Lync 2013 TechTalk

Lync 2013
TechTalk by Microsoft
July-September, 2014
Lync 2013 Headsets Managing Lync Meetings
Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Unified Communications with Lync 2013

The purpose of this quick training guide is to provide instructions for using Lync
2013, PC Phone and Desktop video.
This quick training guide will cover the following topics:
Lync Overview
Headsets and audio devices
Configuring the Lync audio settings
Configuring Lync Meetings
Sharing Content
Getting Help
Unified Communications Services

Click-to-Talk
Click-to-Conference
Click-to-Share
PC-to-PC Voice Service,

Ad-Hoc Conferencing,
and Desktop Sharing
Desktop
Video
Scheduled Clickto-Conference
Desktop Video
Conferencing Service
Scheduled
Conferencing Service
Requirements:
Requirements:
PC
Phone
Full Phone features with

Voicemail in Exchange
Requirements:
Requirements:
Must have Lync

Extra Hardware:
Lync Headset
Service Launched: March

2011, 377K enabled
3
Must have Lync

Extra Hardware:
Lync Headset & Webcam
Service Launched: Nov

2012, 377K enabled.
Must have Lync

For internal/external use
Extra Hardware:
Lync Headset
Service Launched: Nov

2013, 377K enabled
Must have Lync and be enabled

for the service
Extra Hardware:
Lync Headset
Service Launched: Standard back

office solution as of Nov 2012.
Leverage GRE site
Transformations & PC Phone
Overlay
May: 130K users enabled
Lync
Mobile
Lync client for Managed

Mobility
Subscribers
Requirements:
Smartphone with IOS,

Android or Windows
Extra Hardware:
Smartphone registered
with MMS.
Service Launched:
December 2013, 152K
MMS Users enabled
What is Lync?
Voice and video calls, meetings, presence, sharing, and instant messaging (IM) in one easy-to-use tool.
Instant
Message
Got a quick question? Get a quick answer. Presence shows

you if someone is free, busy, in a meeting chat or Lync call
Meetings
Start an impromptu meeting with one click -- or schedule a

meeting using Outlook its that simple!
Sharing
Share your desktop, documents and applications. Turn a voice

discussion with one colleague into a conference by simply
dragging in more colleagues.
PC Phone
Mobile App
4
Use your PC to make and receive phone calls directly from your
laptop. Inbound and outbound dialing with voicemail. For
eligibility, check here
All the Lync tools to make you more productive on the go.
Using Lync, you will

Save yourself
a minimum of
45 minutes a
month
Stop the
email
chain
Share work, conduct
polls, use whiteboards
without additional
links or software
Save HP
millions of
dollars a
year
Collaborate
quicker, easier
See who is on
the call and
who left!
Stay
connected
with
colleagues
Easily mute
anyone on your
call who is making
background noise
Getting Started
The Lync 2013 Client
Lync Main Window

Streamlined with a familiar experience
Four Environment areas:
Contacts
Conversations
Phone *
Meetings
Frequent contacts is now Favorites
Lync Conversation Windows
Upgrade a IM Conversation
Audio call
Video call
Sharing
8
Conversation Window Icons

View messages from participants
Click to mute or hover to view the dial pad, adjust
your volume or transfer the call
Share your webcam video
Choose a contact sharing options, take notes or add
attachments
View the list of participants, invite more people to

the call and other conferencing actions
9
Tabbed Conversations
Tabbed conversations IMs and calls.
Easy to navigate between conversations.
Use the pop-out icon to view a conversation in
its own window.
To turn this feature off go to Options > General
> Conversation window
10
The People Card

Summary
People Card is available from all

Office applications
View presence
Start IM, Phone, or Video
Conversations
Get Contact Details
11
Details
Getting Started
Headsets, Audio Quality &

