BUILDING LEADERSHIP AND

MANAGERIAL CAPABILITY

BUILDING LEADERSHIP AND MANAGERIAL CAPABILITY @ COD FOR T-IV A, B & C GROUPS
S.No.
1

Module

Module Content

Discuss individual team roles across functions in achieving operation excellence for
Building a Profitable-Growth
delivering value to our customers and encouraging higher growth and profitability. We will
Business One day
use companies like Maruti, Sundaram Clayton, etc. from Indian manufacturing sector as
examples of achieving market success through operational excellence.
Personal and Team
Effectiveness - Seven days

Communication and interpersonal skills (team relations and performance), presentation

skills (preparation and presentation), self development, self and team ownership and
accountability providing and receiving feedback to enhance performance, problem solving,
creativity and innovation etc.

Operations Management
Seven days

Productivity (people, material and machine), role of process effectiveness on performance

(including a discussion on process compliance to ensure higher productivity, better quality
lower cost and increased customer business), analysis and management of operations
performance (including a discussion on role of different functions in creating operational
excellence), planning and scheduling (resources allocation and contingency planning),
project management, lean management etc.

Customer Service
Management Two days

Customer Service and Relationship Management and Supply Chain Management with focus
on highlighting the impact of functional excellence on customer value.

Human Resources and

Industrial Relations
Management - Five days

New approaches to people management (5Ps), People management practices that help
improve business performance and staff retention, coaching to help develop other team
members, grievance management, labour relations (laws, contracts, standing orders and
best practices), managing shop floor discipline and process compliance etc.

Cost Management Two

days

Cost analysis and cost management practices, Operational Excellence and impact on Cost
Level, Structure and Behaviour.

TOTAL 24 Days
Evaluation Structure
1

Examination

1.5 hours Exam for Each Module

Project

Individual Project to test Learning Application

CORE MODULE DETAILS Personal and Team Effectiveness

S.No. Module
1

Communication &
Interpersonal Skills

Presentation Skills

Team Effectiveness

Belbin and Team Roles

Problem Solving

Creativity and
Innovation

Module Content
*
*
*
*

Relationship between communication and interpersonal skills

Form of comunication and its purpose
The ladder of interference - Barriers and Enablers
Communicating in Difficult situations

* Preparing and structuring your thoughts (What do I want to communicate)

* Knowing your audience (Who am I speaking with?)
* Preparing for and dealing with audience questions
*
*
*
*

Stages of Team Development, including a discussion on G.R.P.I.

Roles for Team Members
Collaboration through Team Building
Ownership and Accountability : Self and Team

* Psychometric assessment (Belbin Tool) - 1-0-1 feedback basis the tool

* Understanding attributes that influence team role behaviour
* Addressing Challenges : Preparation of self development plan
* Problem-solving framework (Defining the Problem, Formulating the
Hypothesis, Collecting the Facts, Conducting the Analysis and Developing
the Solution)
* Practice problem-solving in business and non-business situation
* Role of creativity in improving business choices and innovationl
* Process tools for hamessing creativity
* Leading through innovation

Operations
Management
S.No
.
Module
1 Productivity
Role of Process
2 Effectiveness on
Performance

Module Content
* People, Material and Plant and Equipment
* Assessment of Process Effectiveness
* Determinants of Process Effectiveness
* Impact of process compliance on Productivity, Quality, Cost and
Sales

* Choice of Performance Parameters

Management of
Performance to drive * Analysis of Performance, determining root causes (of successes
3
and failures)
Operational
* Sharing of performance Analysis (intra-and inter-function)
Excellence
* Role of different functions in creating operational excellence
4

Planning and
Scheduling

*
*
*
*

Resource allocation
Ensuring availability
Plan and schedule Review
Contingency Planning

5 Project Management * Project Planning

* Performance Analysis and Reporting
6 Lean Management

Human Resources and Industrial Relations Management

S.No.

Module Content

Human Resource Management - Transformation with Time (from Silos to Synergy)

The new approach to HRM - The 5P integrated model (Philosophy-Policy-Program-Process-Practice)

People related challenges confronting Front line management (Desire-Capacity-Capability-Support-Policies & Practices)

Attrition & Retention - a syndicated approach with HR

Performance Management System - The critical interventional in the areas of Target setting, periodic reviews
discussion, performance counselling, T&D Support etc.

Employee Engagement and Development - Creating a positive impact

7
8
9
10

11
12
13

Mentoring and Counselling - Continually raising the bar of Performance and effectiveness
Mediation as effetive interpersonal challenges resolving tool
Management of Grievances - an 'ontime every time' approach
Industrial Relations - The transition fromConfrontation to Collaboration: The dilemma between Right and Appropriate
decision
Awareness to application - labour laws, standing order, ID Act etc.
Shopfloor discipline - 3 F approach (being Fair - Firm and yet Friendly)
Shopfloor discipline - situation management case studies learing (Attendance, Productivity and discipline)