INTRODUCTION

Operations management is the management of an organizations productive

resources or its production system, deals with the design and management
of products, processes, services and supply chains.

The Coca-Cola Company is an American multinational beverage corporation
and manufacturer, retailer and marketer of nonalcoholic beverage
concentrates and syrups, which is headquartered in Atlanta, Georgia.
[2]
The
company is best known for its flagship product Coca-Cola, invented in 1886
by pharmacist John Stith Pemberton in Columbus, Georgia.

The Coca-Cola Company only produces syrup concentrate which is then sold
to various bottlers throughout the world who hold an exclusive territory.

The production of Coca-Cola involves two major operations:
creating the packaging material
bottling and canning the finished drink
Transformation
Process
(plastic bottles,
cans )
Staff
Vanilla beans
Machinery
Corn syrup
Capital
Customers satisfied with:
Good taste
Affordable price
New advanced packaging
Higher revenues


Random disturbances Strikes of
employees, Kala Dera case,
Pesticide problem, anti Coco
cola campaign, environmental
and health issues, Undue
interference of the government
Quality of
inputs
monitored
Quality of
outputs
monitored
INPUTS
Feedback Mechanisms
Rising sales volume
Lesser customer complaints
Positive response of customers in the
feedback forms
Productivity
Expansion of Business

OUTPUTS
Packaging material
Building(land)
Components,
sub-assemblies
Chemicals,
kola nuts

A business may contract out some of its
operations to other businesses that specialise in
these tasks. This is called outsourcing

Coca-Cola australia has, in the past, outsourced
the delivering of its drink products to Linfox, a
business that specializes in transportation. Coca-
cola does this so it can concentrate on its prime
function of drink production, and not worry
about managing and maintaining a fleet of
vehicles as well.

Inventory Management

Coca Cola has lots number of vending machines
They decided to use the Bar Code Software, the inventories on this
machinery were performed manually a time-consuming, labor-intensive
task
Information on each vending machine, example location, state of condition,
etc., was already placed in Cokes mainframe computer system.
By working with this existing information, Bar Code Software was able to
design an inventory system that worked with their mainframe database,
without causing any changes to it.
They decided on Microsoft and SAP Business One
SAP inherently possessed control and check features for management
control which was important for Coca Cola India

Facility layout Planning
Coco cola follows product layout-refers to a production system
where the work stations and equipment are located along the line of
production, as with assembly lines.
It has different assembly lines for different product lines.

Quality management by Coca Cola

Coca Cola manages product and package quality.
Coca Cola uses a system that is called Coca Cola management System
(TCCMS) to manage their product quality.
It will hold all of their operations in the same standards for production and
distribution.
It guarantees the highest standards in quality, the environment, safety
and the health of customer.
They requires each business within the Coca-Cola system must establish,
implement, document and maintain a safety and quality system in
accordance with TCCMS requirements.
In 2007, 2008, the quality index rating of Coca Cola Company was 94.5. In
2008 Company Global Package Quality Index rating increased to 91.2
from 90.4 in 2007, also reaching our highest-ever value.