Appraisal Presentation - Template v9 ML3

Opening Briefing Presentation
S
Appraisal Id: 10.790
April/28, 2008
Standard CMMI Appraisal Method for Process

Improvement (SCAMPISM )
Crest Consulting
SM
SCAMPI is a service mark of Carnegie Mellon University
Crest Consulting - YYYYY - Appraisal SCAMPI A Page 1
Preliminary Findings Presentation
S
May/2, 2008

Crest Consulting
SM
Final Findings Presentation
S
May/3, 2008

Crest Consulting
SM
Presentation Topics
Objectives of Appraisal
Overview of Appraisal
Appraisal Activities
Scope of Appraisal
Capability Maturity Model® Integration
Findings
Ratings
® Capability Maturity Model, Capability Maturity Modeling, and CMM are registered in the U.S. Patent & Trademark Office.

Objectives of Appraisal
• Business Objectives
– Develop systems with quality observed by our target market
– Increase development productivity reducing development
time, re-using software components.
– Show to the market our capacity and maturity in software
development
• SCAMPI Objectives
– Appraise the organization’s processes against the CMMI v1.2,
Maturity Level 3 Process Areas using Staged Representation, and
provide detailed findings of the results.
– Report on the findings of the Appraisal including Strengths and
Weaknesses.
– Supply recommendations for process improvement.

Overview of Appraisal
Organization Undergoing Appraisal
YYY
Sponsor of the Appraisal: YYY
Point-of-Contact of the Appraisal: YYY
Three (3) Projects will be appraised

1. P
2. T
3. G
Appraisal Team PA Assignment
Team Role Team Member Mini-team Primary PA assignment Primary GPs
assignment
Mini-team coach A PMC, DAR 2.2, 2.3, 2.4, 2.7,
ATM PP, IPM,
RSKM
Time Keeper
Team Leader B OPD, OPF, 2.5, 2.6, 2.8, 2.9
Librarian OT, CM,
MA, PPQA
ATM
Mini-team coach C VER, RD 2.1, 2.10, 3.1, 3.2
TS, PI
ATM
VAL, REQM
ATM

Appraisal Participants

Scope of Appraisal (Model)
Maturity Level: 3 -
–Requirements Management
–Project Planning
–Project Monitoring and Control
–Measurement and Analysis
–Process and Product Quality Assurance
–Configuration Management
–Requirements Development
–Technical Solution
–Product Integration
–Verification
–Validation
–Organizational Process Focus
–Organizational Process Definition
–Organizational Training
–Integrated Project Management
–Risk Management
–Decision Analysis and Resolution
CMMI Overview - Staged
Level Focus Process Areas
Continuous
Process Organizational Innovation and Deployment
5 Optimizing Causal Analysis and Resolution
Improvement
4 Quantitatively Quantitative Organizational Process Performance

Managed Management Quantitative Project Management
Requirements Development
Technical Solution
Product Integration
Verification
Validation
Organizational Process Focus
Organizational Process Definition +IPPD
3 Defined Process Organizational Training
Standardization Integrated Project Management +IPPD
Risk Management
Decision Analysis and Resolution
Requirements Management
Project Planning
Basic Project Monitoring and Control
2 Managed Project Supplier Agreement Management
Management Measurement and Analysis
Process and Product Quality Assurance
Configuration Management
Risk
Rework
1 Initial

Pre-appraisal activities
Pre-appraisal
•Identify appraisal team leader activities
•Determine appraisal objectives
•Determine appraisal constraints
•Determine appraisal scope
•Determine outputs
•Identify needed resources
•Determine cost and schedule
•Plan and manage logistics
•Document and manage risks
•Select team members
•Prepare team
•Obtain initial objective evidence
•Perform readiness review
•Prepare data collection plan
Source of Information
Document Review
Interviews
Compliance Matrix
Draft Findings Briefing

Appraisal
Presentations Team

Types of Findings
Strength – exemplary or noteworthy implementation of a CMMI
model practice.
Compliance – indicates in the team judgment an effective

implementation of a component of the reference model.
Weakness – indicates in the team judgment an ineffective

implementation of a component of the reference model or one
that is not institutionalized.
Recommendation – suggestion for improvement.

