Verbal and nonverbal

Communication

Verbal communication
It is written or spoken message that uses
words to exchange ideas/information.
The means of verbal communication are
a)
Written communication
b) Oral communication

Non Verbal communication

Its an unspoken or unwritten message that uses
body language.
It includes facial expressions,gestures,eye contact
physical appearance etc..

ORAL COMMUNICATION
Anything that emanates from

the mouth is referred as oral

communication.
Attributes of
good oral communicationSounds and sound
combinations, Stress, Rhythm,
Intonation, Speed, pausing,
Clarity of articulation, Voice
modulation: volume & pitch
variation (avoiding
monotonous speech)

Among individual
Face-to-face communication
interviews
Telephone conversation
Grapevine

AMOUNG GROUPS
Negotiations
Meetings
Lecture/speech
Presentations
Conference/seminars/workshops

Immediate feedback
Better relationships
Time saving
Effective tool of persuasion
Effective tool of group
communication
Economical
Allows to measure
effectiveness immediately
Its the only way out during
an emergency

Lack of retention/documentation
Distortion in passing the message
No legal validity
Possibility of misunderstanding
Unsuitable for long messages
It is constrained by physical barriers
Not effective when the target group is spread
out

NON VERBAL COMMUNICATION

Nonverbal communication includes

all unwritten and unspoken
messages, both intentional and

unintentional.
Types of non verbal communication
Kinesics communication
Meta communication
-Body language.-through words,
depicting
-Alternate meaning.
-includes behavior.shows latent
meaning.

Facial
expressio
n

Forms of non verbal communication

Body
movement

Gestures

Eye
contact

voice

Touch

Importance of non-verbal communication

A person to have quality

communication skills must
possess the knowledge of
non-verbal
communication.
As compared to words and
vocal variety non-verbal
communication matters a