Solution Overview

Objectives
Understand the components that comprise
RADCOMs solution.
Understand RADCOM Applications

Dec-14

Key Features & Benefits

Know what your network is doing
(characterize the network)

Provides the entire user experience

(extract accurate network performance/reliability and service
delivery metrics across multiple dimensions by element,
procedure, time period, direction, outcome)

Break it down by Network Element

Know which elements are performing better or worst

Drill-down capability
(proactive approach -- powerful combination of statistical
analysis to guide drill down efforts)

Historical data
Fills a void of existing tools
Know which part of the puzzle is breaking down
Detect service variance immediately by looking at the whole data
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Dec-14

Who Needs it ?
Internal Customers

Troubleshooting

Network/Data Engineering
System Performance
Customer Care
Network Operations
Marketing
Area Planning
Executives

Subscriber
Services
Network
Proactive & reactive

Trending

Network design, capacity

Network health
Service usage
Customer experience
Services usage
Handsets quality

Alarms

Dec-14

Monitored Links

Dec-14

Component Description
RADCOMs solution involves several
components, however the most important aspect
of the solution involves:
Performer Servers the hardware appliance that
collects the various records for QManager.
QManager which is an Oracle database.
QConsole an application for database
management.
Cognos business intelligent software for collecting
data from multiple sources & reporting.
QExpert- Cognos-based Web console.
Session View an expert application that isolates
anomalies quickly and efficiently.
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Dec-14

General Architecture
QExpert (HTTP)
QExpert

QConsole
QManager

Session
View

CDRs
(Oracle)

Probes
Trace
Files

Dec-14

The RADCOM Solution

QExpert (HTTP)

Detailed
Database

Aggregated
Cognos
Database

QConsole
Performer
Client

QManager

Real-time Performer

CDRs
(Oracle)

CDR Performers

Dec-14

Database
Process then store applications
NOT store then process

Load sharing via hardware based line speed

analyzers
Contains the CDRs
CDRs describe the data
CDR describes an FTP flow or an SMTP connection

Dec-14

Generated CDRs along Session Timeline

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Dec-14

QExpert Key Functions

Canned reports
Library of Built-in reports
User Configurable

Scheduled report
Recurrent reports
Send output by email

API
Customized Workspace
Drill down from the report
Exporting

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Dec-14

Portals
You will hear the term
portals used frequently
with QExpert.
A portal is essentially a
tab on the top of your
screen.

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Dec-14

Query Studio
While RADCOM has written over 100 reports for
you, you still have the ability to write your own
ad hoc reports.
There are two ways to write reports.
Report Studio
Query Studio

A couple of you will have access to Report

Studio, which is the more powerful of the two
tools.
All of you have access to Query Studio, which
well cover later in the class.
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Dec-14

Log on Page

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Dec-14

Initial Screen

15

Dec-14

QExpert Screen

16

Dec-14

Applications

17

Executive Reports
Subscriber Troubleshooting
QTrace

QiCare
Iu/Mobility Standard Reports
Iu/Mobility Dashboard
Gn/Gi Standard Reports
QCell
Region reports Iu
Region reports Data
QRoam
QVIP
Handset Analysis
Website Analysis
QAlarm
Route Analysis

Dec-14