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Introduction
Made up of whole
Degree of excellence a product or
service provides
Management
Art of handling or Manner of
handling
So, TQM is the art of managing the whole business to
achieve the excellence.
TQM - Definition
TQM is defined as both philosophy and set of
rules that represent the foundation of a
continuously improving organization. It is the
application of quantitative methods and the
human resources to improve all the processes
with in an organization and exceed the
customer needs now and in the future.
Basic Approach
TQM requires six basic concepts:
1. A committed and
2. An unwavering focus
3. Effective involvement
4. Continuous improvement
5. Treating suppliers as
6. Establish performace
Comparison
TQM Framework
Quality
Quality - Definition
Quality - Definition
Dimensions of quality
Dimensions of quality
Deming Philosophy
Intro
14 Points
1.Create and Publish aims and purposes of the
organization.
14 points
14 points
2. Learn the new Philosophy
14 points
14 points
3. Understand the purpose of inspection
14 points
4. Stop awarding business based on price alone
14 points
5. Improve constantly and forever the system.
14 points
6. Institute Training
14 points
7. Teach and Institute leadership
14 points
8. Drive out fear, create trust and create climate
for Innovation
14 points
14 points
9. Optimize the efforts of Teams, Groups and
Staff areas
14 points
10. Eliminate exhortations for the work force
14 points
14 points
14 points
14 points
12. Remove barriers that rob people of pride of
workmanship
14 points
13. Encourage education and self improvement
for everyone
14 points
14. Take action to accomplish the transfomation
Strategic Planning
It is a deliberate process
Used to develop a mission, vision, guiding
values, strategic objectives and specific
strategies for achieving the objectives.
Before going to strategic planning SWOT
analysis has to be done.
SWOT What?
Strength
Weakness
Opportunities
Threats
SWOT Why?
What Next?
Who we are?
What are we known for?
What do we do better than 90% of our
competitors?
What do our competitors beat us on?
What do we wish to be known for?
Where are we headed as an organization?
Where do we wish to be headed?
TQM and Reliability Engineering
Components of strategy
Vision Statement
Mission Statement
Mission statement answers the following :
Who we are?
Who are the customers?
What we do?
How we do it?
Should be one paragraph or less in length and is easy
to understand and describe the function of
organization.
Clear statement of purpose of employees, customers
and suppliers.
Common Characteristics
Goal Setting
7 steps
Customer Needs
Discover the needs of future customer
Who will they be?
Will your customer base change?
What will they want?
How will our organization meet and exceed
expectations?
7 Steps
Customer Positioning
7 Steps
7 Steps
Gap Analysis
7 Steps
7 Steps
Alignment
7 Steps
Implementation
TQM Implementation
Continues
Continues
Crossby
Management commitment
The quality improvement team
Quality measurement
The cost of quality
Quality awareness
Corrective action
Zero defects plannings
Supervision training
Zero defects day
TQM and Reliability Engineering
Continues
Goal setting
Error cause removal
Recognition
Quality council
Do it over again
PDSA Cycle
Plan
Do
Study
Act
ACT
PLAN
STUDY
DO
6. Standardize the
solution
ACT
PLAN
STUDY
DO
4. Implement
2. Analyze the
Process
3. Develop the
optimal solutions