Note: Boxes like this will appear

throughout the template guidelines with

“helpful hints”—they are not part of the

Team CARS template

E-briefing PowerPoint
Template

Audio text for each slide should be

approximately 1 minute or less.
Each e-briefing should be
approximately 15-25 minutes plus the
assessment.

Copyright info at bottom of title page

with formatting as shown.
Copyright © 2005 by General Motors Corporation. All rights reserved.
No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying
and recording, or by any information storage or retrieval system without the prior written permission of General Motors Corporation.
 Title
Background images such as this one for
the Title slide must be added by right-
clicking on the slide and selecting
Background. A selection of suitable

First Slide of background images is available on

Worksite.

Presentation

Copyright © 2005 by General Motors Corporation. All rights reserved.

No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying
and recording, or by any information storage or retrieval system without the prior written permission of General Motors Corporation.
 Title
Background images such as this one for
the Title slide must be added by right-
clicking on the slide and selecting
Background. A selection of suitable

First Slide of background images is available on

Worksite.

Presentation

Copyright © 2005 by General Motors Corporation. All rights reserved.

No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying
and recording, or by any information storage or retrieval system without the prior written permission of General Motors Corporation.
 Half Page
Image
on White back

The picture is the full background size

of 10” x 7.5”
Objectives – template

After completing this module, you will be able to:

Define the consumer protection laws

Understand why the consumer protection laws were created

Define the typical consumer protection guidelines

Follow the proper call-handling procedures for customer

concerns
Find the current state consumer protection law summaries
Objectives – sample content with background

After completing this module, you will be able to:

Use the standard objective
Define the consumer protection laws introduction

Understand why the consumer protection laws were created

Define the typical consumer protection guidelines

Follow the proper call-handling procedures for customer

concerns
Find the current state consumer protection law summaries
Bullets should be inserted as
individual text fields to be animated
correctly for Breeze. Draw > Align or
Distribute can be used to align left and
vertically distribute evenly.
Bullet animation should be Fly In,
From Right. If a graphic is included
with bulleted text, animation can be
Fade.
Content Template (text + graphics, title area)

Text
Service Department (text + graphic side by side)

The Service Department:

Tracks when a vehicle
needs maintenance
Notifies a customer of oil
changes, etc.
Preps the vehicle before
delivery
Files and processes
Warranty claims

Text is presented as single-line

bulleted notes, instead of complex
sentences.
Service Department (text + graphic over/under)

The Service Department can keep track of when a vehicle needs

maintenance and can notify a customer of oil changes, etc.
Chose graphics and/or shapes are
relevant to the topic.
 Animation builds are synchronized with narration.A
Dealership Loyalty (animation) few modes are used for animations builds, such as
Fade, Dissolve, Wipe, etc. without seeming
excessive or gimmicky

Sales staff and services play a role in

approximately 2/3 of the elements of loyalty

Attitude of sales
Resale/trade-in staff
value 29.9%
1.5%
Location of dealer
Vehicle value
17.3%
3.2%

Service experience
7.4%
Sales negotiation
Vehicle reliability Service pricing process
10.6% 14.1% 16.0%
Bulleted List – Template (title area)

Header
1

5
Sales Department Responsibilities

The Sales Department is responsible for:

Maintaining vehicle inventory selections.

Generating prospects. Animations should occur On

Click in order for Breeze to
Consulting customers. properly synchronize with the
audio.

Closing the deal.

Bullet animation should be Fly
Customer mailings. In, From Right.

Keeping track of office statistics.

Note: Learning Patterns can be used
to introduce the content or give the
participant a chance to practice.
Learning Patterns that have been
identified for the e-briefings so far
include:
Drag and Discover – Ordering
Drag and Discover – Matching
Use the standard Learning
Pattern scripts for these
activities.

When you are done …, click the Play button below to continue.
Video Segment

Text (Directions
and/or brief intro)

Video Area
Quiz If there is a color background photo,
the heading is in white, outline of box
is white, no fill color.

Consumer
Protection Quiz introduction page comes before

Laws
the practice quiz. Notes wording is
standardized.
Which department has the responsibility of vehicle inventories?

A) Sales Department

B) Business Office

C) Finance and Insurance

Correct
Correct -- Click
Click anywhere
anywhere to
to Incorrect
Incorrect -- Click
Click anywhere
anywhere to
to
continue
continue
Your continue
continue
Your answer:
answer:
You
You did
did not
not answer
answer this
this
You
You answered
answered this
this correctly!
correctly!
The
You
The
You question
correct
mustTry
must
question
correct Trycompletely
answer
again
answer is:
again
answer the
the question
completely
is: question Submit Clear
before
before continuing
continuing
Stock numbers relate directly to the vehicle, not to the sales transaction.

A) True

B) False

Correct
Correct -- Click
Click anywhere
anywhere to
to Incorrect
Incorrect -- Click
Click anywhere
anywhere to
to
continue
continue
Your continue
continue
Your answer:
answer:
You
You did
did not
not answer
answer this
this
You
You answered
answered this
this correctly!
correctly!
The
You
The
You question
correct
mustTry
must
question
correct Trycompletely
answer
again
answer is:
again
answer the
the question
completely
is: question Submit Clear
before
before continuing
continuing
Course Title Here

Questions Correct{correct-questions}

Total Questions{total-questions}

Accuracy{percent}

Continue Review Quiz

Summary – Template (title area)

In this module, you learned the following:

1
2
3
4
5
6
Summary (sample content)

Use standard summary text.

In this module, you learned the following:
Know the five key departments within a dealership.
Know the titles and responsibilities of the key staff members within a
dealership.
Know the importance of working with the dealers.
Understand the responsibilities of the various levels of employees
within the dealership organization.
Understand the Customer Satisfaction Index.
Understand the need to meet and exceed the dealer’s expectations.