1

2
Clause 5.6.1.
Top Management shall review the organizations QMS, at
planned intervals, to ensure its continuing suitability, adequacy
and effectiveness.

Clause 5.6.2.
Management Review Agenda (Input) :

1. Results of Audit
2. Customer feedback
3. Process performance and product conformity
4. Status of corrective and preventive actions
5. Follow up actions of previous management review
6. Changes that could affect the QMS
7. Recommendation for improvement

Clause 5.6.3
Out put Management Review :
A = Related of Quality Management System
B = Related of Quality Product to Customer Requirement.
C = Related to Resource .




3
:
Category of Output Management Review :

A = Category of Related Quality Management System :
- Adequacy of Work Instruction & Procedure.
- Implementation of Work Instruction & Procedure.

B = Category of Related Quality Product to Customer Requirement :
- Dimension.
- Appearance.
- Electrical characteristic/function.
- etc.

C = Category of Related to Resource .
- Employee needed.
- Employee competence
- Support facilities.
- Financial Needed.
- etc





4
Achievement Criteria of Output
1 = Poor If Achievement 0 % ~ 69%
2 = Fair If Achievement 70% ~ 89%
3 = Satisfy If Achievement 90% ~ 100%
5
INPUT OUTPUT (Achievement)
A B C
1 Result of Audit
3 1 2
2 Customer feedback
3 1 2

3 Process performance and product
conformity
3 3 1
4 Status of corrective and preventive
actions
2 3 2
5 Follow up actions of previous
management review
3 3 3
6 Changes that could affect the QMS
3 3 3
Total (Average) 2.8(~3) 2.3(~2) 2.2(~2)
Total Output (Achievement) :
A = Related of Quality Management System Achievement : 2.8 (Satisfy)
B = Related of Quality Product to Customer Requirement Achievement : 2.3 (Fair)
C = Related of Resources Achievement : 2.2 (Fair)
Conclusion : Factory get Grade Satisfy for Related Management System,
and Fair for Related Product & Related Resources.
6
(Decision for Top Management)
7 Recommendation for Improvement.

Refer to above data we conclude that we
have to improve resource in this case is
human resource to produce good product.


8
X = Dominant factor of problem in each item input.
- = No problem in each item input,

Why we choose the dominant problem ?
In order to determine the effective and efficient steps for
process improvement.
9
INPUT
Detail


Area
of Audit
OUTPUT/Dominant
Problem
A B C
1
External Audit
(Surveillance Audit)

Top
Management,
QC, Prod,
Eng,Whs
- X -
2
The 21
st
Internal
Quality Audit

Product, Eng,
HR, Utility
building, MIS,
GA, Pers
- X -
3
The 22
nd
Internal
Quality Audit

Laser, Matcon,
QC

- X -
4
Sub cont 1 Audit

Company
name
Product
- X -
5
Sub cont 2 Audit Product

- - X
Total Dominant Problem of Audit 0 4 1
Total Achievement Audit Result
3 1 2
10
INPUT Detail


Relevant
Section
OUTPUT ( Dominant
Problem)
A B C
1 Quality



1
st
& 2
nd
,
Lamp,
Comp
- X -
2 Delivery



1
st
& 2
nd
,
Lamp,
Comp
- X -
3 Responsiveness

1
st
& 2
nd
,
Lamp,
Comp
- - X
Total Dominant Problem of Customer Feedback


0 2 1
Total Achievement Customer Feedback 3 1 2
11
INPUT Detail


Relevant
Section
OUTPUT (Dominant
Problem)
A B C
1 Achieve number customer
complaint.

1
st
& 2
nd
,
Lamp,
Comp
-

X -
2 Achieve Lot out

1
st
& 2
nd
,
- X -
3 Zero easy mistake
1
st
& 2
nd
,
Lamp,
Comp,
WHFG, Matcon
- - X
4 Ensure the equipment/
tools that used still invalid
for calibration
QC
- - X
5 Zero customer complaint
that it cause by outgoing
inspection.
QC
- - -

12
Target
Detail
Relevant
Section
OUTPUT (Dominant
Problem)
A B C
6 Ensure the production
process of subcontractor is
controlled well to produce
good product
QA
- - X
7 Issue WI for new product
within 1 month after finish
machine setup for each
related process.
Engineering
X - -
8 Revise WI 1 month after
received the technical
information from Japan.
Engineering

- - -
9 Finish new or revised WI
socialization to production
line 2 weeks after issued.
Engineering