Rating Decision
Rating decisions reflect judgment on findings:
Findings are based on facts
All findings are validated by the team
Rating decisions reflect team consensus
A model component can be rated satisfied even though it has validated weaknesses
Types of ratings:
– Practices: Fully Implemented, Largely Implemented, Partially Implemented,
Not Implemented
– Goals: satisfied or unsatisfied
– PAs:
– Maturity Level:
Ratings will be provided for each:

Practice Characterization,
Goal,
Maturity Level

Rating of CMMI Goals
The goal is rated Satisfied if

– there are no findings that document the weaknesses
associated with a goal,
OR
– (a) all associated practices are characterized at the
organizational unit level as either Largely Implemented or
Fully Implemented, and
– (b) the aggregate of weaknesses associated with the goal
does not have a significant negative impact on goal
achievement.
Otherwise the goal is rated Unsatisfied.

Goal Rating Profile
GG5 GG5
GG4 GG4
GG3 NA NA NA NA GG3
GG2 NA NA NA NA GG2
GG1 NA NA NA NA GG1
SG3 SG3
SG2 NA NA NA NA SG2
SG1 NA NA NA NA SG1
P As= > O P F O P D O T O P P O ID PP P M C S AM IP M RS KMQ P M
P A - P roc es s A rea G oal S atis fied

S G - S pec ific G oal G oal Uns atis fied
G G - G eneric G oal
NA /NR P A 's are not s hown

Rating of Process Areas
Satisfied - all of the goals of the process area are rated as satisfied
Unsatisfied - one or more of the goals of the process area are rated
unsatisfied
Not Applicable - the process area is outside the organizational unit’s

scope of work
Not Rated
– Insufficient data is available to determine satisfaction
– Process area is outside appraisal scope (model)

Example Process Area Profile
Optimizing
OS Causal Analysis & Resolution
OS Organizational Innovation and Deployment
Quantitatively Managed
OS Quantitative Project Management
OS Organizational Process Performance
Defined
Decision Analysis & Resolution
Risk Management
Integrated Project Management
Organizational Training
Organization Process Definition
Organization Process Focus
Validation
Verification
Product Integration
Technical Solution satisfied
Managed unsatisfied
Process & Product Quality Assurance NA not applicable
Measurement & Analysis
NA Supplier Agreement Management
Project Monitoring & Control OS out of scope
Project Planning
not rated
Ground Rules
Findings will adhere to non-attribution principles. Participants

must also adhere to this for non-attribution to work.
The results are confidential to the extent deemed appropriate by

the sponsor.
The interview notes contain attribution. All notes will be

disposed of when the final report is completed.

Participant Role – Conduct Appraisal
Please be prompt to all interviews and briefings for which you

are scheduled.
Please be open and candid:

the team needs to understand how business is done;
greater collaboration results in improved accuracy in the
findings;
this makes the data more useful for process improvement efforts.

Appraisal Results
A Preliminary findings will be presented to the organization

upon completion of the on-site period:
Friday, May/2 @ 2:30pm
A Final findings will be presented:

Saturday, May/3 @ 10:30am
Action planning will be done based on the results of the

appraisal.

