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The document discusses managing production risks and problems in various sectors. It provides examples of production risks that necessitated product recalls, such as the Xbox 360 recall. It discusses laws around product liability in Indonesia and Europe. It also outlines strategies that companies can implement to assess and control risks, including supplier assessments, batch tracking, and quality management systems. Overall, the document focuses on identifying and mitigating different types of production risks that businesses may face.
The document discusses managing production risks and problems in various sectors. It provides examples of production risks that necessitated product recalls, such as the Xbox 360 recall. It discusses laws around product liability in Indonesia and Europe. It also outlines strategies that companies can implement to assess and control risks, including supplier assessments, batch tracking, and quality management systems. Overall, the document focuses on identifying and mitigating different types of production risks that businesses may face.
Copyright:
Attribution Non-Commercial (BY-NC)
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Als PPT, PDF, TXT herunterladen oder online auf Scribd lesen
The document discusses managing production risks and problems in various sectors. It provides examples of production risks that necessitated product recalls, such as the Xbox 360 recall. It discusses laws around product liability in Indonesia and Europe. It also outlines strategies that companies can implement to assess and control risks, including supplier assessments, batch tracking, and quality management systems. Overall, the document focuses on identifying and mitigating different types of production risks that businesses may face.
Copyright:
Attribution Non-Commercial (BY-NC)
Verfügbare Formate
Als PPT, PDF, TXT herunterladen oder online auf Scribd lesen
F11/02/21 Managing operation and production risks means managing these elements of production
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Sectors Problems Risks Problems in market Solutions
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A production risk that leads to the recall of products Examples : - The recall of Xbox 360 - Bali bombs - Software that is postponed - Food catering for Haji
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Indonesia UU RI no. 18 tahun 1999 tentang Perlindungan Konsumen pasal 10 Europe Product liability law by the Directive on General Product Safety No undercutting of rogue competitors Extended liability
Example : The Adam Air’s planes
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By risk assessment and control Examples : - carry out supplier assessment - inspect during manufacture - investigate complaints - use batch numbers - inform distributors of the results - inform customers
Distributors can help the prevention by informing producers
and consumers.
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In UK custodial sentence & fine In Indonesia custodial sentence max. 5 years or fine max. Rp. 2.000.000.000
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Types Businesses Risks
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Fakultas Ekonomi Universitas Indonesia 11/02/21 9 ISO 9000 (inspection and control) TQM Prompts people to investigate the root cause, correct the fault & prevent from happening
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Elements of Quality Management System •Understand your main processes •Have an organizational structure •Have written procedures •Keep records •Do regular checks •Identify faults and correct them •Seek continuous improvements •Communicate well •Allow an external organizations to regularly access the system
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Guidelines •Level of service to be provided •The service organizations’ reputation and image •Objectives for service quality •Approach to be adopted in pursuit of quality objectives •Role of the personnel responsible for implementing the quality policy
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Bringing together people from various departments to find solutions
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Use computer to design products
Integrate company’s database into single
software (ERP)
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Combines design & production departments into a single department
Learning from competitor’s successes
and failures
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PT. Aqua Golden Mississippi Established in 1973. The first factory was built in Bekasi. Throughout 30 years of experience, the company has expanded into 14 factories throughout Indonesia. In 1998 a strategic alliance occurred between AQUA Group and DANONE Group. It has it’s products available in more than 1,000,000 outlets to ensure its availability to customers.
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Mizone was first introduced at September 27, 2005 in Surabaya. It offers 2 flavors : orange lime and passion fruit.
With its content of
HYDROMAXX, Mizone can replenish the lost body fluid rapidly.
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At the end of 2006, it was discovered that Aqua – Danone misstated the Mizone label. Then Aqua – Danone recalled Mizone from market. It leaded to the decrease in Aqua – Danone sales and it’s brand’s name. It can be defined as a catastrophic failure.
Customers thought that the recall of Mizone from market was
caused by it’s contents of Natrium Benzoat and Kalium Sorbat, which they thought can cause Lupus.
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Later, the head of BPOM issued “Surat Edaran no. KH.00.01.234.2470” which stated that based on “Permenkes no. 722/Menkes/IX/88”, Natrium Benzoat and Kalium Sorbat are allowed to be used and safe to be consumed. Mizone then inform people via website www.mizone-indonesia.com regarding this information.
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