Response/s which is observed directly/indirectly

Group of people who work interdependently

towards some purpose.
Understand
Predict Influence

Studying, predicting and managing human
behaviour caused by individuals , groups and
structures towards the requirements of
organisational strategies.

Plato- leadership
Aristole-persuasive communication
Confucious- ethics & leadership
Adam Smith- Organisation str.
Max Weber- Orgn. leadership
Taylor- goal setting/ motivation
Mayo- Hawthrone exp.
Psychology
Sociology
Social psychology
Anthropology
Political Science
Technology
Management
Economics

Globalisation
Managing Workforce Diversity
Improving Quality & Productivity
Improving People Skills
Empowering People
Technology
Temporariness
Help employees balance work life
Improving ethical behaviour
Motivation
Ability
Role
Perceptions
Situational
Factors
Behaviour and
Results
Values

Personality

Perceptions

Emotions
&
Attitudes

Stress

Types Of
Work
Related
Behaviours
Task
Performance
Organisational
Citizenship
Counter
Productive Work
Behaviours
Joining/Staying
with the
Organisation
Maintaining
Work
Attendance
You notice that sales representatives in the
Northwest made 20 percent fewer sales to
new clients over past quarter than sales
people located elsewhere in the country. Use
MARS model to explain why the performance
of the Northwest sales rep was lower than
elsewhere.
Definition
Importance
Types
Generation Timelines and Values
Values Across Cultures


Represent basic convictions that a specific
mode of conduct or end state of existence is
personally or socially preferable to an
opposite or converse mode of conduct or end
state of existence.
1. Judgemental
2. Group Judgement
3. Content and Intensity
Terminal Values : Desirable end state of
existence which one would like to achieve
during his/her life.
World peace, Equality, Happiness,
Self- Respect, Wisdom, True Friendship

Instrumental Values : Means of attaining
terminal values or modes of behaviour to
attain terminal values
Ambitious, Independent, Loving,
Obedient, Honest, Responsible, Forgiving
u
Self -transcendence
Self-enhancement
Openness
to Change
Conservation
Universalism Benevolence
Self Direction
Stimulation
Power
Security
Conformity/
Tradition
Year Generation Values
1950s or early 60s Veterens,
Traditionalists
Family, Hard working ,
Loyal, Discipline ,
Conform
1965-85 Baby Boomers Success, Achievement,
ambition, dislike
authority , loyalty to
career
1985-2000 Generation X Work-life balance,
Enjoy Teamwork ,
Dislike rules
2000-present Gen Y ,Echo boomers,
Nexters , Netters
Social, Confident ,
Self-reliant, loyalty to
both self and
relationships
Power Distance
Individual vs. Collectivism
Achievement vs. Nurturing Orientation
Uncertainty Avoidance
Long term orientation vs. Short term orientation
Assertiveness
Future Orientation
Gender Differentiation
Uncertainty Avoidance
Power Distance
Individualism / Collectivism
In-group Collectivisim
Performance Orientation
Human Orientation
Definition
Characteristics
Functions
Types of Work Related Attitudes
Evaluative statements which could be positive
or negative regarding people, objects or
events.
3 components
Cognitive
Affective
Behavioural

Beliefs



Feelings


Behavioral
Intentions
Behaviour
Emotional Episodes
Perceived Environment
Tend to continue until and unless something
is done to change them
Generally falls between extremely favourable
and extremely unfavourable
Aimed at an object about which person has
some associated feeling

Adjustment Function
Ego-Defensive Function
Value Expressive
Knowledge Function
Job Satisfaction
Job Involvement
Organisational Commitment

An individuals pleasurable or positive
emotional state towards his/her goals
Productivity
Turnover
Absenteeism
Better mental and physical health
Learning new jobs related tasks quickly
Few on-the-job accidents
Few grievances
Organisational Citizenship


Degree to which employees immerse
themselves in their jobs , invest time and
energy in them and consider work as a
central part of their overall lives

Is an attitude about employees loyalty to their
organisation. It is a process through
employees identify with the organisation and
want to maintain relationship with the
organisation
Beauty
Fitness
Survival at all costs
Spiritual Life
Religious life
Love
Friendship
Power
Physical independence
Creativity
Family Life
Intellectual matters
Social life
Career
Sport
Honesty
Independent mind
Politics
Local community
Fitting in
Self fullfilment
People in a certain country have high power
distance and high collectivism. What does
this mean , and what are the implications of
this information when you (senior executive)
visit employees working for your company in
that country?