BY GARY GEMMIL

PRESENTED BY:

AYESHA REHMAN (MBA 43)
SAQUIB SAYEED (MBA 44)
Assistant professor
College of Business
Administration
Syracuse University,
New York.
GARY GEMMILL
UPWARD communication
CONTENT
Introduction
Objective
Limitations
Quality
Empirical studies
How to manage UC
Golden rules
Ways to communicate
Conclusion
The methods used to communicate will be influenced across
two major dimensions and sub considerations:

a. The direction of communication
Downward
Upward
Horizontal
Cross sectional
Grapevine (clusters)
b. Flow and channels
Simultaneous
Serial
Cliques or barriers


DIRECTION OF
COMMUNICATION
INTRODUCTION
UPWARD
communication
UPWARD COMMUNICATION
Inter personal process
Channel for communication from down to up
Most important & satisfying communication
Most difficult to perform
Effective if encouraged by superior
Suggestion Schemes

Feedback Forum/Surveys

Grievance Procedures

Employee-Manager discussion


TYPES
UPWARD
communication
OBJECTIVES
Respond to downward communication
Inform about commencement & progress
Suggest & submit ideas
Participate in decision making
Improve inter personal relationships
UPWARD
communication
UPWARD
communication
LIMITATIONS
UPWARD
communication
ATTITUDES OF SUBORDINATE
PROBLEMS:
Deliberate distortion of information
Stronger interest greater chances of distortion
Reluctant to be the bearer of negative information
SOLUTION:
Frequent interaction
Open door policy
Conducive environment
UPWARD
communication
ATTITUDES OF SUPERIOR
PROBLEMS:
Responsible for distortion
Maintain distant relationship
Perceive them as trouble maker

SOLUTION:
Develop listening skills
Avoid monopolization of attention
Increase informal contact
UPWARD
communication
ORGANISATIONAL STRUCTURE
PROBLEMS:
Rigid structure
Superior inaccessible to subordinate
Pleasant messages pass on to superiors
SOLUTION:
Approachable working environment
Willingness to communicate
Discourage employees who block information
SKIPPING RANKS
PROBLEMS:
Inamicable superiors
Ignore immediate superiors
Break in the communication channel
SOLUTION:
Sensitive superiors
Guiding them
Flow along the lines of authority

UPWARD
communication
J.E. M. S.M.
UPWARD
communication
QUALITY
Downward communication
Orders conveyed clearly
Quality of the superior
Guiding to the subordinates
Sense of belonging
Encourage for suggestions
D
e
p
e
n
d
s
VOGEL
Best way to get promotion is to not to disagree much
with a superior.

READ
Accuracy of upward communication is inversely related
to desire of promotion

ARGYRIS
High reward value on rational technical aspects of
behavior and discourage or penalize emotionally based
behavior.
EMPIRICAL STUDIES
Subordinates who have worked


Social norms or corporate folklore


Direct observation
THE ORIGIN OF DISCLOSURE
BELIEFS
UPWARD
communication

Changing the basis of perceived
penalties.

Eliciting disclosure decision through
rewards.

Superior must use himself as a
disclosure model
HOW TO MANAGE UPWARD
COMMUICATION
Commit to two way communication
Be honest ,loyal and committed
Know bosss agenda and priorities
Understand the bosss management style
Use the bosss strengths
Dont go over the bosss head
UPWARD
Communication
GOLDEN RULES
Honest
loyal
committed
UPWARD
communication
WAYS TO COMMUNICATE
UPWARD
communication
CONCLUSION
Superior to be attentive.
Duties of superior:
.Listening to subordinates
.Analyzing problem
.Give solutions
Both superior & subordinate willing to communicate.



Managing down = Managing department
and employees

Managing up = Managing the situation
and relationships with superiors

A true professional does both

IT TAKES A PROFESSIONAL
TO
communication
THANKING YOU