Welcome to

Chapter 16

Strategies for Successful

Interpersonal
Communication
Managerial Communications

Presenter: Prof. Rajsee Joshi

N.R. Institute of Business Management

Topics Covered

Dyadic Communication
Self Perception
Cycle of Self Perception
Dyadic Communication Relationships

Compiled by: Prof. Rajsee Joshi

Dyadic communication

It is called interpersonal communication.

Interpersonal communication is primarily face-to-face
communication between two or more people with
the opportunity for immediate feedback.

Compiled by: Prof. Rajsee Joshi

Dyadic communication

Interpersonal communication done on 1:1 basis is

called dyadic communication.
Dyad is defined as two persons seeking to exchange
information.
It is pertinent to learn more about self-perception
and dyadic communication relationship.

Compiled by: Prof. Rajsee Joshi

Dyadic communication

Self-Perceptions
Self-perception is the image we construct,
objectively or subjectively, about ourselves as to
who we are.
We also build our own perception about others
based on certain visible observable characteristics.
It is virtually impossible to arrive at conclusions
based solely on visible, nonverbal characteristics.
We often are incorrect in our perception of others,
and we may even have a distorted view of
ourselves.
Compiled by: Prof. Rajsee Joshi

Dyadic communication

Self-Perceptions
Misjudging a person because of peculiar behavior
can lead to serious misunderstanding.
In nutshell, both the self-perception and
perception about others significantly influence
the transactions in communication.

Compiled by: Prof. Rajsee Joshi

Dyadic communication
Self-Perception Cycle
Self-perception

Oral responses

Self-behavior

Perception
By others

Compiled by: Prof. Rajsee Joshi

Nonverbal
responses

Dyadic communication

Dyadic Communication Relationships

Face-to-face communication is the most frequent
dyadic communication occurring in the business
context.
It can be classified in two ways:
By Functional Relationships, and
By Type of Relationships

Compiled by: Prof. Rajsee Joshi

Dyadic communication

By Functional Relationships
Dyadic communication carried out for a specific
purpose involves functional relationship.
For example, a purposeful meeting may involve
two people for a common purpose, a telephonic
talk could be for clarification of some issues, etc.

Compiled by: Prof. Rajsee Joshi

Dyadic communication

By Type of Relationships
It is viewing dyadic communication from the
perspective of level of relationships between the
persons involved.
The relationships between the persons could be
seen on a continuum of intimate to non-intimate.
The words exchanged between persons in an
intimate relationship are clearly at a different level
of exposure and intimacy than the other
relationship categories.
Compiled by: Prof. Rajsee Joshi

Dyadic communication
Interpersonal Relationship Continuum

INTIMATE

Family
Friends
Acquaintances
NONINTIMATE

Interpersonal relationships continuum

Dyadic communication

By Type of Relationships
Most of the interpersonal communication at
work are at the friends and acquaintances
levels.
Therefore,

the kinds of communication in a

monthly meeting within the department and in
a business meeting with the vendors may have
different level of formalness.

Compiled by: Prof. Rajsee Joshi

Three common types of Dyadic

Communication in Business

Interviewing
Telephoning
Dictation

Compiled by: Prof. Rajsee Joshi

Dictating

Dictation is a special type of dyadic

communication in which two persons either
communicate directly or through an electronic
device

Compiled by: Prof. Rajsee Joshi

Suggestions for Dictating:

Collect the information, plan your specific

purpose, organize ideas, speak in firm clear voice
Give precise name, address of individual(s) to
whom the message is to be sent
Speak clearly, be careful with plurals, repeat
numbers, sounds like p and b, f and v, t and
d can be misunderstood
Spell unusual words or names being used for the
first time
Suggest punctuation, specially when in doubt
Avoid side comments
Dictate at an appropriate rate, not too fast, not too
Compiled by: Prof. Rajsee Joshi
slow

Thank You