GROUP-1 SECTION C

SUBMITTED BYABITH ANTHONY

ANKUR MALPANI
JYOTI BALASUBRAMANIAN
MADHURI MENON
CHINMAYA RANBIRSINGH

13124
13130
13147
13152
13139

SUBMITTED TOProf . MALATHI SRIRAM

ABOUT AIR INDIA

Air India is the flag carrier airline of India owned by
the government run Air India Limited (AIL).
It is headquartered at the Indian Airlines House in New Delhi.
The airline operates a fleet of Airbus and Boeing aircraft serving
various domestic and international airports.
Air India is currently at the fourth place in the Indian domestic aviation
sector.
Air India serves 60 domestic destinations and 31 international
destinations in 19 countries

IMPLEMENTATION OF SAP (ERP) PROJECT

SAP is a change enabler rather than a change driver.
SAP is the largest provider of ERP solutions world-wide and has been
preferred by more than 115 airlines.
SAP solutions support core business of airlines in passenger services
planning and development and MRO (maintenance, repair and
overhaul) functions.
SAP ERP package helped Air India in strategic decision-making,
monitoring and control systems.

EFFECTS OF THE PACKAGE

Airline could aim for improved profitability by availability of realtime information on route network and profitability
It helped in reduction in costs especially in inventories across various
areas
Package also helped in seamless integration with other systems and
ensuring availability and consolidation of critical data and
information.

INVESTMENTS FOR IT
REVENUE

INVESTMENTS FOR IT
EXPENDITURE

BUSINESS PROCESSES USING IT

Document management system:
After implementing DMS Air India got benefited in terms of
QUALITY,COLLABORATION,ACCESSIBILTY,COSTEFFECTIVENESS and USABILITY comparing to its near
competitors.
Flight Planning system :
Nacil implemented a computerized flight planning system that would
save about Rs950 Crore. It was implemented in 2008 and at that time
Air India was the NO 1 airline company of the country.

SOME MORE PROCESSES

Passenger Service System
Air India implemented a unified code for both the domestic and
international services across its network.
A unified AI code enabled a single ticket reservation system as two
codes across its network was causing inconvenience to passengers.
Advantages of the system were all services being extended by a single
service provider; automated baggage reconciliation; kiosk check-in
across the network; and mobile check-ins.
Web based customer feedback and monitoring application, web based
application for medical service, and bilingual web sites put an edge to
the systems of air India.

AND MORE..
Mobile Phone Booking Facility
Tele-booking of Air India ticket through their mobile phone by using a
one-time downloadable Ngpay software.
The passenger needs only to sms 'ngpay' to 56767 and download the
free Ngpay software from ngpay.com on a GPRS-enabled handset.
The software which takes up between 65 to 80 kb spaces.
PFAS
A user-friendly web based system for online retrieval of passenger
flown history using the DCS history file from SITA PSS System
(XML).
. This system is a query based online system available to users
connected on Air India internal network.

IS FOR INFORMATION REQUIREMENTS

Central Reservation System
Internet booking: - Internet Booking System enables passengers to
book airline seats on the internet.
E Ticketing:-e-Ticketing replaces a conventional paper ticket with an
electronic ticket
Booking through ATM and Kiosk
Integration with call center for telephonic booking and with Major
Global Distributions

INFORMATION SYSTEMS FOR INFORMATION

NEEDS
1) Pricing and revenue management system
The use of Real-Time Dynamic Pricing Engine positions airlines to
adapt inventory controls and allows integrated controls for selling over
e-commerce channels.
Revenue Management System (RMS) enhances airline revenues by
optimizing traffic and yield mix with the help of past data, current
trends, and demand forecast for different flights, segments and fares.
2) Finance system
provides for Automating extracting data from revenue , Allow upload
of manual data , Allow user to create reports
Should integrate with Forecasting system and with DW, Audit controls

INFORMATION SYSTEMS FOR INFORMATION

NEEDS
3) Maintenance and engineering system
System to cover aircraft maintenance and engineering operation and to
ensures real-time, total control of the maintenance environment.
To optimize daily operations and managerial decisions for cost savings and
improvement in overall performance

4) HR management system
System to manage Most Important Resource (Employee)
Managing employee lifecycle in organization including Recruitment
requisition, Leave Management , Productivity Improvement.

INFORMATION SYSTEMS FOR INFORMATION

NEEDS
5) Flight operation system
System to manage Flight daily operations from a compact interface
and report operational results.
Movement Management and Graph of Schedule with status.
6) Air cargo system
System to provide Tracking and Managing Cargo.
Use of RFID tags to determine cargo location in Bay area and
Tracking Cargo till it reaches its end destination.

INFORMATION SYSTEMS FOR INFORMATION

NEEDS
7) Crew management system
System to schedule crew staff
Compliance to labor laws and Crew teaming alert

8) Airport management system

System to make sure that compliance and integration with Airport scheduling system
Departure control system integration
9) CRM System
The CRM system should provide prediction into customer buying behavior.
Identify frequent flying, high profile flyers and potential customers.
Provide for customer feedback through various touchpoints like SMS, PDAs and surveys.

LEVEL OF IS ACTIVITIES
1) Strategic Functions:
Strategic Business Unit Management
Routes Planning and market assessment
Monitoring of competitors
Strategic Pricing and yield management
Branding and communication of principles
Distribution strategy
Partnerships and alliances
Capacity and aircraft decisions

LEVEL OF IS ACTIVITIES
2) Tactical Functions:
Reservations and revenue support
Gate management and reporting to authorities
Management of in-flight catering
Airport passenger handling
Cargo management
Maintenance management and control
Coordination of stations and hubs
Critical incidents management and corrective mechanisms

LEVEL OF IS ACTIVITIES
3) Operational Functions:
Finance and accounting Management.
Employee productivity and crew management (Rota, training etc.)
Business management and reporting
Safety and security procedures
Check-in procedures and seats allocation

IS FOR A COMPETITIVE ADVANTAGE

Web based Application for Medical Services Department
A Centralized Web based Pharmacy Application for the Medical
Services Department has been developed in-house.
Bilingual Intranet Website
Users can view the English version by clicking on English button on the
website.
IT Initiatives for Haj 2011
DIT developed in-house software for enabling automatic initialization of
flights for check-in and also auto PNL creation of Haj Pilgrims handled
by AI

FUTURE WITH IT/IS

Air India Ltd plans to upgrade the software in all its 10 Boeing 787
Dreamliner jets from December, saying that the process will not lead
to the planes being grounded for long.
The 787 has suffered a series of glitches since it was introduced two
years ago, including overheating batteries that prompted regulators
to ground the entire global fleet in January.

THANK YOU