Purpose

To give you a understanding of the key factors in

successfully co-ordinating action.

By presenting a coherent model of the actions

required and the potential pitfalls you may encounter.
 Designing conversations for
success The key action - conversation

Key definition:

A breakdown is an interruption to the flow of life.

These can have two causes.

• An event occurs that we notice.
• We create the breakdown to open up new possibilities.

Success can be seen as how well we deal with breakdowns.

 Stories and
assessments

Conversations
Possible Speculation
of
conversations Possibilities
interest

Coordination
of action
 Making sense
Orientation

Gaining a common
Explaining understanding
Stories and
assessments
Reflective

Limits Not direct action to

possibilities address our breakdown

Explaining each one

 Requests
Offers

Promises Coordination
of action Declarations

The promise
cycle Often people are not effective here.
Instead stuck in stories.
 and
‘The Promise Cycle’

At risk,

Request + Offer = Promise

Then take the action promised.
 Pit falls and dangers.
What might these be?

Listening to acceptance when none is given.

Not actually making any requests.

Assuming the promise lies in the request.

 So let’s unpack promises
and how to effectively create and mange them.

1. Establishing the context for & making a request or offer; } making a

promise
2. Negotiating a request or offer ending in a promise;

3. Performing the promise; } managing a

promise
4. Assessing the promise.
 Are you in the right emotion?
Is your language appropriate?
Do you look like you mean it?

Are they listening?

Who are you talking to?

What is the time frame?

 Performing the promise

Declare completion. What values might there be in this ?

Re-negotiate.

Revoke.

At risk is, Identity, trust, worthiness.

 Assessment of the promise

Complete, then feedback. Why!

Not completed, then:

• Check a commitment was made.

• Assert there has been no completion.
• Declare consequences.
• Make another request. What are we checking out here?
Our interpretation of events.

False assumptions.
Silence at this stage could lead to:
Resentment and revenge, and impact on identity, self worth,
what we see as possible,
They impact on:
• Possibility
• Action
• Disposition
 A useful tool.

Resentment Resignation Anxiety

A framework for making

interpretations
of a persons disposition for action.
Acceptance Ambition Wonder

2 basic stances
What is your interpretation of the organizational climate?

And the disposition for action.

Practice interpreting
body / language, moods, looking for patterns, facial
expressions, posutre , movement.

Activity
 Describe,ofdeclare
Make a breakdown them. and action. them into language.
By bringing
Then use the conversational model.

Describe, speculate, declare and action.

Recognise and intervene

 To sum:

The key to shifting our moods to a more positive space is:

• Take responsibility for our emotional space.

• Identify what we can affect and not affect.

• Then design the emotional space we want.