QUALITY IN LATIN AMERICA

1
 FROM ECONOMY TO QUALITY

re. They were very interested and eager to learn about the elements of business ma

rms that amounted to a subsidy to promote investments in local production during

of a highly competitive global economy to carry out economic reforms based on fre

Sec 43 QUALITY IN LATIN AMERICA 2

 FROM ECONOMY TO QUALITY

of chief executives had to be focused on financial measures to preserve their ent

or they were succeeded by altogether new companies. As the environment changed, t

the national level. However, there are still many owners and CEOs to convince, esp

Sec 43 QUALITY IN LATIN AMERICA 3

 ARGENTINA

E ).

ng in the economy. In 1987, after meeting informally for a few years, they founded

through the implementation of formal quality efforts. FUNDECE emphasizes the impo
and government services.

Sec 43 QUALITY IN LATIN AMERICA 4

 ARGENTINA

xperiences and ideas.

and academia.
cast of the National Quality Forum—the industry quality event cosponsored each y
on system.
ation, both local and international.
topics as quality implementation and problem diagnosis, and are for general busi
tional quality organizations—ASQC, IAQ, EOQ, EFQM

Sec 43 QUALITY IN LATIN AMERICA 5

 BRAZIL

modernize the Brazilian economy along the same lines as the other major countrie

certification, metrology, tests, and technical information.

overnment, industry, commerce, services, academia, and science and technology organ

Sec 43 QUALITY IN LATIN AMERICA 6

 BRAZIL

the PBQP to quality and productivity in Brazil are:

boration between government and private institutions.

adoption of quality and productivity programs in many private companies.
mely and reliable source of information to help business adapt to the new, highly
role for business chambers, accustomed as they were to focusing on lobbying.
importance of standards, metrology, and certification.
importance of customer service.
er relations between customers and suppliers.
aining efforts, and contributed to a change in management mentality.

Sec 43 QUALITY IN LATIN AMERICA 7

 BRAZIL

in transportation, energy, and communications and to revise the role of government

pport the efforts to improve quality and productivity.

l for the region). Brazilian companies see certification as an effective first st

Sec 43 QUALITY IN LATIN AMERICA 8

 CHILE

perity. CEOs were able, for the first time in years, to concentrate their energies

ganizations (CEOs in industry, commerce, and services), universities, several govern

d to develop further the infrastructure for quality, to create a model such as the

Sec 43 QUALITY IN LATIN AMERICA 9

 COLOMBIA

zations and 5 from government. Besides providing consulting and publication servic

es for Promotion of Health (EPS).

Sec 43 QUALITY IN LATIN AMERICA 10

MEXICO

zations. Membership is not limited to CEOs.

ward was presented by the president of Mexico in 1990. FUNDAMECA has administered

onals both in Mexico and in the United States have resulted in the development of

Sec 43 QUALITY IN LATIN AMERICA 11

 PERU

In 1992, the government made the award official. In that same year, the governmen

URUGUAY

nies for Total Quality (AUECE) in 1993. By 1995, more than 50 CEOs were members of
Uruguay, developed and manages the National Quality Award. The first award was p

Sec 43 QUALITY IN LATIN AMERICA 12

 CONCLUSIONS — FOUR CRITICAL FACTORS

ss is a measure of a company’s ability to make and sell product against all their
rapidly toward open, free, and unregulated markets.

and to other sectors of society (through the National Quality Movement) about what i

Sec 43 QUALITY IN LATIN AMERICA 13