Performance
Headset deployment
HP IT is purchasing 150,000 headsets
Business-funded headsets available to order via SmartBuy, catalog
items can be found here
All new employees will be issued a headset with their laptop
starting June
The recommended headset is the WIRED Jabra ($28 USD) or Plantronics ($31
USD)
13
Configuring the audio settings
The Lync client will automatically select and configure the best audio
device plugged into the PC as the default device.
Lync detects all of the audio devices plugged into the PC and allows you
to switch devices before and during a call.
When a audio device is selected, Lync will properly configure the speaker
and microphone of the device.
The Check Call Quality feature should be used as a test to hear how
you sound by recording a brief message an having it played back to you.
There should be no need for you to make any modifications in the

Windows sound settings.
14
Configuring the audio settings

Lync does a good job at configuring the audio
device settings. But you can go into the audio
service configuration settings to do fine tuning
such as:
15
Modifying and testing the speaker, ringer

and microphone sound levels,
Checking your call quality,
Configuring the secondary ringer so that two
connected audio devices ring when you have
an inbound call.
For the best Lync performance

Use an approved
headset for the
best audio
quality
16
A wired connection
will provide better
call quality
Avoid background
noise Lync lets
you see where the
noise is coming
from and mute that
line
Check PCCOE to
ensure you are
running the latest
versions of:
McAfee
Lync
HP Remote Access
Demo
Lync 2013 Client
Getting Started
Checking Your Lync Usage
How can I check my Lync usage?
myIT Dashboard
http://apate.corp.hp.com/My/
Select Lync from the menu
19
How can I check my Lync usage?
myIT Dashboard
http://apate.corp.hp.com/My/
Hover over call quality of any
call to learn more
20
Getting Started
With
Lync Meetings & Conferencing
Schedule a Meeting
You can simply schedule a Meeting by clicking on New Lync
Meeting in your calendar ribbon.
In the meeting request, add recipients, a subject, agenda,
date and time.
The meeting request contains the meeting link and audio
information that the participant can use to join the meeting
or conference call.
22
Customizing your Meeting Options

In the meeting request, click Meeting Options
A New Meeting Space ; creates new conference IDs for each call.
Dedicated meeting space ; great for HP team meetings
Lobby option
To control meeting access, select an option under These people don't have to wait in
the lobby
To Choose presenters, select an option under Who's a Presenter?
Phone
We provide over 180 dial in numbers based on country.
Click Remember Settings

23
Managing Your Meeting

Under the Participants tab, right click on the
persons name, to mute, unmute, or remove.
Click the Actions tab to:
Invite more People
Mute Audience
Block Video
Hide Names
Set everyone as an Attendee
Invite by Email
24
Sharing your Desktop or a Program

You can share your desktop or a Specific Program
On the Present tab:
Share your Desktop
Share a Program or .PPT
Activate a Poll
Start a Whiteboard session
One the Attachments tab:
Share attachments during the call
**** For the Best sharing experience, DO Not share your whole desktop share
the PowerPoint slides, or the program.
25
Create a Poll in Your Meeting
26
Capturing Meeting Notes and Participants

On the ONENOTE tab:
Capture meeting participants
Capture meeting notes
Send meeting notes immediately after
the call
27
Demo
Lync Meetings & Conferencing
How do External Participants join a Lync call?

For Audio: Dial a local number provided in the meeting invite
Tips for Content Sharing & Audio:
29
The best overall experience is: Have the participant join via Lync 2010 or Lync 2013 if it is already installed on the
their PC. The user can join via federation if they have an account through their own company. To check, try adding
the external user in your Lync contacts. If you see presence status, then they can join via Lync.
The second recommendation would be to install the Lync 2010 attendee on the PC. This allows the external
participant to join meetings without having to log into a client. Here are the links - http://www.microsoft.com/enus/download/details.aspx?id=23396 and http://www.microsoft.com/en-us/download/details.aspx?id=15755.
If the user has Windows 8 or Windows 8.1, the user can install the Lync client from the Windows store for free. The
Lync client from the Windows store allows you to join a meeting as a guest without logging into the corporate
credentials. See http://office.microsoft.com/en-us/lync-help/join-and-exit-a-lync-meeting-HA103151611.aspx.
Finally, if the user has a compatible browser and OS, the user can join and see content from the Lync web app. This is
the web interface. All functionality is enabled for HP and assuming that the users OS, browser and PC are correct,
the user can see shared content and even share their own content once the plug-in is installed.
Fast access into your Lync calls

