Quality of Work Life

Quality Of Work Life (QWL)

Quality of relationship between employees & total
working environment

a process by which an organization responds
to employee needs

Varying from industry to industry

Quality of Work Life
Having a work-environment
Employees activities are Important
By implementing procedures or policies
Make the work less routine and more rewarding for the employee

There exists a relationship between Q.W.L and productivity
Quality of Work Life
Involved get a sense of satisfaction in their work.
Work No more burden.
Mass-production technology has made workers job
monotonous and it is of little meaning to them
Results of low Q.W.L are absenteeism, low
performance, poor morale and occasional sabotage.
Ultimately it is the organization that suffers.
OBJECTIVES

1. To create a positive attitude



2. To increase productivity


3. To improve standard of living of the people
Quality of Work Life-Origin of the concept
After Industrial Revolution, the
importance of human factor
reduced because of the vast
mechanization. Various problems
like job dissatisfaction, boredom,
absenteeism, lack of commitment
etc came up.
Most mgt theories gave
emphasis on production,
manipulating the skills of the
employees

Countries that practiced Q.W.L initially
Sweden
Denmark
Holland
Switzerland
Australia
USA
Companies practicing Quality of Work Life
General Motors
Ford Motors with UAW
XEROX
IBM
BHEL
TISCO
MAJOR ISSUES IN QWL

1. Pay and stability of employees
Employees will demand more in the form of social
security and welfare benefits
Not given proper payments will affect the QWL

2. Job security
Should not have fear of losing their job
Systems with healthy working conditions &
optimum financial security

3.Occupational stress
Due to working conditions,
working schedule , hypertension,
irritability etc..
Adversely effect employ productivity

4. Adequacy of resources
Match between resource availability & company
objectives
Lead to employee dissatisfaction





STRATEGIES FOR IMPROVEMENT OF QWL

1. Self managed work team
Autonomous work group or
integrated work teams

Plan , co-ordinate & control activities with the help
of team leader

employee participation

Improve QWL

2. Participative management
Allowed to participate in management participative
schemes quality circle
Develop a positive attitude
Improve QWL

3. Worker- supervisor relationship
Social association , belongingness,
achieve of work results etc


4. Promotion
Opportunity to move in to jobs with
high job satisfaction and prestige
Orderly, logical and prompt source of recruitment for the
management to fill vacancies

5. Recognition
Human being rather than employee

rewarding system, job enrichment,
offering membership etc




6.Organizational health program
Educating employee about health problems
Results in reduction of absenteeism, hospitalization
etc..

7. Alternative work schedule
Work at home, flexible working hours, part time
employment etc



Measuring of Q.W.L
Questionnaires and interviews are relevant here.
In General Motors the management gives a
questionnaire of 16 critical dimensions of
Q.W.L to its employees each year. The
responses are then used to measure the
employees perception of their work life.