Launch Presentation

InterContinental Hotels Group 2004 Can-do Guest Room Cleaning

THE ONE AND ONLY WAY
THE ONE AND ONLY WAY
Can-do Guest Room Cleaning
In association with
Launch Presentation
InterContinental Hotels Group 2004 Can-do Guest Room Cleaning
THE ONE AND ONLY WAY
to the programme.
Welcome!
Launch Presentation
InterContinental Hotels Group 2004 Can-do Guest Room Cleaning
THE ONE AND ONLY WAY
Aims
At the end of this session you will be able to...
Explain the background and business case for the IClean
sequence and methods
Explain the audit / retraining programme and each individuals
personal responsibilities for contributing to its success
Contribute to an action plan to ensure smooth and successful
launch of the IClean programme and achievement of audit
targets.
Launch Presentation
InterContinental Hotels Group 2004 Can-do Guest Room Cleaning
THE ONE AND ONLY WAY
Agenda
We will be covering...
Introduction to the IClean Programme
Benefits of the IClean Programme
Our One and Only Way System
The Audit and Re-training Process
The Training and Support Materials
The Implementation Plan
A Closing Exercise.
Launch Presentation
InterContinental Hotels Group 2004 Can-do Guest Room Cleaning
THE ONE AND ONLY WAY
The IClean Programme
The component parts...
Our One and Only Way System which details a 20-step
sequence, methods, tools and chemicals that will be used for
the cleaning of guestrooms in the future
Audit and retraining process (with a software application to
assist in auditing the rooms and produce reports on the quality
of room cleanliness)
Training and support materials
Implementation plan.
Launch Presentation
InterContinental Hotels Group 2004 Can-do Guest Room Cleaning
THE ONE AND ONLY WAY
Aims of the IClean Programme
To define optimum inputs (sequence of cleaning, methods,
chemicals & tools) into the guest room cleaning process
To produce consistently high levels of guest room cleanliness
To Audit cleaned guestrooms on a random basis to ensure our
One and Only Way System is being followed correctly
To Audit cleaned guestrooms on a random basis to ensure
rooms are of a high standard of cleanliness
To provide a factual basis for effective training & retraining of
Room Attendants.
Launch Presentation
InterContinental Hotels Group 2004 Can-do Guest Room Cleaning
THE ONE AND ONLY WAY
The One and Only Way memory card
Launch Presentation
InterContinental Hotels Group 2004 Can-do Guest Room Cleaning
THE ONE AND ONLY WAY
When will we achieve this?
Today:
Introducing concept to all staff
Plan how to integrate into the business
Staff training begins
Implementation count-down begins

The future:
Launch IClean to the rest of the team
Setup initial Audits
Commence training
Arrange follow-up Audits.