickets.
This will generate a report for 2G or 3G for sectors that are in the OSS and not in the planning
tool and vice versa
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When a new site file has been downloaded from COPS server during COPS start up, a
notification will be displayed on the top right hand corner of the tool.
After the notification disappears there will be a small red exclaimation mark on the menu bar to
notify users that a new site file downloaded.
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1. Click Create/Edit
2.Click New Zone to add sites, cells, or a BSC to the new zone. COPS
will highlights your choice of specific sites, BSC, or cells.
3. Click Save. A Save Zone window displays in which you can name
the new engineering zone.
Create New Zone
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Import /Export and Audit
Select a zone file and then click Open. The format for the text or .csv
file is as follows:
MSCNAME,BSCNAME,SiteID,Sec_ID
COPS generates the new engineering zone
Import Zone File
This will allow the user to audit sites listed under zones.
The audit returns two tabs, sites in multiple zones and sites not in
any zones
Audit Zone
Export Zone
Selecting the Export GSM/UMTS
Zones option in the Export menu
exports engineering zones from
COPS that another COPS
installation can use
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Vendor Selection
GPEH GEO Location
MAP Unit
General
Setting
Email
Setting
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COPS Functionality Module

- Map
- Ericsson UMTS Map

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The Map module contains a variety of basic icons
Basic Search Function
Show Neighbor Function to show all its current neighbor relations
The Theme filter module enables you to color sectors on the map thematically,
based on selected KPIs or Parameters and their values
The tools for specific Vendor to plot certain Measurement Recording in to the
MAP
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The Layer shows what site files are currently being displayed on the
map.
Toggling the site layers will allow users to view any particular
technology/band/UARFCN.
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Similarly click on same band, cross band or IRAT neighbors will only show you
specific neighbor relations. IRAT neighbors will only show if both GSM and UMTS
site files are enabled in the layer map menu
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By Right Click on Sector Map , The Layer
shows what Label site are currently
being displayed on the map.

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By Right Click on Sector Map , We can
RUN AIC for particular sector.
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get KPI Trending Information for
particular sector.
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get site information for particular sector.
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Users can select Propagation Delay (Latest Date) or (Custom
Date) to run the arc of propagation on the map. Simply click
on the sector that you wish to see and the detail information
on each bin of propagation delay is available on the map and
on the information tab of the map
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Click on the PSC Retune button and then click on any sector for which the
PSC needs to be modified.
An alternate PSC along with the Existing PSC shows up on the right side of
the screen. Click Try Me to see all other sectors having the same PSC as the
alternate PSC.
The alternate PSC is just a recommendation and cannot be changed. Users
must first edit the PSCHannelGroup.txt file located in the C:\COPS folder
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UMTS COPS Common Audits
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Audits:
Audits are meant for engineers to check any discrepancies and non compliant items that exists in the network.
Ideally the audits should show as few results as possible. There are common audits in COPS as well as special
audits that are available only to specific vendors. Some audits allow users to generate script directly from the
discrepancies in order to fix these. Engineers need to verify results before fixing these discrepancies.

Reports:
Report functionalities are meant as a For Your Information kind of report so that engineers can use the
information exported for other uses and checks. Useful information includes exporting network configuration or
hardware configuration. There are common reports in COPS as well as special reports that are available only to
specific vendors

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the UMTS Radio Topology file and the CNAI export are compared, with the UMTS to GSM
relationship considered as valid. This audit creates three reports on separate tabs GSM to
UMTS, GSM cell Config to UMTS and UMTS to GSM
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This audit will create two tabs: The UMTS Parameter Audit Results and the Sector Non-
Compliance Report

This audit checks any parameters that are not set to a default value. The default values are
managed for the network through layer management parameters and areas.

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Audit - Sector Non-Compliance Report
the audit displays all sectors/Node B with
parameters that deviate from a market
established default values
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This audit shows the users what configuration changes have been made in the past number of days or weeks.
The changes that gets captured includes all neighbor or parameter changes. It also captures any E1 active or
defined changes.
User can also input a defined date range. This will be helpful for the user to determine changes in the network
that may or may not be carried out by the user.

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This audit was created to easily find any single vendor parameter easily and displays their
value that corresponds to the user defined area.
The Graph features allow the user to quickly tell any discrepancies of the parameter set
in the user defined area.
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Selecting the Distant Neighbor Check option in the UMTS Audits menu
enables COPS to reports neighbors of cells that are located beyond a
user-selectable distance limit. For example, for a limit set to 15 miles,
COPS reports neighbors for a cell that are located beyond 15 miles. This
provides a convenient check to search for far away neighbors
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The non-mutual neighbor check identifies UMTS neighbor relationships that are one ways. The KPIs,
handover count and handover failure count are provided (if available) to enable the engineer to decide if
the relationship should be deleted or added. There are also columns that give the current number of
neighbors for the source and the target so the engineers will know right away if there are room to add
required relationships.
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The neighbor list count provides the engineer with the total number of UMTS neighbors, and the sub-division of
neighbor counts in the same and different bands.
Sectors with high number of neighbors should be analyzed for overshooting; too few neighbors indicate an issue that
may need to be checked also such as incomplete data translation. There is also a column for Cell State to identify cells
that are not on air if too few neighbors are found

