INDUSTRIAL TRAINING (HTT 302)

JAGONG MAS TRAVEL SDN. BHD.

(SUNGAI PETANI)

MUHAMMAD IKHWAN BIN ABD RANI
2011649678


DIPLOMA IN TOURISM MANAGEMENT
FACULTY OF HOTEL AND TOURISM MANAGEMENT
UNIVERSITI TEKNOLOGI MARA
KOLEJ POLY-TECH MARA ALOR SETAR
ESTABLISHMENT OF THE ORGANIZATION
Organization Name : JAGONG MAS TRAVEL SDN. BHD.

Registered Address : NO 26 STADIUM DARULAMAN, JALAN STADIUM 05100,
ALOR STAR KEDAH, MALAYSIA.
Operations Office Address : NO 15 G, JALAN BAKAR ARANG 08000, SUNGAI PETANI,
KEDAH DARUL AMAN.

Date of incorporation : 11 OKTOBER 1993
Authorized Capital : RM 500,000.00
Paid up Capital : RM 200,000.00

Shareholders : 1) MOHAMMAD DAUD JOHARI (70%)
Board of Directors : 2) MOHD UZAIR MOHAMMAD DAUD (30%)
Company Secretary : 1) KL TAN, SECRETARIAL SERVICE

Telephone Number : 04-7303939
: 04-4233030 (SG. PETANI)
H/P Number : 019-4777003
Fax Number : 04-7331961
: 04-4233939(SG. PETANI)





The establishment of the travel agencies is a fully owned by Bumiputra.

Willing to give way and what kind of services including advisory services in the
field of tourism.

All travel arrangements, including preparation of tickets/travel, hotel booking and
managing travel documents will be simplified.

'We Never Forget How Important To Serve You Always' will be the objective of this
company.

Company commitment is exclusively to you.

In the early establishment of Jagong Mas Travel Sdn Bhd is focus on umrah
packages and pilgrimage.





Jagong Mas Travel Sdn. Bhd.
(Sungai Petani Branch)
Motto
Sincerely. Honest. Worship

Sincerely
Our sincerity in providing excellent service to be your major holding.
Customers will be able to feel the impact of the services provided.

Honest
There is no hidden agenda in providing the best service. Customer
satisfaction is our top priority and everything else for us.

Worship
Relationships among Human and holding a relationship with our Creator.
Services provided to get pleasure from Him.

Vision

Jagong Mas Travel Sdn Bhd aspire to become an organization that is
prosperous, that network workforce motivated and highly skilled quality
targets, standards, value and service that is unequalled in any planned by
Jagong Mas Travel Sdn Bhd, which makes it different from the other.

Mission

The mission is to make Jagong Mas Travel Sdn Bhd as the best organization
among the best in terms of service and administration with the principles
of "Sincerity. Honest. Worship '.

Company Activities
Companies provide the best services to the customers and customer
satisfaction is the company priority.

Among the services provided are :
Reservations international airline tickets from operators.
Providing tour packages in and outside the country
Providing business entourage
Reservations hotels in and outside the country
Umrah and Hajj Pilgrimage
Wages of Hajj & Umrah
Visa application to all destinations
Fishing boat rental
Golf packages
Tour buses, vans and luxury cars
Travel advice

Objective of Organization
To provide the best services in the field of tourism by providing handling services in domestic
and foreign tourism.
To intensify efforts to promote the existing tourism destination in our state and elsewhere
introduce the potential for commercialization and provide access to any form of advice
related to the field of tourism.
To face the competition and expand the market.
To create more products, product diversification, and shaping a more creative tourism
products.
To handling domestic tourism and plans to promote various tourism concept by focusing on
the current market demand as commercial travel packages, programs homestays package
based on 'ecotourism' and other concepts of tour packages.
Intends to bring more foreign tourists traveling to Malaysia. This is consistent with the
government's aspiration to make Malaysia as one of the best tourist destinations in the
world.
To highlights a new tourism product and ensure that the activities of each package are more
compact to guarantee customer satisfaction.

