Mastering Team Skills and Interpersonal Communication Learning Objectives 1. List the advantages and disadvantages of working in teams, describe the characteristics of effective teams, and highlight four key issues of group dynamics 2. Offer guidelines for collaborative communication, identify major collaboration technologies, and explain how to give constructive feedback 3. List the steps needed to ensure productive team meetings 4. Identify the major technologies used to enhance or replace in-person meetings
Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 2 Learning Objectives 5. Identify three major modes of listening, describe the listening process, and explain the problem of selective listening 6. Explain the importance of nonverbal communication, and identify six major categories of nonverbal expression 7. Explain the importance of business etiquette, and identify three key areas in which good etiquette is essential
Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 3 Communicating Effectively in Teams Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 4 Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 5 Communicating in Teams Problem Solving Task Forces Committees Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 6 Advantages Disadvantages Increased Information Diversity of Views Support for Solutions Improved Performance Time Issues Groupthink Hidden Agendas Increased Costs Advantages and Disadvantages of Teams Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 7 Characteristics of Effective Teams Have a clear objective Share a sense of purpose Communicate openly and honestly Reach decisions by consensus Think in creative ways Know how to resolve conflict Group Dynamics Team Roles Team Development Resolving Conflict Overcoming Resistance Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 8 Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 9 Self- Oriented Team- Maintenance Task- Oriented Initiating and Coordinating Seeking Information Setting Procedures Encouraging Harmonizing Compromising Controlling and Diverting Withdrawing Seeking Attention Assuming Team Roles Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 10 General Framework Orientation 1 Conflict 2 Brainstorming 3 Emergence 4 Reinforcement 5 Phases of Team Development Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 11 Proactive Behavior Communication Openness Research Flexibility Fair Play Alliance Resolving Team Conflict Overcoming Resistance Express Understanding Uncover Resistance Evaluate Objections Withhold Arguments Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 12 Summary of Objectives Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 13 Collaborating on Communication Efforts Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 14 Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 15 Clarify Processes Avoid Group Writing Ensure Compatibility Check Progress Often Select Collaborators Agree on Goals Take Time to Bond Clarify Responsibilities Guidelines for Collaborative Writing Collaborative Technologies
Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 16 Content Management Wiki Website Groupware Shared Workspaces Discuss Improvements Be Specific Keep Feedback Impersonal Verify Understanding Time Feedback Carefully
Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 17 Giving Constructive Feedback Summary of Objectives Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 18 Making Your Meetings More Productive Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 19 Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 20 Preparation Efficiency Technology Virtual Meetings Face-to-Face Meetings Making Your Meetings More Productive Preparing For Meetings Purpose Participants Time and Place Agenda Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 21 Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 22 Stay on Track Follow the Rules Invite Participation Participate Actively Close Effectively Conducting and Contributing to Effective Meetings Summary of Objectives Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 23 Using Meeting Technologies Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 24 Using Meeting Technologies Virtual Meetings Teleconferences Videoconferences Web-Based Systems Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 25 Summary of Objectives Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 26 Improving Your Listening Skills Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 27 The Importance of Listening Skills Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 28 Relationships, Opportunities, Diversity Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 29 Content Active Empathic Critical Recognizing Types of Listening Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 30 Responding 5 Feedback Message Receiving 1 Decoding 2 Remembering 3 Evaluating 4 Understanding The Listening Process Selective Listening Selective Perception Memory Problems
Overcoming Barriers to Effective Listening Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 31 Summary of Objectives Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 32 Improving Your Nonverbal Communication Skills Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 33 Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 34 Strengthen Words Weaken Words Replace Words Understanding Nonverbal Communication Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 35 Touching Behavior Vocal Characteristics Facial Expressions Time and Space Personal Appearance Gestures and Posture Recognizing Nonverbal Communication Summary of Objectives Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 36 Developing Your Business Etiquette Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 37 Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 38 Successful Teamwork Productive Meetings Nonverbal Communication Effective Listening The Workplace Social Settings Online Communication The Importance of Business Etiquette Etiquette In The Workplace Personal Appearance Personal Grooming Personal Demeanor Telephone Skills Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 39 Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 40 Business Meals Mobile Phones Inappropriate Topics Appearance and Actions Personal Introductions Etiquette in Social Settings Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 41 Avoid personal attacks Stay focused on the original topic Do not present opinions as facts Follow grammar and spelling rules Use virus protection Business Etiquette Online Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 42 Ask permission before IM chatting Control language and emotions Avoid multitasking and IM Never assume privacy Avoid reply all in email Do not waste other peoples time Business Etiquette Online Summary of Objectives Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 43 Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 44 Chapter 2
Mastering Team Skills and Interpersonal Communication Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 2 - 45
Solution Manual For Business Communication Process and Product Brief Canadian 4Th Edition by Guffey Loewy Rhodes and Rogin Isbn 0176503587 978017650358 Full Chapter PDF