Group 5

Jatin Goyal 1302-064

Kunal Breja 1302-078
Mayand Kumar 1302-083
Mayank Kumar 1302-084
Mayank Raheja 1302-085


Introduction
SRS Value Bazaar retail store
chain offering home care, personal
care, foods and groceries and much
more under one roof.
SRS Group entered into the
business retail in 2000 under SRS
Limited company.
40 stores and covering 150,000 sq
area in Delhi/NCR Region



SRS
Limited
Jewels
Cinemas
Hotels
and F&B
Retail
SRS
Banquets
Finances
Global
Securities
SRS
Value Bazaar
Processed
Foods
Personal
Care
Home
Care
Groceries
Confectionary
Frozen
Foods
Beverages
Fruits and
Vegetables
Liquor
SRS RETAIL
Objective
To analyse the front end activities from point of view of a customer.
To observe the backend activities in terms of implicit and explicit
services provided by the company
Scope
We will observe the activities of SRS value bazar in Noida and Faridabad
and our main focus will be on the activities involved in overall buying of
customer
Flow Diagram








Front End
Standard Operation Procedure(SOP)
Terms Of Trade(TOT)
Baggage Collection
Issue Token
Send Baggage To Cloak Room
First Welcome Party
(Guard)
Customer Care Executive(CCE)
Service Flow Chart
Primary Products
Secondary Products(Impulse Buying)
Billing Counter (Tills)
Cashier
Scheme Counter
Exit
Entry Point
Entry
Entry
Counter 1
Baggage
Exit
Billing Counter








Back End
Inventory Storage
Truck Owned by SRS
Warehouse Team
Automatic Replenishment System
START POINT
Procurement/ Purchase
Warehouse
Logistics
Store Level
Floor
Display Stacking
Customer
Supporting
Facility
Location
with parking
4000 sq. feet
area
Existing System
Internal Setup
Shelves 8
feet, 5 feet
Promotion
shelves
U shaped
setup
Existing System
Information
Newspaper,
Leaflets
Tags On
Products
Existing System
Explicit
Service
Training of
15 days
Free Home
Delivery
Existing System
Implicit Service
Atmosphere:
Song
selection
Trolleys &
Ushers
Security by
Cameras
Existing System
Recommendation

Express counters: For less than 10 products there should be an express counter so as to cater to fast
moving customers.

Introduce online shopping portal for ease of access this has to be clubbed with home delivery. So a proper
logistics system has to be in place before introducing such portal.

Flash slips: A form containing list of products available in the outlet which will be filled by the customers
so that they can get all the required materials at the cash counter and can checkout other stuffs available in
the store.
THANK YOU