-How is it done?

BY:
Babli Pannu

Set of activities aimed to facilitate learning of KSAs

among people in the organisation to improve their
current job performance and contribute to
achievement of organisational goals.

Education is not for knowing more, but for behaving

differently- Ruskin Bond

Knowledge & Action

Education & Training

Training & Learning: Two points of view

Learning & Action

Analyze

Evaluate

Design

Results

Implement

Develop

An investigation into whether training or some

other organisational intervention can solve a
performance problem or enable a desirable
new performance in the workforce.

Needs analysis is a systematic basis for how to

influence performance (Stout, 1995)

Organisational
Analysis

Trigger

Operational
Analysis

Identify

Training Needs

performance
Discrepancy

Non-training
Needs

Person
Analysis

Process of determining what knowledge, skills

and attitudes (KSAs) employees need to
perform their job in a way they are required
to perform those.
Identifies the gap between present and
expected KSAs and also identify how this gap
can be bridged.

Training needs

Needs assessment process

Needs assessment model

Basic needs assessment techniques

An example

Present Needs

Individual,

&

Occupational

Future Needs

&
Organisational
Needs

Determine

Identify

The purpose

Data needed

Design Data
Gathering
Process

Set
Training

Analyse &

Gather

Priorities

Verify data

Data

Planning
Doing

Using

Observe the work environment &

read background material

Select an appropriate method &

then gather data

Analyse the data, identify

causes & make
recommendations

Observation

Interviews

Questionnaire

Focus Groups

Key Consultation

Tests

Print Media

Work Samples

Manufacturing operations interested in increasing

productivity, product quality & safety performance of

business.

In line with company-wide strategy of increasing

shareholder value, individual dignity & delivering high

customer service

Established a group to direct training activities.

First step to establish supervisor training

Interviews & then surveys conducted

Supervisor deficiencies- two way communication,

active listening skills, time management, setting

performance expectations & handling conflict.

Training program formed with help of this data

that was conducive to organization's facility &
culture.

Thus this case, shows various steps of needs

assessment process.

Establish relationship with top management

Establish relationship with other

organisational members

Form liaison teams