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Among personal qualities posessed by college graduates the ability to communicate effectively was
ranked first by employers.
Efficient communication is ESSENTIAL to being successful in life.
Communication must always be between two or more people, one the sender and the
other receiver. You participate in both roles and your role will change alternatively and
frequently in conversation.
A definition of communication
Communication is a process of transfer,exchange,sharing of ideas,thoughts,feelings etc in
such a way that the mental picture envisioned by the sender is the same as that perceived
by the receiver.
Communication Feedback
We may say that communication has occurred only when the message has been understood.
Feedback is critical to ensure that accurate understanding of the message has occurred.
Barriers to Communication
Psychological barriers
Physical barriers
Linguistic and semantic barriers
Organizational barriers
Psychological barriers
Differences in perceptions
Halo effect
Complexes
Emotional excesses
Allness and closemindedness
Abstracting
Slanting
Inattention
Premature evaluation/pre-conceived notions/inferences
Status
Resistance to change
Physical barriers
Age
Distance-visible and invisible
Time
Gender
Noise-technical/visual
Organizational barriers
Hierarchical barriers
Specialisation of the workforce
Wrong choice of the medium
Communication load
The
by Joseph Luft and Harry Ingham (the word Johari comes from
Joseph Luft and Harry Ingham).
Two key ideas behind the tool:
Individuals
themselves.
They
can learn about themselves and come to terms with personal issues with the help of
feedback from others.
1: Open Area
Quadrant
What
is unknown by the person about him/herself but which others know. This can be simple
information, or can involve deep issues (for example, feelings of inadequacy, incompetence,
unworthiness, rejection) which are difficult for individuals to face directly, and yet can be seen by
others.
Quadrant
What
Quadrant
What
others.
4: Unknown Area
Key Points:
In
most cases, the aim in groups should be to develop the Open Area for every
person.
Working
in this area with others usually allows for enhanced individual and team
effectiveness and productivity. The Open Area is the space where good
communications and cooperation occur, free from confusion, conflict and
misunderstanding.
Self-disclosure
Self-assessment tool
What are my message sending habits?
When sending messages to other people, I:
1.Use technical language or lingo for efficiency
2.make sure my messages are congruent with with my actions.
3Dont waste time providing background information and details.
4.Use personal pronouns such as I and my when expressing feelings.
5.Own up to my motives at the beginning of the conversation.
6.Avoid being warm and friendly so that people take me seriously.
7.Dont use multiple channels of communication to avoid confusion.
8.Ask the receivers to restate their understanding of the message.
9.Am honest despite how complicated or personal the situation.
10.Avoid looking dumb by pretending to know what I am talking about even if I dont.
Scoring
For statements 2,4,5,8 and 9 give yourselves 3 points for Usually, 2 points for
Sometimes and 1 point for rarely.
For statements 1,3,6,7 and 10, reverse the scale.
Sum up the total
26 or more very good
21-25-you can improve your message sending skills
20 or less-very significant need for improvement.