The Case of the Omniscient

Organization (DS)

By Gary T. Marx
(HR-Club)
Meghashree Mohan
Nitin
Pushparaj
Pradeep Pal
Ram Yadav
Rima Mittra
UWSB, Mumbai 1
Back Ground
UWSB, Mumbai 2
Dominion
Swann Inc. (DS)
One dollar
billion
diversified
company,
primarily in
the
manufacture
of electrical
components
of
automobiles
Situation in 1990
Uncertain future
Declining productivity
and quality
Employee turn over
Raising health cost
and work accident
Demoralized
employees
Thefts in plants and
offices
Information leak
Raise in drug use,
unseeingly behavior
Measures
Sciex Plan
Inc.
HR
consultancy
firm.
Key Challenges
Problem
Identification
Low Productivity
Lack of Autonomy
Centralized
working condition
Leakages of
Information
Lack of
Motivation
Absence of QWL
UWSB, Mumbai 3









Entry level
screening
Community health
Quality
environment
Community morals Beyond isolation
Sciex Plan
Inc.
In 1990,DS turned to Sciex Plan Inc, a specialist in employee-relations
management in world wide companies, to help develop a program for
the radical restructuring of the work environment
UWSB, Mumbai 4
High tech technology
Recruiting Skilled and
healthy labor
No gender or racial
discrimination
Reduce absenteeism Vigilance in all task Reduce work pressure
Improved work
standard
Effective working
environment
Effective Measures by SciexPlan Inc.
14
23
-19
18
-25
-20
-15
-10
-5
0
5
10
15
20
25
30
Productivity Sales Workforce Employee real income
P
E
R
C
E
N
T
A
G
E
G
R
O
W
T
H
UWSB, Mumbai 6
Effective Measures by SciexPlan Inc.
Analysis of the measures
Lack of stability
Avoiding predictive
profile people
Exhaustive Personal
Information
(background)
Music
Messaging when
employee work more
Personal bias
Chances of
information leak
Less importance to
personal life of
employee
UWSB, Mumbai 7
Alternative Solutions
Delegation of work based on employee skill
Motivating employees by appreciation
Training the underperforming employees
Open House Sessions for employee interaction and
exchange of ideas
Implementing QWL (Quality of Work Life)
Job rotation
Job Enlargement
Job Enrichment
Opportunity to develop hobbies and interests in functions
Yoga and exercise for healthy employee
UWSB, Mumbai 8
Quality Circles
Quality Circles
Finding the
grievance or
disturbances in
employees
The supervisor or
Team leader
One employee per
department
Conducting
meeting with
unsatisfied
employee, directly
Suggestion box
and complaint
box
UWSB, Mumbai 9
Points to be maintained
Balance between technology and manpower
Employees are part of the Company running the
functions. So they should to be treated well

Employees, too, are human beings. They are
emotional and work better when they there is a
sense of belongingness

There should be a balance of work and personal
life of employee
UWSB, Mumbai 10
UWSB, Mumbai 11