Batch: C5

Mrs. Smita Desai

Mrs. Smita Desai

Interviewing skills module
Internet(Google)
Friends
Parents

Analyze barriers & weakness to

successful communication
Produce evidence of effective verbal,
non-verbal & written communication
Explore how character building &
morals will supports career
development
Demonstrate public speaking skills

Communication means transfer of

emotion, ideas, views, feelings of one
person to another people.

Communication is Two way traffic:means it includes both sender & receiver.

It is never ending:means it is an continuous process.

COMMUNICATION

Verbal 7%

Non verbal 93%

Voice Modulation
Tone, Pitch, volume
38%

Body language
55%

Verbal (7%)
(Speaking/language)

Speak
Speak and
Speak

Non-verbal (93%)
(body language)

Written
Gesture(using your body)
Posture
o Nervous
o Confidence
o Close minded etc.
Facial expression
Eye contact
Attire(clothes)
Smile

Sender:- He is the person who think some

thing is necessary or important for the
receiver.
Massage:- It is an important matter which
has to be send by sender and received by
the receiver.
Encode:- Make the massage in the from of
some symbols, sings, pictures, digit, to
maintain secrecy this is called as Encode the
massage.

Channel:- Sender send the massage with the

help medium such as phone, telegram, e-mail
etc. this medium is called as channel.
Decode:- Convert the massage in to simple
language from that sing & symbol is called as
encode the massage.
Receiver:- It is the person who receive the
massage and give feedback to sender.
Feedback:- When the receiver send the report
to the sender that he understand massage,
than it is an feedback to that massage

Personal barrier: Your style and character (rude, polite,

shy, outspoken)
Preparation & presentation
Lack of clarity (pronunciation, pitch, etc.)
Lack of credibility
Timing

Physical barrier:The barrier comes due to the physical

or virtual object and it effects to the
communication process that is called as
physical barriers. Like noise or partition
between sender and receiver.

Semantic barrier:The Barriers comes due to the language

is called as semantic barriers. Most of the
difficulties in communication arise because the
same word or symbol means different things to
different individuals.

During communicating with higher

authority lack of confidence disagreement
between verbal & non-verbal
communication
Lack of motivation
Lack of self awareness
During communicating with receiver
Selective perception
Voice clarity Semantic
Generation gap Prejudice

Removing the barriers: By start improving upon pronunciation

By develop habit of readingstart with
the English newspaper /comics
By understand first, then communicate

By using Personality development factors and

communication skills correlation of my experience with
respect to job which I would take up in the future:Clarity, Correctness, Courtesy and Completion.
Make eye contact while you communicate with
other person.
Always maintain your facial expression with words
which you use.
Communication must be in positive language.
Always be in a neat & proper grooming.
Positive attitude.

Verbal:Use of correct words can impress professionally

attached people, and it gives as a status in
society.
Non-Verbal: Body language can help us to explain what
we mean.
Our expressions can make some one to pay
attention.
Our voice modulation can give more impact
in world.
Confidence can given positive impact on
others.

Hospitality and Aviation

How to attend customer in Hospitality &
Aviation industry
Aim:- Cabin crew and Hotel management
The plan for making the next project taking the
corrective measures from the last one.
Suggestion and changes for next project: Need proper direction
Need own vehicle
By managing time of institute
By taking full knowledge about industry

Strength
Positive attitude
Assimilation
Confident
Good relation

Weakness
Lack of knowledge
Nervousness
Lack of work
experience
Lack of communic ation Skill

Removing of above barriers: Work upon communication skills

work for good relationship
Removal of personal barriers
By reading books

It plays a very important role in

our life, because all the moral
values come from our
parents, teachers, elders, friends, and from
our religion. It shows our personality
and family background.

Personality

mind

Body
Character

mind

Body

Soul

Truth
Faith
Humble/Polite
Responsibility
Courage
Hope
Patient
Disciplines
Principles

Empathy
Kindness
Compassion
Honesty
Loyalty
Truthfulness
Trustworthiness
helpful

Important of moral values: Values are the guiding principles, decisive

in day to day behaviors as also is critical
life situations.
Values are a set bring of principles or
standards of behavior.
Values are regarded desirable, important
and held in high esteem by a particular
society in which a person lives.

Development of moral values:We can develop our moral values by reading

good and knowledgeable books & taking
guidance by good person and also by
communicating with people.
Character Building :Character building plays a important role in
our life to build a good character because in
moral values we get knowledge about
behavior and nature. The factors which
requires to build a good character are:Sincere, honesty, positive attitude, good and
friendly nature.

The places which we had visited I observe

that they had:

Good and friendly nature

Positive attitude
Sincere
Honest
Perception
Motivation.
Politeness
Respectful

Suggestion for others

Respectful
Good behavior
Sincerity
Assimilation
Positive attitude
Persistence
Perception

Suggestion for myself

Honesty
Respectful
Good behavior
Politeness
friendly relation
Sincerity
Positive attitude
Persistence

Importance in personal life: Good thinking ability

Sincere
Honest
Good and friendly relation
Well groomed
Importance in Professional life: Helps to maintain a good relation in industry.
gives full attention towards our work.
Helps to maintain a good personality.
Helps to Make a Good career.

We are honored to spent time those children who is in

Deaf n Dumb
I feel some Big changes in me because of them and
those factors which I learnt in Personality
development.
I am inspired threw them that still we have more
opportunities in our hand to do some thing.
Now I realize the importance of time managements.