Deliverables
The results of the appraisal will provide:
– A set of findings for all PAs;
– Ratings against each component of the model (Scampi A);
– A final briefing indicating findings.
Deliverables include:
– Appraisal Plan
– Final Findings Briefing
– Appraisal Disclosure Statement (Scampi A)
– Appraisal Data (non-attributable)

Detailed Schedule

Monday, Apr/28
From/To Activity Participants Location
8:00am/8:30am Team arrives Appraisal Team Room 6
8:30am/9:00am Environment Preparation Appraisal Team Room 6
9:00am/10:00am Opening Presentation by Braga All Participants Room 6
10:15am/11:00am YYY Presentation by ZZZ Appraisal Team Room 6
11:00am/11:45am YYY Processes by ZZZ Appraisal Team Room 6
11:45am/12:30pm Lunch Appraisal Team Near restaurant
12:30pm/1:15pm YYY tools presentation by ZZZ Appraisal Team Room 6
1:15pm/4:00pm Document review Appraisal Team Room 4 and 5
4:00pm/4:15pm Coffee Break Appraisal Team Room 4 and 5
4:15pm/5:30pm Document review Appraisal Team Room 4 and 5
5:30pm/6:00pm Process Notes Appraisal Team Room 4 and 5

Tuesday, Apr/29
7:30am/8:00am Team Arrives Appraisal Team Room 6
8:00am/10:00am Document Review Appraisal Team
10:00am/10:30am Prepare for Interviews Appraisal Team
10:30am/11:15am Senior Management Interview TBD
11:15am/11:45am Tag Notes Appraisal Team
11:45am/12:30pm Lunch Appraisal Team
12:30pm/1:30pm Prepare for Interviews Appraisal Team
1:30pm/2:30pm Red.Technical Interview TBD
2:30pm/3:00pm Tag Notes Appraisal Team
3:00pm/5:00pm Manager Interview TBD
5:30pm/6:00pm Document Review, Craft Appraisal Team

Observations
6:00pm/6:30pm Process Review Appraisal Team

Wednesday, Apr/30
7:30am/8:00am Team Arrives Appraisal Team
9:45am/11:15am Analyst, Config. Oper., Architect TBD

Interview
11:15am/11:45am Tag Notes Appraisal Team
12:30pm/1:30pm Prepare for Interviews Appraisal Team
1:30pm/3:30pm Project Manager Interview TBD
4:00pm/5:00pm Programmers and Designers TBD

Interview
5:30pm/6:00pm Process Notes Appraisal Team

Thursday, May/1
9:00am/10:00am Config./Process Interview TBD
10:00am/10:30am Tag Notes and break Appraisal Team

Observations
12:00pm/1:00pm Lunch Appraisal Team

Observations
3:30pm/3:45pm Coffee Break Appraisal Team
3:45pm/5:30pm Mini-team consensus Appraisal Team

Friday, May/2
8:30am/11:45am Full Team Consensus Appraisal Team
12:30pm/1:30pm Create Draft Findings PresentationLead Appraiser
1:30pm/2:30pm Review Draft Findings Appraisal Team

Presentation
2:30pm/4:00pm Preliminary Draft Findings All Participants

Presentation
4:00pm/5:00pm Follow On Interviews If Needed
5:00pm/7:30pm Practice Implementation Appraisal Team

Characterization

Findings Summary
Maturity Level 2 Process Areas
Process Areas
Generic Practices

Generic Practices
GP 2.1 Establish an Organizational Policy
COMPLIANCE:

Generic Practices
RECOMMENDATION
None.

Generic Practices
WEAKNESS
None.

Generic Practices
GP 2.2 Plan the Process
COMPLIANCE:
The

Generic Practices
RECOMMENDATION
None.

Generic Practices
WEAKNESS
None.

Generic Practices
GP 2.3 Provide Resources
COMPLIANCE
The

Generic Practices
RECOMMENDATION
None.

Generic Practices
WEAKNESS
None.

Generic Practices
GP 2.4 Assign Responsibility
COMPLIANCE:
The

Generic Practices
RECOMMENDATION
None.

Generic Practices
WEAKNESS
None.

Generic Practices
GP 2.5 Train People
COMPLIANCE:
The

Generic Practices
GP 2.5 Train People
RECOMMENDATION
None.