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This will bring up the cell state audit for sectors to show halted (by admin state) and cell reserved within the selected
area.
The report shows status for UMTS cells at 6am

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UMTS Ericsson Specific 3G Audits
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Inter Frequency Load Sharing
Inter Frequency Handover
Power Audit
Iub Config Audit
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This audits checks for any sectors where the
parameter loadSharigCandidate is set to 0
This audit checks whether the
neighbors defined have the
parameter
interfreqFddMeasIndicator turn
on or off. If it is not on, then the
IFHO will not happen.
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The Ericsson power audits performs 4 consistency check power auditing:
1. Check for maximum transmission power higher than RBS capability.
2. It also performs a check where there are no HS Resources defined
3. Check if sum of common channel power is higher than sectors max TX power
4. Check if sum of common channel power is less than sectors power admission limit.

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Iub Config audit attempts to find any IMA mismatches between the Node B and the RNC.
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UMTS COPS REPORT
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UMTS Reports enables you to generate reports for a set of cells (i.e.,
engineering zone), a selected RNC, or the entire network. You can sort,
filter, or rearrange the results in a user-friendly report format and have
the results emailed or exported to Microsoft Excel
Report Wizard
Ericsson Report
Radio Topology
PSC Reuse
Neighbor Handover Report
Alarms, Cell Down & E1 Report
Propagation Delay CDF
Propagation Delay Band Comparison
Hardware Configuration Report
IUB Congestion Report
Power Utilization Report
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UMTS Reports enables you to generate reports for a
set of cells (i.e., engineering zone), a selected RNC,
or the entire network. You can sort, filter, or
rearrange the results in a user-friendly report format
and have the results emailed or exported to
Microsoft Excel
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The radio topology export creates multiple tabs of
information based on the selection of available MOs.
It takes it from the radio topology file that was
exported from the OSS.
These MOs have information on parameters at RNC,
Node B and Sector level
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This report is a tabular format of PSC reuse for source cells in a specific RNC or engineering zone.
It also provides the closest sector with the same PSC and its distance from the source cell.
In the Networks Options window that displays, select the area. Then click OK.
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After selecting from network options (note we dont recommend entire network because the file will be
very large), you will be prompted with the number of days to gather the handover data.
The report shows data of neighbor relationships for same bands. The RL attempts are averaged over the user
selected period for increase accuracy.
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The report generates a table and a chart to show the amount of alarms, cell down or any T1 issues that has
occurred in the past up until the specified date
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The report generates a table and a chart to show the amount of alarms, cell down or any T1 issues that has
occurred in the past up until the specified date
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This report gives the propagation delay of sectors at CDF values of 50%, 95% and 99%. Overshooting analysis
is calculated for UMTS this way.
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The report shows the number of RAXs, TXs and their corresponding channel elements so user can investigate
how many CEs are already on a site if congestion occurs.
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IuB congestion report shows any sites suffering from congestion by displaying the KPIs of AAL2 success and
TN Blocking.
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This report shows all the sites in the selected area and their power utilization distribution. It shows power
used in HS and non HS in % as well as in dbm. The last column shows which hour the max power utilization
occurs..
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PERFORMANCE MANAGEMENT
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Trending: Opens a tab to trend graphically a RNC, zone, site or sector for up to the last 45 days as a daily statistical trend.
It also allows users to do hourly trends on certain KPIs. Hourly trends are only available up to the last three days.
Mcube: Opens a tab that shows what the network health is like for a selected RNC or Zone. All Kpis are already processed
and ran for the previous day. This view not only shows the latest KPI as of yesterday but also the compliance issues that
engineers usually look at on a daily level.
Here the user can run COPS reports directly from Mcube because most of the compliance can be drilled down and
opened in a report format the same way as through the menu.
Single Cell View: Opens a tab that allows users to drill down on any one particular sector of the network. The single cell
view provides trends of KPIs and failure reasons as well as useful information from the automatic intelligent Correlator
(AIC) about all the symptoms that were found during that one day.
Carrier Comparison: Opens a comparison graph for any site in the network to compare different KPIs on collocated multi
carrier sites.
TRENDING
MCube
Single Cell View
Carrier Comparison
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Allows user to change between different vendors and
technology to update results in M
Cube

