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Trainer needs
Hard skills
Trainer needs
Soft skills
Style
Body language
Finesse in presentation
Making impact
Ability to inspire
Communication
Demonstrating Effective Communication Skills
Communication
Goals of Communication:
1. To
in decision making
2. To persuade to reinforce or change a receivers
belief about a topic
3. To build relationships some messages that you
send may have the goal of building good will
between you and the receiver.
Communication
Barriers to Communication:
Fear
Distrust
Language differences
Badly expressed messages
Not listening
Arguing or debating
DR. SUNITA CHUGH
Communication
Active Listening:
Be attentive
Be impartial
Reflect back
Summarize
Avoiding distractions
Paraphrase
Clarifying
Communication
Giving Feedback:
Be specific
Useful I think it is good because
Not useful That is good.
Focus on Behavior not the Person
Useful I think this report needs to focus more on
Not useful You really have done a poor job.
Communication
Timeliness of the Feedback
Communication
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Receiving Feedback:
Hear / Really Listen Dont Debate
Listen to what is being said, without judgment of the speaker or yourself
Do not Interrupt, Try to be Receptive, be Calm
Let the person finish, assume they are trying to assist you
Communication
Open and Closed Questions:
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In order to gain more information, ask questions that require more than a one
word answer.
A closed question allows a single word answer, for example YES, NO or OK
An open question keeps the communication going.
Examples:
Closed Question - Did you enjoy the dinner?
Communication
PRESENTATION SKILLS:
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Communication
Helpers
13
Communication
Preparation: Audience Analysis
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Communication
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Communication
The Begining
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Communication
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Preparation Structure
Sequence should be logical & understandable
Interim summaries- Recaps
Value of visual aids-flip charts, handouts etc.
Use the 4 Ps
Position
Possibilities
Problem
Proposals
DR. SUNITA CHUGH
Communication
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Prepare Closing
Last 2 to 2.5 minutes are as critical as the first five minutes for a successful
presentation
Summarize- highlight important points
Suggest action- what to do and when, where and how to do it
Communication
Effective Delivery
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Be active - move
Communication
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Handling Questions
Do not get confused
You are not supposed to know everything
Anticipate and keep answers ready
Sometime questions themselves give you a lead to highlight your point of view
Communication
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So to conclude :
Always prepare
Channelize you fear
Interact with your audience
SYNERGOGY
Trainers Profile
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