Uber

Members :
Abhishek Pradhan
Monika Sodhi
Pravin N
Ramya Ramakrishnan
Shrutika P Nardekar
Snegaa S

Everyones Private Driver

Uber

Everyones Private Driver

Vision : our vision is to seamlessly connect the riders & drivers to

make the city more accessible & expand the company globally to make
the other cities more closer.
Uber is a rideshare and taxi service company headquartered in San
Francisco, California, which operates in cities in several countries. The
company uses a smartphone application to receive ride requests, and
then sends these trip requests to their drivers. Customers use the app
to request rides and track their reserved vehicle's location

UBER GLOBALLY

Uber was founded in San Francisco, USA in 2009 by Travis Kalanick.

Uber has its operations in more than 45 Countries spread across 600 cities.
It has approximately 1500 employees globally.

UBER INDIA
Uber debuted in India exactly one year ago, but has rapidly
expanded to 10 cities.
It first launched operations in Bangalore last year around
September on a secret testing mode, following which it was
launched in Delhi, Hyderabad, Chennai, Mumbai, Pune, Ahmedabad,
Chandigarh, Jaipur and Kolkata.
In India it works on three employee policy, there are about 30 Uber
employees
in
India
currently.

HR Balanced Scorecard of
UBER

Strategic Perspective
Talent
Recruitment process
Uber does do background checks in the US. This includes a 3 step criminal
background screening for the U.S. -with county, federal and multi-state
checks
that go back as far as the law allows.
In India this background process is done by the Government. when you get
your professional chauffeur permit. It includes the criminal history and
background check, it includes traffic violation history etc.

Successor program
- To lead the Company
Customer service issues
-Safety
Shared Vision

Employee Perspective
Overall satisfaction
Motivation and Loyalty An iPhone for each driver
Work life balance
Training and Development
Drivers are offered etiquette tips such as how to address
riders politely,
Offering a helping hand to elderly riders and so on.
Compensation
Minimum Wage norms
It is after seven days of the drive that 80% of the money paid by the
customer reaches a drivers account in India.
20% of the Metered fare is given to drivers as gratuity.
From the remaining amount 80% is given to drivers while the rest 20%
Uber keeps.

Operations Perspective
Staffing support systemsa)
b)

c)

To provide up-to-date tools for strengthen the foundation workforce.

To meet the service standards & give the additional feedbacks about the
service rendered
Uber has a policy of hiring only three employees in each city it operates
in. These three executives handle all operations within the city.

HR process/ transactiona)
b)
a)

Hire skilled employees

fare is automatically charged to the credit card & they also receive an
e-mail receipt.
It only acts as a middleman between people needing chauffeur-driven
cars and cabs that are available at that place and hour.

Technological support for efficiencya)

Usage Of GPS to detect the availability of drivers in a near by locality

Financial Perspective

Company employees lucrative revenue sharing model.

No expenses on licenses , insurance ,etc.
Training costs driver monitoring /training programs.
Customer free rides /discounts on occasions.
Payment mode for employees 7 days to remit their
commission/salaries.
Cost cutting strategy
One sticking point that has been brought up in both lawsuits is
the insurance requirements for drivers. Ubers websites say
that they offer $1 million liability insurance plans for their
drivers.