Organization Chart

MANAGING DIRECTOR
Hj Mohamad Daud Hj.Johari
BRANCH MANAGER
ALOR SETAR
Hj.Uzair
Hj.Mohamad Daud
TOUR MANAGER
ALOR SETAR
Pn.Rohah Mustafa
UMRAHH &
HAJJ
MANAGER
Pn
Asreenawati
Zainol
TICKETING
OFFICER
Pn Azliza
Adam
TICKETING
ASSISTANT
Pn Asleena
Aziz
ADMINISTRATIVE
ASSISTANT
En. Zaini
FINANCIAL
MANAGER
Goh Kuang Seng
BRANCH MANAGER
SUNGAI PETANI
Hj Mohomad Jarit Hj
Daud
TOUR
MANAGER/ASSISTANT
MANAGER
Pn Aida Farhana Azizan
BUS DRIVER
Rosli Bin Bakar
Hafidzol Bin
Mokhtar
COMPANY
SECRATERY
KL Tan Secretarial
Service Ent
Cooperation with the Department of Government
Relations and Corporate Companies

Government Departments

Corporate Companies

1. University Technology Mara
Merbok
2. University Pendidikan Sultan Idris
3. Institute Pendidikan Guru Kampus
Sultan Abdul Halim
4. Institute Kemahiran Mara Sungai
Petani
5. Nursing Collage Sungai Petani
6. Hospital Sultan Abdul Halim
7. Sekolah Menengah Kebangsaan
Sungai Pasir
8. Majlis Perbandaran Sungai Petani

1. OSK Properties Sdn Bhd
2. PTPL Collage
3. Hasani Travel & Tours
4. Saffira Tour & Travel
5. Century Holiday International
Travel Service Co.Ltd
6. Cantumas Travel & Tours
7. Star Cruises Malaysia

Personnel Information Jagong Mas Travel Sungai Petani

Branch Manager Tour Manager/Assistant Manager
Name : Hj Mohomad Jarit B. Hj. `
Mohamad Daud
I/C : 870107-02-5689
Address : 40A Taman Makmur,
08000 Sungai Petani,
Kedah Darul Aman.
Age : 27 years old
Race : Malay
Nationality : Malaysia
Education : Certificate in Arabic Language
Institute Cairo, Egypt
Diploma Arabic in Selangor
International Islamic
University College (IIUM)
Bachelor of Arts (Arabic and
translation)

Name : Aida Farhana Binti Azizan
I/C : 890124-02-5558
Address : 40A Taman Makmur,
08000 Sungai Petani,
Kedah Darul Aman.
Age : 25 years old
Race : Malay
Nationality : Malaysia
Education : Diploma in Tourism
Management, UiTM

Location Map
ORGANIZATION CLIMATE AND DEPARTMENT

DEPARTMENT
1) UMRAH AND HAJJ DEPARTMENT
2) TICKETING DEPARTMENT
3) TOUR DEPARTMENT
4) ADMINISTRATION & FINANCE DEPARTMENT
1. UMRAH AND HAJJ
DEPARTMENT
Umrah & Hajj officer
Pn. Asreenawati Zainol
Umrah & Hajj Assistant
Mohomad Jarit Bin Mohamad
Daud
Umrah & Hajj Assistant
Pn. Aida Farhana Bt Azizan
Umrah and Hajj Department Organization Chart
Introduction of Umrah and Hajj Department
o The function for Umrah and Hajj Department is to provide a best
Umrah packages rate for customer that have desire to perform
Umrah and Hajj.

o This company will clarify the customer to perform Umrah follow
step by step especially to the first time pilgrim.