- - X
13
INPUT
Detail


Relevant
Section
OUTPUT (Dominant
Problem)
A B C
10 Achieve Yield Target

1
st
& 2
nd
,
Lamp,
Comp
- X -
11 Implementation Statistic
Method

1
st
& 2
nd
,
Lamp,
Comp
- - X
12 Zero inventory lost that
caused by mishandling
of production

Lamp,
Comp
- - X
13 Control of decrease
material lost from last
semester.
1
st
& 2
nd
,
X
14
Target Detail Relevant
Section
OUTPUT (Dominant
Problem)
A B C
14 Zero delay of export
schedule which cause
by PT responsibility.
1
st
,
2
nd

- - X
15 Reduce number of EJO
10% for machine
breakdown from last
semester.
Engineering

- - X
16 Fulfill 100% delivery
schedule meet with
customer schedule.
Exim

- - -
17 Fulfill 100% material
base on sales target.

Matcon

- - -
15
Target Detail


Relevant
Section
OUTPUT (Dominant
Problem)
A B C
18 Get replacement
abnormal material
within 2 weeks for
material purchase
directly by factory


Matcon
- - X
19 Finish material
complaint that
supply by vendor
non mother comp
within 1 week & do
monthly evaluation.


Purchasing
- - X
16
Target Detail


Relevant
Section
OUTPUT (Dominant
Problem)
A B C
20 Answer the customer
complaint from user
within 1 week and
implement corrective
action.
QC &
Prod

- - X
21 Follow up the answer
outgoing inspection lot
out to production not
over than 2 weeks.
QC
- - X
22 Follow up the answer of
QC Patrol finding to
production or
engineering not over
than 1 month.
QC
- - X
17
Target Detail


Relevant
Section
OUTPUT (Dominant
Problem)
A B C
23 Continue conduct SGA
activity and 50% finish step
PDCA
All section,
- - X
24 Participate in 5S All section,

- - X
25 Patrol utility 100% for
Temperature, Humidity,
Lighting and another
Utility.
Building Mtn

- - -
26 Increase effectiveness
Of utility machine
performance until less than
11 times stop support within
a years
Building Mtn

- - -
27 Provide service to support
available of system in ADM
To be <1% down time
MIS
- - -
18
Target Detail


Relevant
Section
OUTPUT (Dominant
Problem)
A B C
28 Performing Local Area
Network Down Time
less than 1% total
normal work hours per
month.
MIS
- - -
29 Increase ability
personnel by conduct
skill training :
-Basic.
-7 Tool QC,PDCA
With 75% pass direct
evaluation.
HR

- - X
30 Conduct Leadership
Training (for all
foremen & Leader) with
100% attendance.
HR
- - X
31

Fulfill stationary
request on time delivery
to requester.
GA
- - X
19
Target Detail


Relevant
Section
OUTPUT (Dominant
Problem)
A B C
32 Fulfill new employee
requester on time
delivery to be
requester
100% for operator &
95% for staff.
Personnel
-
- X
33 Maintain to provide
financial report to
management board
within 2.5 days.
Accounting

-
- -
34 Maintain Quality &
Environment System in
Annually Schedule on
Time.
QRCC
-
- X
Total Performance Process & Product Conformity
(Average)
1 3 21
Total Achievement Process Performance & Product
Conformity (Quality Objective/Target)
3 3 1
20
Target Detail


Relevant
Section
OUTPUT (Dominant
Problem)
A B C
1 5S All Section
X - -
2 QC Patrol All Section
- - X
3 9001 CPAR All Section
- - -
4 14001 CPAR All Section
- - -
5
Subcontractor
CPAR
Sub cont 1
& 2
- - -
Total Dominant Problem of Corrective Action
Status
1 0 1
Total Achievement Corrective & Preventive
Status
2 3 2
21
Target Detail


Relevant
Section
OUTPUT (Dominant
Problem)

A B C
1 Make system delivery
questioner to customer.

PPC
- - -
2 Make result the
preventive schedule has
done for 2004 on
building maintenance
section

Building
mtn
- - -
Total Follow up Last
Management Review
0 0 0
22
Target Relevant
Section
OUTPUT (Dominant
Problem)

A B C
1 Change our certification
body of ISO 9000
QRCC
- - -
2

Quality Confirmation
Meeting by Related Section
every Friday.
QC, QRCC,
Prod, PC
- - -
Total Internal & External
Change Influence QMS
0 0 0