Beruflich Dokumente
Kultur Dokumente
Solving Problems
in Groups
Understanding Human Communication, Tenth Edition, Adler/Rodman
Copyright 2009 by Oxford University Press, Inc.
Advantages of
Group Problem-Solving
Resources
Accuracy
Commitment
Buzz groups
Problem census
Focus group
Parliamentary procedure
Panel discussion
Symposium
Forum
Understanding Human Communication, Tenth Edition, Adler/Rodman
Copyright 2009 by Oxford University Press, Inc.
Computer-Mediated Groups
Teleconferencing
Computer conferencing
Chat room
Asynchronous discussions
What are advantages to computer-mediated
meetings? Disadvantages?
Why do groups working at a distance take more
time to reach decisions?
Online meetings shouldnt replace, but rather
supplement
Understanding Human Communication, Tenth Edition, Adler/Rodman
Copyright 2009 by Oxford University Press, Inc.
A Structured
Problem-Solving Approach
1.
2.
3.
Avoid criticism
4.
5.
6.
Is most achievable
Developmental Stages in
Problem-Solving Groups
Orientation stage
Conflict stage
Emergence stage
Reinforcement stage
Developmental Stages in
Problem-Solving Groups
MAINTAINING POSITIVE
RELATIONSHIPS
Understanding Human Communication, Tenth Edition, Adler/Rodman
Copyright 2009 by Oxford University Press, Inc.
Basic Skills
Mutual respect
Listening
Win-win problem solving
Consensus
Cohesiveness
Overcoming Dangers in
Group Discussion
Information underload and overload
Unequal participation
Pressure to conform
Groupthink