ISO

 ISO (International Organization for

Standardization) is a network of
standards institutes from
159 countries with a central office in
Geneva, Switzerland, that coordinates
the system.
ISO 9000 Family
 The ISO 9000 Family is a series of documents
that define requirements for the Quality
Management System Standard

 ISO 9000:2005 Quality management

systems – Fundamentals and vocabulary
describes fundamentals of quality management
systems, which form the subject of the ISO 9000
family, and defines related terms.
ISO 9001:2008
 ISO 9001:2008 Quality management
systems – Requirements is intended for
use in any organization regardless of size,
type or product (including service).
 It provides a number of requirements which
an organization needs to fulfill to achieve
customer satisfaction through consistent
products and services which meet customer
expectations.
Quality management
 ISO 9001 is for quality
management
 Comply with any regulations
applicable to those products or
services.
 Enhance customer satisfaction, and
 Achieve continual improvement of
its performance.
Summary of ISO 9001:2008
 Decisions about the quality system
 Regular audit- To evaluated for
Effectiveness
 Determine customer requirements
 Create systems for communicating with
customers - product information,
inquiries, contracts, orders, feedback and
complaints.
Summary of ISO 9001:2008
 You need to regularly review
performance through internal audits
and meetings
 The quality policy linked to the
business and marketing plan
 Documented procedures
8 sections of ISO 9001:2000
 1. Scope
 2. References
 3 .Terms and definitions
 4. Quality management system
 5. Management responsibility
 6. Resource management
 7. Product realization
 8. Measurement, analysis and improvement
 The ISO 9000:2000 requirements
5 sections of requirements to translate in practice
The 8 principles of TQM
4- QUALITY MANAGEMENT SYSTEMS
(QMS, documentation requirements)
5- MANAGEMENT RESPONSIBILITY
(Management commitment, Customer focus, Quality Policy, Planning,
Responsibility, Authority and Communication, Management Review)
6- RESOURCE MANAGEMENT
(Provision of Resources, Human Resources, Infrastructure, Work
Environment)
7- PRODUCT REALIZATION
(Planning, Customer Related Processes, Design and Development),
Purchasing, Service Provision, Control of Measuring Devices)
8- MEASUREMENT, ANALYSIS AND IMPROVEMENT
(Monitoring and Measurement, Control of Non-conforming Product,
Analysis of Data, Improvement)
 The ISO 9000:2000 requirements

EXPECTED PLANNED
QUALITY QUALITY
by the Customer by the Company

Measurement of the Measurement of the

Client’s satisfaction Performance of the Company

PERCEIVED PRODUCED
QUALITY QUALITY
by the Customer by the Company
 The 8 principles of TQM …

Continuous improvement ?

Deming’s
Deming’s
wheel
wheel
(P.D.C.A.)
(P.D.C.A.) PLAN DO

ACT CHECK Continuous

Improvement
ISO
9000
ISO 14000
 Is a series of environment management
standards
 Provide structure and tool for managing the
environmental aspects/impacts of the
organization’s activities
 Include basic environmental management
systems, auditing, labelling, performance
evaluation, life cycling assessment and
product standards
PURPOSE
 ISO 14000 is to allow organizations to
focus environmental efforts against an
internationally accepted criteria.
 A single standard will ensure that there are
no conflicts between regional
interpretations of good environmental
practice.
 organization’s products, services, activities,
operations, facilities, transportation, etc.
ISO 14000 family
 The ISO 14000 family consists of:
 ISO 14001: 2004 - Environmental management
systems -- Requirements with guidance for use
 ISO 14004: 2004 - Environmental management
systems -- General guidelines on principles,
systems and support techniques
 ISO 14015: 2001 - Environmental management
-- Environmental assessment of sites and
organizations (EASO)
 ISO 14040: (series) - Life cycle assessment
Benefits of ISO 14001
 Reduces environmental impact
 Improves compliance record
 Reduces raw material/resource use
 Reduces waste generation and
disposal costs
 Manages utilization of recoverable
resources
Conceptual
Conceptual Framework
Framework ISO
ISO 14001
14001
EMS
EMS

Continual Improvement

“ Act “
Environmental
Management Policy
“ Plan “
Review
Planning

Checking and
Corrective Implementation
Action and Operation

“ Do “
“ Check “
Life Cycle Assessment
 Life Cycle Assessment (LCA): Life
Cycle Assessment (LCA) LCA studies
the environmental aspects and the
potential impacts Throughout a
product’s life
INFORMATION
 www.iso.org