Generic Practices
GP 2.5 Train People
WEAKNESS
None.

Generic Practices
GP 2.6 Manage Configurations
COMPLIANCE:
The

Generic Practices
RECOMMENDATION
None.

Generic Practices
WEAKNESS
None.

Generic Practices
GP 2.7 Identify and Involve Relevant Stakeholders
COMPLIANCE:
The

Generic Practices
RECOMMENDATION
None.

Generic Practices
WEAKNESS
None.

Generic Practices
GP 2.8 Monitor and Control the Process
COMPLIANCE:
The

Generic Practices
RECOMMENDATION
None.

Generic Practices
WEAKNESS
None.

Generic Practices
GP 2.9 Objectively Evaluate Adherence
COMPLIANCE:
The

Generic Practices
RECOMMENDATION
None.

Generic Practices
WEAKNESS
None.

Generic Practices
GP 2.10 Review Status with Higher Level Management
COMPLIANCE:
G6

Generic Practices
RECOMMENDATION
None.

Generic Practices
WEAKNESS
None.

Generic Practices
GP 3.1 Establish a Defined Process
COMPLIANCE:
The

Generic Practices
RECOMMENDATION
None.

Generic Practices
WEAKNESS
None.

Generic Practices
GP 3.2: Collect Improvement Information
COMPLIANCE:
The

Generic Practices
RECOMMENDATION
None.

Generic Practices
WEAKNESS
None.

Findings Summary
Process Areas
Specific Practices

Description:
The purpose of Requirements Management is to manage
the requirements of the project's products and product
components and to identify inconsistencies between
those requirements and the project's plans and work
products.
SG 1 Manage Requirements
Compliances: -1
Recommendations: - 0
Weakness: -0
SG 1 Manage Requirements
The

RECOMMENDATION:
None.

WEAKNESS:
None.

Project Planning
Description:
The purpose of Project Planning is to establish and
maintain plans that define project activities.
SG 1 Establish Estimates
SG 2 Develop a Project Plan
SG 3 Obtain Commitment to the Plan
Compliances: -3
Weakness: -0

Project Planning
SG 1 Establish Estimates
The

Project Planning
SG 2 Develop a Project Plan
The

Project Planning
SG 3 Obtain Commitment to the Plan
The

Project Planning
RECOMMENDATION:
None.

Project Planning
WEAKNESS:
None.

Project Monitoring and Control
Description:
The purpose of Project Monitoring and Control is to provide an
understanding of the project’s progress so that appropriate
corrective actions can be taken when the project’s performance
deviates significantly from the plan.
SG 1 Monitor Project Against Plan

SG 2 Manage Corrective Action to Closure
Compliances: - 2
Weaknesses: - 0

SG 1 Monitor Project Against Plan
The

SG 2 Manage Corrective Action to Closure
The

RECOMMENDATION:
None.

WEAKNESS:
None.

Measurement and Analysis
Description:
The purpose of Measurement and Analysis is to develop and
sustain a measurement capability that is used to support
management information needs.
SG 1 Align Measurement and Analysis Activities

SG 2 Provide Measurement Results
Compliances: - 2
Weaknesses: - 0

SG 1 Align Measurement and Analysis Activities
The

SG 2 Provide Measurement Results
The

RECOMMENDATION:
None

WEAKNESS:
None.

Description:
The purpose of Process and Product Quality Assurance is to
provide staff and management with objective insight into
processes and associated work products.
SG 1 Objectively Evaluate Processes and Work Products

SG 2 Provide Objective Insight
Compliances: -2
Weaknesses: -0

Process and Product Quality
Assurance
SG 1 Objectively Evaluate Processes and Work Products
The

Process and Product Quality
Assurance
SG 2 Provide Objective Insight
The

RECOMMENDATION:
None.

WEAKNESS:
None.