MCube : Manage, Monitor & Mitigate
The thematic on the dials including the ranges can be modified via this icon
Users can change the dials to view different KPIs by clicking this icon
This icon allows the user to zoom in on particular sections
Network Health:
These are Kpis that
are shown in the
form of dials
KPI Trends: The first and second columns are the actual KPIs and their values for the
selected day. In the next column, the up and down arrows represent the change
behavior from the previous day.
Top Offenders: In here we show
the cells sorted by top offender
criteria under the geo selected
area.
Compliance: These
are the custom
compliance report
for each
technology/vendor
. It shows the most
important issues in
the network and
how many sectors
falls into these
issues. Users can
click on the arrows
to trend particular
compliances
AIC Root Causes. The root cause
column in the AIC is shown in a pie
chart view. In addition, the user can
see a better pie chart after zooming
in. AIC can also be ran from the
zoomed in Pie chart
Open Tickets: Any operations tickets will
be shown here. Users can click this section
to trend the tickets opened progress.
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The trending tool in COPS allows the user to
view various KPIs in charts. Each chart can
display two KPIs; the KPI selection button is
located at the top right of each chart. The
thematic for each KPI is editable and can be
saved
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DATE/KPI TYPE/FREQUENCY AIC TOGGLE THEMATIC SAVE
SITE/AREA
SELECTION
AIC
WORST CELL
ORDER
TREND CHART
KPI SELECTION
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We can also change the KPI that you want to display by
clicking the icon in the top right corner of each graph
to display the KPI Selection window.
We can also change the KPI Threshold by clicking the
icon in the top right corner of each graph to change
KPI Threshold Selection window both GSM and UMTS.
Note : some KPI Threshold value could be change in
Network Level, RNC and Cell Level.
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Actual counter and the formula that is used for the KPI will
be displayed here
From any trending, users can click on any KPI to display the
worst cell view. There is a tab
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Carrier Comparison allows users to
compare a collocated multi-carrier site
and their performance in any of the
KPIS that COPS have.
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Automatic Intelligent Correlator
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AIC Overview
The Automatic Intelligent Correlator (AIC) module performs diagnosis for cells with
poor/degraded voice CS Retainability, PS Accessibility, CS Accessibility and HSDPA . The AIC
provides analysis and suggests possible solutions for resolving poor performance. You can run
the AIC for the poorest-performing (worst) of a group of cells, a BSC, a user-defined
engineering zone, or the entire network
CS Retainability: AIC finds and diagnose sectors offenders in the network that has high voice drop call
rates.
PS Accessibility: AIC finds and diagnose sectors offenders in the network that has low PS accessibility.
CS Accessibility: AIC finds and diagnose sectors offenders in the network that has poor voice accessibility.
HSDPA: AIC finds sectors suffering from low HS throughput and attempts diagnose these sectors
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AIC sub-modules
Selection Criteria
AIC Result /Information
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AIC sub-modules
Selection Criteria
Entire Network/BSC/Engineering Zones: Engineers may select the area in which the AIC will run for the sites.
Date Box: AIC will run the analysis on the data collected from the date box.
Top Offenders: This check box returns different results depending on its selection. When the checkbox is not ticked, AIC will return
the highest offenders based Retainability %, Accessibility % or Data throughput for the three sub modules respectively
Single Cell: Users can pick any cell in particular and run AIC just for this one cell.
No. of cells: Specifies how many cells the AIC will analyze and return. This is not how many cells the AIC will process, which is
determined by the geographic selection.
Threshold: Absolute (%): This will show only sectors below this threshold.
Threshold: Relative (%): Deterioration of Avg of last 7 days means it will be based on the average of last weeks stats and finds cells
that are worse than that.
Filter: Opens custom filter selection to better determine what cells to process by the AIC

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AIC sub-modules
AIC Report
The report is consisted of two tabs.
The AIC information tab
The AIC Result tab
The AIC information tab has all the major KPIs and drop
causes pegged by the OSS of the sectors found
The AIC Result tab is the platform that the engineers will
find most useful
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AIC sub-modules
AIC Result tab (1)
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AIC sub-modules
AIC Result tab (2)
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AIC- Advance AIC drill down and analysis
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AIC sub-modules
AIC Right Click
Users can drill down and do advance
analysis from the AIC page directly.
Right click on any of the row to reveal
the following menu
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AIC sub-modules
AIC Right Click
If users select send to trending
functionality then this will open up a cell
level trending for the last 30 day of the
selected sector
This will export not only the AIC results and
information but also the alarms, faults and
Config change on different tabs
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AIC sub-modules
AIC Right Click
Sector configuration will quickly show the engineer all the latest
configuration of the sector
This function is the same as other report send
to map where the user can see in the map the
location of the sector highlighted and
neighbors shown.
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AIC sub-modules
AIC Right Click
engineers can also see all the neighbors and their
respective performance for the previous day on
selected major KPIs
Engineers can select sector performance to see all KPI for
the selected sector
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AIC- Advance ways of running AIC
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Advance ways of running AIC
From M-Cube
From Worst Cell View
From Trending
From MAP
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When a user clicks on any KPI columns on any of the top 4
graphs, the bottom chart will populate with the worst cell
view for that area and its KPI. The functionality here is the
same as worst cell view where user can click on the column
to run AIC for each individual sector
Users can run AIC directly from the map itself on any sectors.
After user finds the particular sector that they wish to drill down
on. Click on the select functionality and right click on any sectors
on the map to reveal the above screenshot. Follow the Run AIC
towards the sector and the AIC module that the user wishes to
run. It will also prompt for a date selection and then it will run
the AIC for that date on that sector
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COPS TRAINING MODULE

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