www.creativityatwork.com Learning Objectives Definitions Key characteristics of influencing Strategies for overcoming barriers to innovation through influence and impact Building and leveraging your personal brand
The true measure of leadership is influence nothing more. Nothing less. John Maxwell
Power & Influence Defined Power is the potential ability to: Influence behaviour Change the course of events Overcome resistance 4 Types of Influencing Power 1. Positional 2. Personal 3. Expertise 4. Connections/Centrality
Leadership is the activity of influencing people to cooperate towards some goal which they come to find desirable and which motivates them over the long haul. Ordway Tead, author of The Art of Influence (1935) Social Networks Social Network Analysis reveals the hidden connections between people. Who are the influencers? Where is collaboration is breaking down? Where are decisions are getting bogged down?
Cardinal Richelieu 1585-1642
Brought France to position of unrivalled political dominance and cultural pre-eminence until Revolution of 1789 Orchestrated patronage of artists, architects and intellectuals Achieved national unity through glory of France, the glory of God, the virtue of loyal service to the crown and against heresy and discord. Prime Minister to Louis XIII Columbia Space Shuttle
Knows how to influence up in a constructive way scored last place on managerial effectiveness in all items when people evaluated their managers in NASA immediately before the Columbia space shuttle exploded. (Warner Burke cited by Goldsmith)
While lack of effective upward influence was not the only cause of the explosion, it was a clear contributing factor.
IBMs Grassroots Innovation John Patrick: "Gopher epiphany." 1993 "Get Connected manifesto IBM created Internet division 1995 (www.fastcompany.com/magazine/ 11/ibm.html) What are the characteristics of influencers? Characteristics of Influencers Vision of Future focus on greater good Potent point of view Clarity of Purpose Integrity Track Record Relational Currency friends/mentors/allies Access and control of agendas Centrality + Collaboration Visible measurements Accountability Influencing Strategies 1. Reason 2. Friendliness/Liking 3. Coalition/Allies 4. Bargaining 5. Assertiveness 6. Higher Authority
7. Sanctions 8. Bridging 9. Reciprocity 10. Scarcity 11. Consensus 12. Consistency/ Commitment Influencing Techniques Reason A. If logic is irrefutable then your case will also be irrefutable. D. If info or logic is suspect strategy is weakened. Friendliness A. Others enjoy supporting you B. D. Overuse may lead people to suspect your motives and competence. Coalition A. May seem overwhelming to others. D. May be interpreted as conspiracy.
A=Advantage D=Disadvantage Influencing Techniques Assertiveness A. Very effective when immediate action is essential. D. May create resentment with overuse. Higher Authority A. Effective when dealing with those who are reluctant to change. D. May undermine relationships or be interpreted as a threat. The Higher Authority may view it as weakness. Bargaining A. May provide a quick result when you have something valuable/desirable to negotiate. D. Creates obligations for the influencer.
Most-to-Least Popular Strategies When Managers Influenced Superiors
Reason Assertiveness Friendliness Evaluation Bargaining High Authority Sanction
Source: David Kipnis et al., Patterns of Managerial Influence: Shotgun Managers, Tacticians, and Bystanders, Organizational Dynamics 12, no. 3 (New York: American Management Association, 1984), 62.
Expand your Spheres of Influence 1. Increase your visibility 2. Model mastery 3. Focus on future 4. Lateral Power: Shift emphasis from transactional to relational 5. Get input from stakeholders 6. Build networks 7. Languageappeal to heart as well as the mind 8. Ask compelling questions. Question assumptions. 9. Shift from being problem-spotter to problem-solver 10. Essence vs form 11. Sell Solutions Selling Solutions 1. State the problem/challenge and its impact 2. Provide 3 alternative solutions with advantages and disadvantages of each 3. Present your recommendation and rationale 4. Get feedback and/or agreement for action
(Source Ken Blanchard)
Brand Power What is a brand?
Tom Peters calls it influence power It's being known for making the most significant contribution in your particular area. It's reputational power.
Your brand is your promise.
Tom Chappellf (Tom's of Maine): "You have to define yourself based on a point of view you care deeply about." Leveraging your brand What are you known for? How are you increasing your knowledge-base? What does your visibility program consist of? How can you build your network? When you look at your brand's assets, what can you add to boost your reputation and influence? Take Tom Peters brand equity test: www.creativityatwork.com/Newsletters/Jan03Brand- equity.html If you want to build a boat, do not instruct the men to saw wood, stitch the sails, prepare the tools and organize the work, but make them long for setting sail and travel to distant lands. Antoine De Saint-Exupry Source: cc Gesal Resources Leadership and Power Base Development: Using Power Effectively to Manage Diversity and Job-Related Interdependence in Complex Organizations (Michelson) www.au.af.mil/au/awc/awcgate/au- 24/michelson.pdf
Effectively Influencing Up: Ensuring That Your Knowledge Makes a Difference (Goldsmith) www.marshallgoldsmithlibrary.com/cim/articles_alpha.php Power and Influence Beyond Formal Authority (Kotter)
Orchestrating Collaboration at Work (VanGundy and Naiman)
Social networking www.research.ibm.com/thinkresearch/ pages/2005/20050706_think.shtml www. Orgnet.com
Corporate Alchemy Turning leaden thinking into gold through consulting, coaching and training.