Description:
The purpose of Configuration Management is to establish and
maintain the integrity of work products using configuration
identification, configuration control, configuration status
accounting, and configuration audits.
SG 1 Establish Baselines
SG 2 Track and Control Changes
SG 3 Establish Integrity
Compliances: -3
Weaknesses: -0

SG 1 Establish Baselines
The

SG 2 Track and Control Changes
The

SG 3 Establish Integrity
The

RECOMMENDATION:
None.

WEAKNESS:
None.

Supplier Agreement Management
Description:
The purpose of Supplier Agreement Management is to manage
the acquisition of products from suppliers.
SG 1 Establish Supplier Agreements

SG 2 Satisfy Supplier Agreements
Compliances: -3
Weaknesses: -0
Crest
Unisys
Consulting
Brasil --Software
YYYYYFactory
- Appraisal
- SCAMPI
SCAMPI
C A Page 98
SG 1 Establish Supplier Agreements
Crest
Unisys
Consulting
Brasil --Software
YYYYYFactory
- Appraisal
- SCAMPI
SCAMPI
C A Page 99
SG 2 Satisfy Supplier Agreements
Crest
Unisys
Consulting
Brasil --Software
YYYYYFactory
- Appraisal
- SCAMPI
SCAMPI
C A Page 100
RECOMMENDATION:
None.
Crest
Unisys
Consulting
Brasil --Software
YYYYYFactory
- Appraisal
- SCAMPI
SCAMPI
C A Page 101
WEAKNESS:
None.
Crest
Unisys
Consulting
Brasil --Software
YYYYYFactory
- Appraisal
- SCAMPI
SCAMPI
C A Page 102
Findings Summary
Process Areas
Specific Practices

Requirements Development (RD)
Description:
The purpose is to produce and analyze customer, product, and
product component requirements.
SG 1: Develop Customer Requirements

SG 2: Develop Product Requirements
SG 3: Analyze and Validate Requirements
Compliances: -3
Weakness: -0

SG 1 Develop Customer Requirements
The

SG 2 Develop Product Requirements
The

SG 3 Analyze and Validate Requirements
The

RECOMMENDATION:
None.

WEAKNESS:
None.

Risk Management (RSKM)
Description:
The purpose is to identify potential problems before they occur so
that risk-handling activities can be planned and invoked as
needed across the life of the product or project to mitigate
adverse impacts on achieving objectives.
SG 1: Prepare for Risk Management

SG 2: Identify and Analyze Risks
SG 3: Mitigate Risks
Compliances: -3
Weakness: -0

SG 1 Prepare for Risk Management
The

SG 2 Identify and Analyze Risks
The

SG 3 Mitigate Risks
The

RECOMMENDATION:
None.

WEAKNESS:
None.

Decision Analysis and Resolution (DAR)
Description:
The purpose is to analyze possible decisions using a formal
evaluation process that evaluates identified alternatives against
established criteria.
SG 1: Evaluate Alternatives
Compliances: -1
Weakness: -0

SG 1 Evaluate Alternatives
The

RECOMMENDATION:
None

WEAKNESS:
None

Technical Solution
Description:
The purpose is to design, develop, and implement solutions to
requirements. Solutions, designs, and implementations
encompass products, product components, and product-related
lifecycle processes either singly or in combinations as
appropriate.
SG 1: Select Product Component Solutions

SG 2: Develop the Design
SG 3: Implement the Product Design
Compliances: -3
Weakness: -0
Technical Solution
SG 1 Select Product Component Solutions
The

Technical Solution
SG 2 Develop the Design
The

Technical Solution
SG 3 Implement the Product Design
The

Technical Solution
RECOMMENDATION:
None.

Technical Solution
WEAKNESS:
None.

