WELCOME TO SEMINAR

ON
TOTAL

QUALITY
MANAGEMENT
(TQM)

What is a TQM.

TQM Is an approach for continusly

improving the qualities of goods & service
delivered to the participations of the all
levels & the function on the organization

Total Quality Management (TQM)

Total = Quality involves everyone and all

activities in the company.
Quality = Conformance to Requirements
(Meeting Customer Requirements).
Management = Quality can and must be
managed.
TQM = A process for managing quality; it mus
be a continuous way of life; a process of
improvement in everything we do.

Important processes of TQM.

Planning
Organization
Directing
Control
Assurance.

TQM Unable complains to

Respond to better customer demando

o

Product quality is relatively important aspect of

business.
Management must be gives the information of a
customer whenever required for produce the better
products.

Making management is more efficiento

The management is take seriously good qualities of

goods.
In a such organization idea are generated, creativity
and productivity is a important.

Objective of TQM.

Meeting of the customer requirement.

Continues improvement of the quality at
the every level, every stage & every place.
Participating & problem solving processes.
Focused on continuously cost reduction.

Implementation of TQM.

Plan
Do
Check
Act.

Plan

Lay down the plan policies & objectives of TQM.

Plan method achieving to the organization.
Top priority should be accorded to the plan phase.

Do

Provide the education & training to workers and

manager to achieve the object.
People are responsible for execution of the plan.
Arrange education & training necessary for the plan.
Provide the various resources of plan.

Check

Check the result by observing them & find the causes

of non conformance.
Analyze the results

Act

Try to act for the preventing undesired effect.

Measure the improvement & design for the features.
Eliminate the its cause.

Advantages of TQM

Benefit to the customer

Benefit to the staff.

Better customer relation.

Customer satisfaction.
Empowerment increases.
Higher job interest.
Higher satisfaction level.

Benefit to the organization.

Product quality improve.

Quality cost reduces.
Marketing sale increases.

SLOGANS COMMONLY USED IN

TQM.
Quality first
The next process of our customer.
Speak with facts.

Thank
you