Malcolm Baldrige Quality Award

Malcolm Baldrige Quality Award

The award was established by the U.S Congress in
1987 to raise awareness of quality management and
recognize U.S.Companies that have successfully
implemented quality management.

The US commerce departments national institute of
standards & technology manages the award &
American society for quality (ASQ) administers it.
Malcolm Baldrige Quality Award
Malcolm Balridge quality award symbolizes the
highest standards of total quality management. The
award is evaluated on the basis of seven sections in
attaining global quality standards.These sections
are:-
Leadership
Information and analysis
Strategic quality planning
Human Resource development and management
Management of process quality
Quality & operational results
Customer focus and satisfaction

Malcolm Baldrige Quality Award
There are a total of 1000 points for evaluating these
seven sections. Each section is assigned certain points or
weightage for evaluation.The sections are broadly
categorized under three main headings -
1. Driver
2. System &
3. Results
The complete model with points is shown in the following
slides.
Balridge Award Model
Management
of process quality (140)
Human Resource
development and
management (150)
Strategic
quality planning (60)
Information and
analysis (75)
System
Quality
& operational
results(180)
Customer
focus and
satisfaction(300)
Leadership (95)
Note: Figures in bracket indicate number of points kept for evaluation ( Total points = 1000 )
Results
Driver
Leadership
Senior executive leadership 45
Management for quality 25
Public responsibility 25
Total 95

Points
Criteria
Information & analysis
Scope & Management of quality & performance data 15
Competitive comparisons & benchmarking 20
Analysis & uses of company-level data 40
Total 75

Points
Criteria
Strategic quality planning
Strategic quality & performance planning process 35
Quality & performance plans 25
Total 60

Points
Criteria
HRD & Management
Human resource planning & management 20
Employee involvement 40
Employee education & training 40
Employee performance & recognition 25
Employee wellbeing & satisfaction 25
Total 150

Points
Criteria
Management of process quality
Design & introduction of quality products 40
Product production & delivery processes 35
Business & support service processes 30
Supplier quality 20
Quality assessment 15
Total 140

Points
Criteria
Quality & operational results
Product & service quality results 70
Company operational results 50
Business & support services results 25
Supplier quality results 35
Total 180

Points
Criteria
Customer focus & satisfaction
Current & future customer expectations 35
Customer relationship management 65
Commitment to customers 15
Customer satisfaction determination 30
Customer satisfaction results 85
Customer satisfaction comparison 70
Total 300

Points
Criteria