Product Integration
Description:
The purpose is to assemble the product from the product
components, ensure that the product, as integrated, functions
properly, and deliver the product.
SG 1: Prepare for Product Integration

SG 2: Ensure Interface Compatibility
SG 3: Assemble Product Components and Deliver the Product
Compliances: -3
Weakness: -0

Product Integration
SG 1 Prepare for Product Integration
The

Product Integration
SG 2 Ensure Interface Compatibility
The

Product Integration
SG 3 Assemble Product Components and Deliver the Product
The

Product Integration
RECOMMENDATION:
None.

Product Integration
WEAKNESS:
None.

Verification
Description:
The purpose is to ensure that selected work products meet their
specified requirements.
SG 1: Prepare for Verification

SG 2: Perform Peer Reviews
SG 3: Verify Selected Work Products
Compliances: -3
Weakness: -0
Verification
SG 1 Prepare for Verification
The

Verification
SG 2 Perform Peer Reviews
The

Verification
SG 3 Verify Selected Work Products
The

Verification
RECOMMENDATION:
None.

Verification
WEAKNESS:
None.

Validation
Description:
The purpose is to demonstrate that a product or product
component fulfills its intended use when placed in its intended
environment.
SG 1: Prepare for Validation

SG 2: Validate Product or Product Components
Compliances: -2
Weakness: -0

Validation
SG 1 Prepare for Validation
The

Validation
SG 2 Validate Product or Product Components
The

Validation
RECOMMENDATION:
None.

Validation
WEAKNESS:
None.

Description:
The purpose is to plan, implement, and deploy organizational
process improvements based on a thorough understanding of
the current strengths and weaknesses of the organization’s
processes and process assets.
SG 1: Determine Process Improvement Opportunities

SG 2: Plan and Implement Process Improvements
SG 3: Deploy Organizational Process Assets and Incorporate Lessons
Learned
Compliances: -3
Weakness: -0
SG 1 Determine Process Improvement Opportunities
The

SG 2 Plan and Implement Process Improvements
A

SG 3 Deploy Organizational Process Assets and
Incorporate Lessons Learned
The

RECOMMENDATION:
None.

WEAKNESS:
None.

Organizational Process Definition
Description:
The purpose is to establish and maintain a usable set of
organizational process assets and work environment standards.
SG 1: Establish Organizational Process Assets
Compliances: -1
Weakness: -0

SG 1 Establish Organizational Process Assets
The

RECOMMENDATION:
None.

WEAKNESSES:
None.

Description:
The purpose is to establish and manage the project and the
involvement of the relevant stakeholders according to an
integrated and defined process that is tailored from the
organization’s set of standard processes.
SG 1: Use the Project’s Defined Process

SG 2: Coordinate and Collaborate with Relevant Stakeholders
Compliances: -2
Weakness: - 0
SG 1 Use the Project’s Defined Process
The

SG 2 Coordinate and Collaborate with Relevant Stakeholders
The

RECOMMENDATION:
None.

WEAKNESS:
None.

Description:
The purpose is to develop the skills and knowledge of people so
they can perform their roles effectively and efficiently.
SG 1: Establish an Organizational Training Capability

SG 2: Provide Necessary Training
Compliances: -2
Weakness: -0

SG 1 Establish an Organizational Training
Capability
The

SG 2 Provide Necessary Training
The

RECOMMENDATION:
None.

WEAKNESS:
None.

Reporting Appraisal Results
A Final findings will be presented:
Friday, July/3 @ 2:00pm

Strengths
• Discipline commitees , SEPG and PPQA groups
• Process integration
• Tool Modelador
• Processo e ferramenta (Modelador) de tratamento de Requisitos
• Senior management involvement in the projetcts
• Solid Software Engineering base
• Process and Project sites
• Investiments in support tools
• Investiments in people skills

Recommendations not-related to the CMMI
•

Findings Summary
Process Areas: - 17
Specific Practices: - 132
Generic Practices: - 204
Recommendations: -
Weaknesses: -

Generic Practices

Specific Practices

Process Area Profile
Defined
Managed
Decision analysis & resolution
Risk management Configuration management