o Besides that, it also will guidance all the pilgrims while they
doing their worship in Mecca and Medina soon. It also provides
the best accommodation and transportation that already
included in the rate.
Umrah Table 2014
Hotels in Mecca and Medina
AL MIRA AJYAD (MECCA) REHAB ALMESK (MEDINA)
Procedure of Umrah Registrations
Umrah Form
2. TICKETING DEPARTMENT
Ticketing Department Organization Chart
Ticketing Officer
Pn Azliza Adam
Ticketing Assistant
Mohomad Jarit Bin Mohamad daud
Ticketing Assistant
Pn Asleena Aziz
Introduction of Ticketing Department
o The function for Ticketing Department is to provide and sells flight
ticket for customer.
o Global Distribution Systems that the company use are Abacus system
and Galileo system.
o This department teaches how to book flight ticket using system and
online booking, such as Firefly, Air Asia, Tiger Air and Malindo Air.
o JMTT also provide the ticket with low rates and bulk ticket for group
traveller.
o This company also accept the booking ticket by warrant or local order.
Abacus Workspace
Procedure Using Abacus Workspace
Agent Sign in &
Password
Step 1
Check flight
ticket request
Step 2
Choose the
flight class
Step 3
Select flight
ticket
Step 4
Checking the
total price of
the flight ticket
Step 5
Fill the
customer detail
Step 6
Issuing the
ticket
Step 7
Workflow Chart for Purchasing Online
Ticket
Agent Login
Search Flight
Guest Detail Choose a seat
Make payment
Receive the
travel itinerary
ticket
3. TOUR DEPARTMENT
Tour Department Organization Chart
Tour Officer
Pn Aida Farhana Bt Azizan
Tour Assistant
Mohomad Jarit Bin Mohamad daud
Bus Driver
Rosli Bin Bakar
Hafidzol Bin Mokhtar
Introduction of Tour Department
o The function of Tour Department is creating a tour
whether inbound or outbound for customer that has an
initiative to travel in a big group or small group.
o This department teach us how to create a tour base on low
price for convincing customer to purchase it.
o Also create a tour packages which is travel by bus or flight.
o This company also accept visa application to Australia,
Myanmar, China, Egypt, Saudi Arabia and others.

Bus Expenses, Bus Invoice, and Visa
Application Form
4. ADMINISTRATION & FINANCE
DEPARTMENT
Administrations and Financial Department
Organization Chart
Administrative Officer
Pn.Rohah Mustafa
Administrative Assistant
Pn Asreenawati Zainol
Administrative Assistant
Goh Kuang Seng
Introduction of Administrations and
Financial Department
o To coordinate, monitor and oversee the
administration, personnel and finance.
o This unit is planning and overseeing the
preparation of the company budget.
o Also monitors the movement of their staff,
take care of their discipline and staff welfare.
o This unit also has responsibility for the
security of the office and capital assets.
ANALYSIS ON THE SELF
PERFORMANCE

Strengths Weaknesses

Sees the big picture.
Cooperative and collaborative.
Able to think on my feet.
Calm in a crisis.
Outgoing and competitive.
Good at working alone.




Little relevant work experience.
I am poor at dealing with conflict.
I have no useful work-placement experience.
I suffer from procrastination.
I lack stress management skills.
Despite what people might think, i am low in
confidence and self-esteem
Opportunities Threats

New career direction.
New challenges.
Experience in a different environment.
Chance to try the actual systems.


Competition from other internship student.
Obstacles in my way of work.
Competitors with others superior skills, experience
and knowledge.
No specifics training qualifications.
No management experience.
Being disheartened if marks are below my
expectations.
ANALYSIS ON THE COMPANY
PERFORMANCE

Strengths Weaknesses

Loyal customers.
High level of awareness.
Updated technology and systems.
Have a good brand name.
The organization has strong ethical values and an
ethical mission statement.
Have a strong combination of business development
and experience.


No clear product vision.
Lack of permanent staff.
Absence of important skills.
Poor access to distribution.
Improper theme colors.
Branch manager who lack experience.
Opportunities Threats

The government contract can bring a significant
revenue increase.
Bumiputra owned travel agencies.
Well-known among bumiputra.
Customers are looking for an ongoing relationship.
Opening more join venture with other travel agency.

Price wars with competitors.
A new competitor in the home market.
Unfavorable relations with some vendors.
GDS is the perceived problem.
Terrorism is probably our biggest threats.
The internet makes people no longer use travel agencies.
CONCLUSION
In conclusion, my objective for industrial training is 90% achieved. I learn many new things along
my practical training such as ticketing, manage a tour, answering the telephone calls and to have
a good communication between customer. I am glad because I can do the entire task given
successfully. Industrial training at this organization has tested the skills and understanding in
receiving and implementing the instruction.

As an intern, I have committed my time to the organization very strong. I arrive at the office
around 8.30am daily because I have a responsibility to open the door and I leave the office later
at 5.30pm after all the staffs were leave. I also show the best attitude in work as it will reflect our
personal performance.

Furthermore, I also get helped from all staff when I get the task from the officer and it will easy to
me to do the job successfully and smoothly. I also get the opportunity to build the good
relationship from the customers when I have to show good communication skills to them.

Therefore, Jagong Mas Travel Sdn Bhd is the best place for student to going through their
practical training because there are many things that they can learn in this travel agency. All
experienced that I got is priceless and I hope I will practice what I had learned at this organization
and class theory for my future job.