QUALITY Topic 8

Discussion Topics
Biography and related works;
Quality Trilogy;
Quality Spiral;
10 points for
Management
JOSEPH JURAN
Full Name: Joseph Moses Juran
Born: December 24, 1904 at Braila, Romania
Died: February 28, 2008 at Rye, New York, U. S.
Occupation: Engineer and Management Consultant
Education: Loyola University Chicago School of Law
(1931-1935), University of Minnesota (1920-1924),
South High School (1920), Loyola University Chicago
JOSEPH JURAN
Recently the business world lost a leader in quality control.
Joseph Juran died at the age of one hundred and three. He
developed ideas that are still important today to improving
the quality of products.

He studied electrical engineering at the University of
Minnesota. He was also the school champion at the game of
chess. After college, the Western Electric Company put him to
work on mathematical methods of quality control.
JOSEPH JURAN
He became interested in the idea he termed "vital few and trivial many."
This idea is popularly known as the "eighty-twenty rule." It could mean,
for example, that eighty percent of manufacturing problems result from
twenty percent of the causes.

He named it the "Pareto principle," for the Italian economist Vilfredo
Pareto. A century ago, Pareto observed that eighty percent of the wealth
in Italy went to twenty percent of the population.

But Joseph Juran came to recognize that he had misnamed this principle.
He knew that unequal distribution had long been observed in other areas,
not just wealth. Yet he gave Pareto credit for identifying it as "universal"
when, it seemed, he could have taken the credit himself. He could have
called it, he said, the Juran principle.
JOSEPH JURAN
1951 published Quality Control Handbook
(influenced the Japanese to become a world leader
in quality control; with the help of William Edwards
Deming)
1964 published Managerial Breakthrough (known
methods are Six Sigma and Lean Management)
1979 established the Juran Institute in Connecticut
(main purpose is to improve society)
Quality Trilogy



Q U A L I T Y P L A N N I N G
Identify who are the customers
Determine the needs of those customers
Translate those needs into our language
Develop a product that can respond to
those needs
Optimize the product features so as to
meet our needs and customer needs

Q U A L I T Y I M P R O V E M E N T
Develop a process which is able to
produce the product
Optimize the process

Q U A L I T Y C O N T R O L
Prove that the process can produce the
product under operating conditions with
minimal inspection
Transfer the process to Operations
Quality Spiral
Establish specific goals to be reached
Establish plans for reaching the goals
Assign clear responsibility for meeting the
goals
Base the rewards on results achieved

Quality Spiral
The Quality Spiral provides management a hands-on
opportunity to be involved in production and to see
that the quality-focused goals of the team are met.
This simple approach places responsibility in the
hands of management to ensure that quality
products are delivered through every step in the
production chain; if the parts are not up to quality
standards then the finished product won't be either.
10 points for Management
Build awareness of the need and opportunity to improve
Set goals for that improvement
Create plans to reach the goals
Provide training
Conduct projects to solve problems
Report on progress
Give recognition for success
Communicate results
Keep score
Maintain momentum by making annual improvement part
of the regular systems and processes of the company

References
http://learningenglish.voanews.com/content/a-23-2008-05-
22-voa3-83138652/128966.html
http://www.skymark.com/resources/leaders/juran.asp
http://www.insidebusiness360.com/index.php/what-is-
jurans-quality-spiral-2224/
http://www.qualitygurus.com/gurus/list-of-gurus/joseph-
juran/
http://totalqualitymanagement.wordpress.com/2009/06/07/
dr-joseph-juran/