Skills of Change Agents

Skills of Change Agents

The change agents are these factors which are responsible for
bringing about the change in the individual behavior pattern.
This is the most important type of change since other types of
change such as strategy , structure or process can always be
introduced by management and most often changes are
accepted by the workers also because behavior is highly
complex phenomenon and may require a number of strategies
to make desirable changes in such human behavior.
So change agent may either be initiator of change or serve as
catalysts for such change.

Skills of Change Agents

The way the change agent manages the process of change is
indicated by certain factors and characteristic which have
been identified by Havelock and Shaskin. The first letters of
these factors together spell HELPSCORES.
Homophily It is the degree of closeness and similarity
between the change agent and the client. The closer the
relationship , the easier and more successful the change
Empathy:- It involve the understanding of feeling and
emotions and thoughts This sincere understanding leads to
improves communication between the client and the change
agent which helps in bringing the desired change.

Skills of Change Agents

Linkage:- It refers to the degree of collaboration
between the change agent and the client. The tighter
the linkage , the more likely is the success.
Proximity:- The change agent and the client should
have easy access to each other.

Skills of Change Agents

Structuring :- This factor involves proper and clear
planning of all activities that are related to change ,
so that implement should be easier.

Capacity:- This factor refers to the organization s

capacity to provide the resources that are needed for
successful organization development effort and
implementation. These resources must be adequate
and available when needed.

Skills of Change Agents

Openness:- The degree of openness between change
agent and client would considerably affect the
outcome of the program.
Reward:- All members expect that the change will
bring potential benefits. It should be both in short
run and in long run.

Skills of Change Agents

Energy:- It refers to the amount of effort put into the
change process. This effort evolves both physical and
psychological energy.
Synergy:- Synergy simply means that the whole is
more than sum of its parts. This means that the
previous nine factors involving a variety of people,
resources, energies, and activities together result in
synergy.