Available is the latest Lync 2013 client
View meetings
30
Click to Join
Handy resources
Main Lync page
Learn more about headsets
Instructional videos and user guides
Learn how to schedule, start, and join a meeting
Got feedback? We want to know!
31
Need help?
32
Get IT self-service support, including

videos, tutorials, how-to guides, FAQs
Get IT help desk (call, chat)
OneHP forum
During the month of August, we will be
offering LIVE Techtalks on using Lync
Getting Help
Best Practices and Frequently
Asked Questions
Best Practices for Best Network Quality

Lync Voice Calls and Click-to-Conference
Headsets:
Make sure that you are using a USB headset and not your Laptop Speakers and Microphones ever..
Make sure that you plug your headset into the LAPTOP and NOT into the docking station
Check what your PC is doing:
34
Running multiple applications that are CPU or memory intensive can impact your audio quality. When
possible, close any unnecessary applications or processor intensive applications when you are planning on
being on a Lync call.

http://itsupport.hp.com/portal/site/sg/documentdetail/?docid=KM033278
If you are on a wireless network:
Switch to a wired (Ethernet) connection.

Stop any bandwidth intensive activities (e.g. file downloads, streaming videos).
If you are on a wired network:
35
Turn off the wireless network adaptor (WiFi).

Stop any bandwidth intensive activities (e.g. file downloads, streaming videos).
If you are in the HP office ensure that your LAN cable is plugged into the workspace LAN port and not in a hub
or switch.

http://itsupport.hp.com/portal/site/sg/documentdetail/?docid=KM033278
For users at home:
Ensure that your router or modem at home has the latest firmware available.
Check the network cables between your computer and the router and between the router and the modem to
ensure that they are plugged in and do not show signs of damage.
If you are connected to the HP network remotely:
36
Ensure that you are using the latest HP Remote Access version software
Questions?
Thank You!

Lync 2013 TechTalk

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Lync 2013

Unified Communications with Lync 2013

Headsets and audio devices

Configuring the Lync audio settings

Configuring Lync Meetings

Unified Communications Services

PC-to-PC Voice Service,

Full Phone features with

Must have Lync

Service Launched: March

Must have Lync

Lync Headset & Webcam

Service Launched: Nov

Must have Lync

Service Launched: Nov

Must have Lync and be enabled

Service Launched: Standard back

Lync client for Managed

Smartphone with IOS,

Got a quick question? Get a quick answer. Presence shows

Start an impromptu meeting with one click -- or schedule a

Share your desktop, documents and applications. Turn a voice

Using Lync, you will

The Lync 2013 Client

Lync Main Window

Frequent contacts is now Favorites

Lync Conversation Windows

Conversation Window Icons

View the list of participants, invite more people to

The People Card

People Card is available from all

Headsets, Audio Quality &

Configuring the audio settings

There should be no need for you to make any modifications in the

Configuring the audio settings

Modifying and testing the speaker, ringer

For the best Lync performance

Lync 2013 Client

How can I check my Lync usage?

How can I check my Lync usage?

Customizing your Meeting Options

We provide over 180 dial in numbers based on country.

Click Remember Settings

Managing Your Meeting

Sharing your Desktop or a Program

Create a Poll in Your Meeting

Capturing Meeting Notes and Participants

Lync Meetings & Conferencing

How do External Participants join a Lync call?

Fast access into your Lync calls

Get IT self-service support, including

Best Practices for Best Network Quality

Check what your PC is doing:

Best Practices for Best Network Quality

Switch to a wired (Ethernet) connection.

If you are on a wired network:

Turn off the wireless network adaptor (WiFi).

Best Practices for Best Network Quality

If you are connected to the HP network remotely:

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