Integrated project management Process & product quality assurance
Organizational training Measurement & analysis
Organizational process definition NA
Supplier agreement management
Organizational process focus Project monitoring & control
Validation Project planning
Verification Requirements management
Product Integration
Technical solution
satisfied
not satisfied
NA not applicable
OS Out Of Scope

Recomendacoes
• Keep the team
• Keep people motivation
• Continue to execute the process
• Go for ML5 if make business sense

Appraisal Considerations

Thanks to
1. Appraisal Participantes
2. POC
3. POC
4. Sponsor
5. ATMs –
1. A
2. N
3. A
4. R
5. F
6. 2
7. 1
8. 1

Appraisal Data
• #Hours worked: 45hs

• Daily Start time: 8:00am
• Max time team stayed on any day: 8:00pm
• Appraisal documents: 340

Appraisal Team Signature Page
I support the findings in this presentation and affirm that to the best of my
knowledge it represents an accurate portrayal of the state of the process in
the appraised organization.
Team Role Name (printed/typed) Signature Date

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Opening Briefing Presentation

Standard CMMI Appraisal Method for Process

Standard CMMI Appraisal Method for Process

Standard CMMI Appraisal Method for Process

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 4

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 5

Sponsor of the Appraisal: YYY

Point-of-Contact of the Appraisal: YYY

Three (3) Projects will be appraised

Mini-team coach A PMC, DAR 2.2, 2.3, 2.4, 2.7,

ATM PP, IPM,

Team Leader B OPD, OPF, 2.5, 2.6, 2.8, 2.9

Librarian OT, CM,

Mini-team coach C VER, RD 2.1, 2.10, 3.1, 3.2

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 7

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 8

4 Quantitatively Quantitative Organizational Process Performance

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 10

Draft Findings Briefing

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 12

Compliance – indicates in the team judgment an effective

Weakness – indicates in the team judgment an ineffective

Recommendation – suggestion for improvement.

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 13

Ratings will be provided for each:

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 14

The goal is rated Satisfied if

Otherwise the goal is rated Unsatisfied.

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 15

P A - P roc es s A rea G oal S atis fied

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 16

Not Applicable - the process area is outside the organizational unit’s

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 17

Findings will adhere to non-attribution principles. Participants

The results are confidential to the extent deemed appropriate by

The interview notes contain attribution. All notes will be

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 19

Please be prompt to all interviews and briefings for which you

Please be open and candid:

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 20

A Preliminary findings will be presented to the organization

A Final findings will be presented:

Action planning will be done based on the results of the

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 21

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 22

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 23

From/To Activity Participants Location

8:00am/8:30am Team arrives Appraisal Team Room 6

8:30am/9:00am Environment Preparation Appraisal Team Room 6

9:00am/10:00am Opening Presentation by Braga All Participants Room 6

10:15am/11:00am YYY Presentation by ZZZ Appraisal Team Room 6

11:00am/11:45am YYY Processes by ZZZ Appraisal Team Room 6

11:45am/12:30pm Lunch Appraisal Team Near restaurant

12:30pm/1:15pm YYY tools presentation by ZZZ Appraisal Team Room 6

1:15pm/4:00pm Document review Appraisal Team Room 4 and 5

4:00pm/4:15pm Coffee Break Appraisal Team Room 4 and 5

4:15pm/5:30pm Document review Appraisal Team Room 4 and 5

5:30pm/6:00pm Process Notes Appraisal Team Room 4 and 5

Crest Consulting - YYYYY - Appraisal SCAMPI A Page 24

10:00am/10:30am Prepare for Interviews Appraisal Team

10:30am/11:15am Senior Management Interview TBD

11:15am/11:45am Tag Notes Appraisal Team

11:45am/12:30pm Lunch Appraisal Team

12:30pm/1:30pm Prepare for Interviews Appraisal Team