Beruflich Dokumente
Kultur Dokumente
Vision
and Mission
Chapter Two
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Chapter Objectives
1.
2.
3.
4.
5.
6.
2-3
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Vision
4
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2-5
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Vision
Criteria for a Meaningful Vision
6
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Some examples
Walt Disney:
To make people happy
Nike:
To experience the emotion of
2-7
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2-8
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Vision
Clear Business
Vision
Comprehensive
Mission Statement
Ch 2 -9
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Mission Statement
Reveals:
what the organization wants to be
whom we want to serve
Ch 2 -10
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The fundamental
purpose that sets a
firm apart from other
firms of its type and
identifies the scope
of its operations in
product and market
terms(pearce)
An overriding
purpose in line with
the values and
expectations of
stakeholders .
Johnson & Scholes
Ch 2 -11
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Mission
A mission is a brief statement that reflects the
core values of an organization.
A mission communicates an organizations
long-term objectives
12
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13
Objectives of
developing mission
statement
A Mission Statement
Serves as a communication tool for an organization
Aligns people with a purpose; it fosters commitment and unity
Defines directions for change and growth
Acts as an evaluation tool to help measure activities and programs
reveals what an organization wants to be and whom it wants to serve
14
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Creed statement
Statement of purpose
Statement of philosophy
Statement of beliefs
Statement of business principles
A statement defining our business
Ch
2 -15
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Characteristics of a Mission
Statement
Interest Groups
Shareholders /
Board
Senior
Management
Government /
Professional
associations
Middle Managers
/ Operating Core
Interest Groups
Technostructure
/ Support staff
Customers /
Competitors
Suppliers
Contract Staff /
Special Interest
Groups
17
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Products or
Services
Markets
Customers
Employees
Mission
Components
Technology
Survival,
Growth,
Profits
Public
Image
Self-Concept
Ch
2 -18
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Philosophy
2-21
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Characteristics of a
Mission Statement
2-22
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2-26
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2-27
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Vision
Mission
Values
Goal(s)
2-28
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2-29
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2-30
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2-31
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2-32
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33
Values
Guiding principles which affect how
will behave every day on the way to
fulfilling your mission
Values are core beliefs or desires that
guide or motivate our attitudes and
actions
2-34
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Origins of Values
Principles or standards
Personal Qualities
Character Traits
Codes of Ethics
Goals
2-35
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Examples
Walt Disney
No cynicism
Nurturing of wholesome American values
Creativity, dreams and imagination
Fanatical attention to consistency and detail
Preservation and control of the Disney Magic
Merck
Corporate social responsibility
Unequivocal excellence in all aspects of the company
Science based innovation
Honesty and integrity
Profit from work that benefits humanity
2-36
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Goals
Key benchmarks for achieving your
mission (must include quantifiable
targets)
2-37
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Generally SMART:
Specific
Measurable
Achievable
Realistic
Timely
38
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Objectives - Examples
A larger market share
Quicker design-to-market times than rivals
Higher product quality than rivals
Lower costs relative to key competitors
Broader / more attractive product line than rivals
A stronger reputation with customers than rivals
Superior customer service
Recognition as a leader in technology and/or
product innovation
Wider geographic coverage than rivals
39
Concluding Remarks(Some
expert views)
2-40
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