GROOMING

AND
ETIQUETTES

Presentation by
M.Balachander M.Sc, M.Phil,
Sr. Lecturer, Dept of Electronics
CMS College of Science & Commerce
By the end of the session, you will be
able to:

• Identify the importance of appropriate

dress sense and grooming
• Classify – personal, social and
organizational etiquette. Apply the
learning in day to day life.
• Implement General Office Etiquette
• Write effective E-mail
• Practice Telephone and Mobile
Etiquette
ACITIVITY

Q&A
 Do’s & Don’ts
• Bad Breath & Bad body odor
• Wear colors that benefit the occasion
• Never smoke in public without seeking
consent
• Never bang cutlery on the plate
• Never talk with your mouth full
ACTIVITY

MAKE OVER
DRESS CODE

FORMAL
INFORMAL
CASUAL
Sitting Positions
Judging Arguing
 More Sitting
Positions
Casual Standard Superior

Pleased
 Pointers
Shoe tip shows the interest
Inclinations
 Some other Gestures
Impressing Defeated
Interpret
Interpret This!
CORPORATE ETIQUETTE
Communication for corporate set
up
People you already know

People you haven’t met before

MOBILE ETIQUETTE
ROLE PLAY
 ROLE PLAY
ON
HAND SHAKES
E-mail Etiquette
What are the etiquette rules?

• 31 important rules
Most important email etiquette
tips:
• Be concise and to the point.
• Answer all questions, and pre-empt further
questions.
• Use proper spelling, grammar and
punctuation.
• Use templates for frequently used
responses.
• Answer swiftly.
• Do not attach unnecessary files.
• Use proper structure & layout.
• Do not write in CAPITALS.
• Don’t leave out the message thread.
• Add disclaimers to your emails.
• Read the email before you send it.
• Do not overuse Reply to All.
• Mailings > use the Bcc: field or do a mail
merge.
• Take care with abbreviations and emoticons.
• Be careful with formatting.
• Take care with rich text and HTML messages.
• Do not forward chain letters.
• Do not request delivery and read receipts.
• Do not ask to recall a message.
• Do not copy a message or attachment without
permission.
• Do not use email to discuss confidential
information.
• Use a meaningful subject.
• Use active instead of passive.
• Avoid using URGENT and IMPORTANT.
• Avoid long sentences.
• Don’t send or forward emails containing
libelous, defamatory, offensive, racist or
obscene remarks.
• Don’t forward virus hoaxes and chain letters.
• Keep your language gender neutral.
• Don’t reply to spam.
• Use cc: field sparingly.
ICE BREAKER
Telephone Etiquette
Keep in Mind while making a call
• Greeting
• Announcing Identity
• Asking for the concerned person
• If the person concerned is not in
• When will the person wanted be in
• Requesting the caller to hold the call
• Listening carefully
• Signing off – thanking
• Requests on the call – information
• Leaving a message for the person concerned